HOUSS rental
Unclaimed Business
|1.6|16 Reviews (last 12 months)|This business does not respond to reviews
HOUSS rental
Unclaimed Business
|1.6
16 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, HOUSS rental receives predominantly negative feedback, with tenants consistently raising concerns about billing transparency, withheld deposits, and unresolved maintenance issues such as prolonged water and hot water outages. A recurring theme is poor communication from management, with unanswered calls and emails, and invoices continuing after move-out. Some customers acknowledge attractive properties and helpful individual agents who guided them through application processes, but these positive experiences are overshadowed by frustrations with smart meter charges, hidden costs, and a perceived lack of accountability across estates.
Performance(last 12 months):
Trustindex Rating
2.5NPS Score
-60Unlikely
TrustIndex
2.5
NPS Score
-60
Recommended: Unlikely
Review Distribution
1.6|16 Reviews
Sep '25 - Aug '26
Recent reviews (16)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTS
Tshidiso S
1 reviews | Active since Mar 2025
11 May 2026, 22:03
HOUSS THREATENING TO SEND ME TO COURT EVEN THOUGH I PAID RENT
THE MOST COLD AND HEARTLESS COMPANY EVER!!!! They preach about family and values but they are literal sociopaths. Literally stayed with them for about 10 months now. Never delayed/late for rent, EVEN WHEN THEY BILLED ME AND EXTRA R2000 BECAUSE THE SECURITY GUARD SAID I WAS LOUD (ironically, our music has been playing at the same level ever since, no complains. AGAIN BS). Worse. They even sent me an email saying we were VIPs and they would happy to have an extended contract with us (usually they work month to month). Anyway, this month my mom accidentally falls and fractures her neck. She has no medical aid. I sent her the money for the doctor. I contact Houss agents, managers and lease manager imediately: "Hey, I know rent its due soon, but I have this medical family emergency, I had to use of the rent money (and some more BTW) to help them. But I wont skip rent, I pulled money from my investment account, but it will take about a week to reflect" (or so says the company). No response. Instead they are spamming robotic emails (from Pride Majolam, ***, lease manager) tellIing us we overdue and they're going to deactivate our services. I work from home, so this is a big deal. We respond explaining the same thing. SHE LITERALLY RESPONDS AGAIN LIKE A BOT: "Since you are not responding to our emails we are shutting down your services". I contact these people again, the property manager, who leads me to Pride, to which state my case again (turns out she does not read emails, shes an actual human bot). Says its fine. Next day have client meeting, she shut down my internet EVEN THOUGH I PAY FOR MY INTERNET SEPARATELY (SHE CUT OFF MY FIBRE LINE). Eventually, within the week as I stated, I paid my rent and sent my proof of payment. Pride literally goes out of her way to not activate my services (I MISSED ANOTHER MEETING) even though the property manager forwarded her the POP and called her to do it. Only after I called her manager, did she decide to activate my services and sent me an email STATING SHE HAS RECEIVED MY RENTAL PAYMENT!!!!!. BUT HERE'S THE KICKER. I JUST GOT AN EMAIL THREATENING TO TAKE ME TO COURT FOR NOT PAYING MY RENT OR SENDING POP!!!!! SHE STILL MARKED MY ACCOUNT AS UNPAID!! Who the hell treats local customers like this?
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Tshidiso S
1 reviews | Active since Mar 2025
11 May 2026, 22:03
HOUSS THREATENING TO SEND ME TO COURT EVEN THOUGH I PAID RENT
THE MOST COLD AND HEARTLESS COMPANY EVER!!!! They preach about family and values but they are literal sociopaths. Literally stayed with them for about 10 months now. Never delayed/late for rent, EVEN WHEN THEY BILLED ME AND EXTRA R2000 BECAUSE THE SECURITY GUARD SAID I WAS LOUD (ironically, our music has been playing at the same level ever since, no complains. AGAIN BS). Worse. They even sent me an email saying we were VIPs and they would happy to have an extended contract with us (usually they work month to month). Anyway, this month my mom accidentally falls and fractures her neck. She has no medical aid. I sent her the money for the doctor. I contact Houss agents, managers and lease manager imediately: "Hey, I know rent its due soon, but I have this medical family emergency, I had to use of the rent money (and some more BTW) to help them. But I wont skip rent, I pulled money from my investment account, but it will take about a week to reflect" (or so says the company). No response. Instead they are spamming robotic emails (from Pride Majolam, ***, lease manager) tellIing us we overdue and they're going to deactivate our services. I work from home, so this is a big deal. We respond explaining the same thing. SHE LITERALLY RESPONDS AGAIN LIKE A BOT: "Since you are not responding to our emails we are shutting down your services". I contact these people again, the property manager, who leads me to Pride, to which state my case again (turns out she does not read emails, shes an actual human bot). Says its fine. Next day have client meeting, she shut down my internet EVEN THOUGH I PAY FOR MY INTERNET SEPARATELY (SHE CUT OFF MY FIBRE LINE). Eventually, within the week as I stated, I paid my rent and sent my proof of payment. Pride literally goes out of her way to not activate my services (I MISSED ANOTHER MEETING) even though the property manager forwarded her the POP and called her to do it. Only after I called her manager, did she decide to activate my services and sent me an email STATING SHE HAS RECEIVED MY RENTAL PAYMENT!!!!!. BUT HERE'S THE KICKER. I JUST GOT AN EMAIL THREATENING TO TAKE ME TO COURT FOR NOT PAYING MY RENT OR SENDING POP!!!!! SHE STILL MARKED MY ACCOUNT AS UNPAID!! Who the hell treats local customers like this?
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.. ..
1 reviews | Active since May 2026
11 May 2026, 09:06
“Unprofessional Lease Management and Extremely Poor Handling of a Family Emergency”
So disappointed by the most unprofessional lease manager, Pride Majola. We recently experienced a family emergency and had to use the funds available in our transaction account. Because of this, we needed to transfer money from our savings account, which naturally takes a few days to reflect. Before any issues arose, we communicated openly via email to explain the situation, hoping for at least a little empathy and understanding, especially since we have never skipped rent payments or taken advantage of management before. Instead, we received constant payment reminders from the lease manager as if they were automated messages, only to later find out they were being sent personally. To make matters worse, our services were suspended, including my personal internet package. When I questioned this, Pride insisted they were not interfering and told me to contact my internet provider. However, every time my provider restored the connection, it would mysteriously be switched off again almost immediately. This directly affected my work. I lost working hours and missed important meetings because of this unnecessary interference. Rent was not overdue for weeks or months — it was delayed by approximately 7 days due to a genuine emergency. This morning, I sent another email, which was once again ignored until I personally contacted reception and requested to speak with her directly. Instead of listening or handling the matter professionally, the conversation became defensive and dismissive. Suddenly they “couldn’t see” the payment on their system, which is strange considering they had no issue seeing when payment had not yet reflected. I also explained that the payment made was an immediate payment, but apparently there was confusion around what that even means. I resent proof of payment immediately, yet the issue still remains unresolved, and I have now missed yet another important work meeting because I still cannot work properly. What disappoints me most is not only the lack of professionalism, but the complete lack of empathy, fairness, and communication. We were even referred to as “VIP clients,” yet asking for basic understanding during a once-off emergency situation somehow seemed too much. We are not asking for special treatment. We are asking for the bare minimum: respect, fairness, communication, and human decency.
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.. ..
1 reviews | Active since May 2026
11 May 2026, 09:06
“Unprofessional Lease Management and Extremely Poor Handling of a Family Emergency”
So disappointed by the most unprofessional lease manager, Pride Majola. We recently experienced a family emergency and had to use the funds available in our transaction account. Because of this, we needed to transfer money from our savings account, which naturally takes a few days to reflect. Before any issues arose, we communicated openly via email to explain the situation, hoping for at least a little empathy and understanding, especially since we have never skipped rent payments or taken advantage of management before. Instead, we received constant payment reminders from the lease manager as if they were automated messages, only to later find out they were being sent personally. To make matters worse, our services were suspended, including my personal internet package. When I questioned this, Pride insisted they were not interfering and told me to contact my internet provider. However, every time my provider restored the connection, it would mysteriously be switched off again almost immediately. This directly affected my work. I lost working hours and missed important meetings because of this unnecessary interference. Rent was not overdue for weeks or months — it was delayed by approximately 7 days due to a genuine emergency. This morning, I sent another email, which was once again ignored until I personally contacted reception and requested to speak with her directly. Instead of listening or handling the matter professionally, the conversation became defensive and dismissive. Suddenly they “couldn’t see” the payment on their system, which is strange considering they had no issue seeing when payment had not yet reflected. I also explained that the payment made was an immediate payment, but apparently there was confusion around what that even means. I resent proof of payment immediately, yet the issue still remains unresolved, and I have now missed yet another important work meeting because I still cannot work properly. What disappoints me most is not only the lack of professionalism, but the complete lack of empathy, fairness, and communication. We were even referred to as “VIP clients,” yet asking for basic understanding during a once-off emergency situation somehow seemed too much. We are not asking for special treatment. We are asking for the bare minimum: respect, fairness, communication, and human decency.
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Replies (0)CB
Carole B
1 reviews | Active since Jan 2024
18 Apr 2026, 19:21
Houss - 5ive On Thirteenth Lifestyle Aoartments Fairlands
Houss rentals on Thirteenth Ave Fairlands Badly managed complex. Management do nothing about complaints. The gardens are often littered with bottles and packets, the passageways in the blocks are dirty, litter everywhere and often goes days without being swept or mopped. After rain the water lies in puddles on the tiles in the passage ways and is very slippery., The underground garages are a joke. Residents weren’t 3 bedroom apartments and are told they are entitled to 2 underground parks often dnd up parking outside. Cars are left in the same underground park for weeks and sometimes months. The tires are actually flat and perished. Graffiti on the walls in the underground parking. It’s embarrassing to visit or received visitors in this ‘Lifestyle Estate’ .
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Carole B
1 reviews | Active since Jan 2024
18 Apr 2026, 19:21
Houss - 5ive On Thirteenth Lifestyle Aoartments Fairlands
Houss rentals on Thirteenth Ave Fairlands Badly managed complex. Management do nothing about complaints. The gardens are often littered with bottles and packets, the passageways in the blocks are dirty, litter everywhere and often goes days without being swept or mopped. After rain the water lies in puddles on the tiles in the passage ways and is very slippery., The underground garages are a joke. Residents weren’t 3 bedroom apartments and are told they are entitled to 2 underground parks often dnd up parking outside. Cars are left in the same underground park for weeks and sometimes months. The tires are actually flat and perished. Graffiti on the walls in the underground parking. It’s embarrassing to visit or received visitors in this ‘Lifestyle Estate’ .
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Tule G
1 reviews | Active since Jan 2023
11 Mar 2026, 17:45
Service
I recently moved into The Precinct, and my experience so far has been smooth. The application process took a bit longer at first, but I was liaising with an agent, Phathi, who explained the delay. In the end, she helped me secure a lovely apartment,and I’m truly grateful
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Tule G
1 reviews | Active since Jan 2023
11 Mar 2026, 17:45
Service
I recently moved into The Precinct, and my experience so far has been smooth. The application process took a bit longer at first, but I was liaising with an agent, Phathi, who explained the delay. In the end, she helped me secure a lovely apartment,and I’m truly grateful
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Replies (0)RM
Rosettah M
1 reviews | Active since Mar 2026
11 Mar 2026, 17:45
Service
My experience at Indawo has been challenging, mainly because of the noise and the limited assistance from management. I also struggled to understand the utility charges at first, but my agent, Phathi, helped clarify everything for me. If you require urgent assistance, I suggest contacting her directly.
Helpful (0)
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Rosettah M
1 reviews | Active since Mar 2026
11 Mar 2026, 17:45
Service
My experience at Indawo has been challenging, mainly because of the noise and the limited assistance from management. I also struggled to understand the utility charges at first, but my agent, Phathi, helped clarify everything for me. If you require urgent assistance, I suggest contacting her directly.
0
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Anonymous
1 reviews | Active since Jan 2020
10 Mar 2026, 21:14
DISGRUNTLED CUSTOMER SERVICE FROM HOUSS RENTALS- FLAGGED PROFILE
DISGRUNTLED CUSTOMER SERVICE FROM HOUSS RENTALS- FLAGGED PROFILE I contacted an Agent a week ago from Houss Rental to view an apartment, Zanele Ngwenya, we had arranged to meet up since I had to drive all the way from KZN. She was not available on the day so she directed me to Phathi to show me around, however when I got there to view, I was told to walk in myself and given the Unit numbers to view (showrooms). I kept communicating with her on whatsapp with no formal tour guide. I felt dishearted as I know someone had to show me around. I was than given a code to use to drive in myself and view the Lifestyle Hub on my own with no direction or guidance. I later submitted my application on Friday 6 March, yesterday I received a message from Zanele requesting for my 3 Months Bank statement ( for my personal account), i submitted my business bank statement with my application because the account I used for my previous employment, and told her my personal account had no activity, but she insisted i should submit it ANYWAY. I am starting a new job on the 1st of April so I had also submitted an employment letter. I was told that there was a few discrepancies on it, I should ask HR to rectify. I immediately contacted HR to assist. I than resubmitted the document as per request. Today I was SHATTERED when I received an email that I was declined because of 3 reasons: POOR CREDIT HISTORY & AFFORDABILITY, DISCREPANCIES, CANNOT CONFIRM EMPLOYMENT. I have been trying several times to contact the agent and she does not respond to phonecalls and ONLY rep**** after hours on Whatsapp (NO APOLOGY) with vague answers. I was confused, and I am still confused because eventually at 16h00 she answered my call and told me that UNFORTUNTELY I will have to look for another apartment because my NAME HAS BEEN FLAGGED FOR ***** by HOUSS RENTAL. I had provide HRs number for them to contact HR however they were NONCHALANT & I was dismissed. There was no follow ups nor sense of urgency during between Thurs- until today. I am a widow & mom that has been flagged as a *****STER which means I cannot find a place to stay which is UNFAIR. I Would love to reapply with a different agent, It was not my fault that they could not get hold of HR & the TPN REPORT used to decline my application is not updated because I am up to date with rental. I would like assistance urgently please.
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Anonymous
1 reviews | Active since Jan 2020
10 Mar 2026, 21:14
DISGRUNTLED CUSTOMER SERVICE FROM HOUSS RENTALS- FLAGGED PROFILE
DISGRUNTLED CUSTOMER SERVICE FROM HOUSS RENTALS- FLAGGED PROFILE I contacted an Agent a week ago from Houss Rental to view an apartment, Zanele Ngwenya, we had arranged to meet up since I had to drive all the way from KZN. She was not available on the day so she directed me to Phathi to show me around, however when I got there to view, I was told to walk in myself and given the Unit numbers to view (showrooms). I kept communicating with her on whatsapp with no formal tour guide. I felt dishearted as I know someone had to show me around. I was than given a code to use to drive in myself and view the Lifestyle Hub on my own with no direction or guidance. I later submitted my application on Friday 6 March, yesterday I received a message from Zanele requesting for my 3 Months Bank statement ( for my personal account), i submitted my business bank statement with my application because the account I used for my previous employment, and told her my personal account had no activity, but she insisted i should submit it ANYWAY. I am starting a new job on the 1st of April so I had also submitted an employment letter. I was told that there was a few discrepancies on it, I should ask HR to rectify. I immediately contacted HR to assist. I than resubmitted the document as per request. Today I was SHATTERED when I received an email that I was declined because of 3 reasons: POOR CREDIT HISTORY & AFFORDABILITY, DISCREPANCIES, CANNOT CONFIRM EMPLOYMENT. I have been trying several times to contact the agent and she does not respond to phonecalls and ONLY rep**** after hours on Whatsapp (NO APOLOGY) with vague answers. I was confused, and I am still confused because eventually at 16h00 she answered my call and told me that UNFORTUNTELY I will have to look for another apartment because my NAME HAS BEEN FLAGGED FOR ***** by HOUSS RENTAL. I had provide HRs number for them to contact HR however they were NONCHALANT & I was dismissed. There was no follow ups nor sense of urgency during between Thurs- until today. I am a widow & mom that has been flagged as a *****STER which means I cannot find a place to stay which is UNFAIR. I Would love to reapply with a different agent, It was not my fault that they could not get hold of HR & the TPN REPORT used to decline my application is not updated because I am up to date with rental. I would like assistance urgently please.
0
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Veronica C
1 reviews | Active since Jul 2018
10 Feb 2026, 17:20
The Campus Rentals(Houss Rental) - Refusing to refund R5000 deposit
On 6 January 2026, we app**** for student accommodation at The Campus Rentals(Houss Rental) near the University of Johannesburg( Auckland Park) . Your appointed rental consultant, Nathi Ndlovu, contacted my daughter to verify the required documents for the lease application, and we ensured that all requested documentation was submitted on the same day. Later on 6 January 2026, Nathi informed us that a refundable deposit of R5,000 was required to secure Unit 3069 for my daughter. We immediately made the payment and submitted the proof of payment using the “Submit POP” button provided in your earlier email. On 8 January 2026, we received confirmation that our application had been approved. Please note that the reservation was made conditional upon my daughter’s acceptance at UJ. On 16 January 2026, after being informed that my daughter was not accepted at the University of Johannesburg, I emailed *** requesting a refund of the refundable R5,000 deposit. I received no acknowledgement or response to this email. I then asked my daughter to follow up with Nathi directly. He verbally confirmed that the refund was “being processed.” However, several days passed with no refund appearing in my account. I contacted Nathi again on the mobile number he had used during the application process. He repeated the same message—that the refund was being processed—yet no refund has been received. To date, after multiple follow-up emails and phone calls, there has been no refund, no written communication, and no resolution. I urgently request the immediate refund of my R5,000 refundable deposit. The continued lack of response and failure to process the refund is unacceptable, and I require this matter to be resolved without further delay.
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Veronica C
1 reviews | Active since Jul 2018
10 Feb 2026, 17:20
The Campus Rentals(Houss Rental) - Refusing to refund R5000 deposit
On 6 January 2026, we app**** for student accommodation at The Campus Rentals(Houss Rental) near the University of Johannesburg( Auckland Park) . Your appointed rental consultant, Nathi Ndlovu, contacted my daughter to verify the required documents for the lease application, and we ensured that all requested documentation was submitted on the same day. Later on 6 January 2026, Nathi informed us that a refundable deposit of R5,000 was required to secure Unit 3069 for my daughter. We immediately made the payment and submitted the proof of payment using the “Submit POP” button provided in your earlier email. On 8 January 2026, we received confirmation that our application had been approved. Please note that the reservation was made conditional upon my daughter’s acceptance at UJ. On 16 January 2026, after being informed that my daughter was not accepted at the University of Johannesburg, I emailed *** requesting a refund of the refundable R5,000 deposit. I received no acknowledgement or response to this email. I then asked my daughter to follow up with Nathi directly. He verbally confirmed that the refund was “being processed.” However, several days passed with no refund appearing in my account. I contacted Nathi again on the mobile number he had used during the application process. He repeated the same message—that the refund was being processed—yet no refund has been received. To date, after multiple follow-up emails and phone calls, there has been no refund, no written communication, and no resolution. I urgently request the immediate refund of my R5,000 refundable deposit. The continued lack of response and failure to process the refund is unacceptable, and I require this matter to be resolved without further delay.
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Rasaq A
1 reviews | Active since Feb 2026
7 Feb 2026, 02:44
Misleading Costs and Terrible Management — Renters Beware
This has been one of the worst rental experiences I’ve ever had. From the start, we were misled about the actual cost of living here. The rent was communicated as R6,600, yet for over six months I ended up paying close to R10,000 every single month for a tiny one-bedroom. Despite raising this issue countless times, no one helped or took responsibility. The so-called smart meter system is a complete ****. You get charged for things you don’t even use. I could leave the apartment for three days, come back, and still be billed for hot water and other utilities as if someone was living there full-time. There is zero transparency, no proper breakdown, and no willingness to investigate incorrect charges. What makes it worse is that even after moving out, I am still being invoiced for rent. That alone shows how disorganised and careless the management is. This place doesn’t even deserve one star. It’s misleading, overpriced, poorly managed, and stressful. I genuinely warn people to be extremely careful before renting here — what you’re promised is NOT what you’ll end up paying.
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Rasaq A
1 reviews | Active since Feb 2026
7 Feb 2026, 02:44
Misleading Costs and Terrible Management — Renters Beware
This has been one of the worst rental experiences I’ve ever had. From the start, we were misled about the actual cost of living here. The rent was communicated as R6,600, yet for over six months I ended up paying close to R10,000 every single month for a tiny one-bedroom. Despite raising this issue countless times, no one helped or took responsibility. The so-called smart meter system is a complete ****. You get charged for things you don’t even use. I could leave the apartment for three days, come back, and still be billed for hot water and other utilities as if someone was living there full-time. There is zero transparency, no proper breakdown, and no willingness to investigate incorrect charges. What makes it worse is that even after moving out, I am still being invoiced for rent. That alone shows how disorganised and careless the management is. This place doesn’t even deserve one star. It’s misleading, overpriced, poorly managed, and stressful. I genuinely warn people to be extremely careful before renting here — what you’re promised is NOT what you’ll end up paying.
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