HR
HOUSS rental
Unclaimed Business
HR
AI Review Summary
Based on recent customer reviews, HOUSS rental faces severe criticism across nearly every aspect of its operations. Tenants consistently report unresolved deposit refunds, billing errors including invoices sent after move-out, and hidden utility costs that inflate rent well beyond advertised amounts. Maintenance issues such as water outages, sewage flooding, and persistent damp go unaddressed for days or weeks. Communication is a major pain point, with unanswered calls and emails leaving tenants feeling ignored. Broken amenities, rude staff, and a lack of accountability further erode trust in the management.
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Real Estate
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.4|25 Reviews
May '25 - Apr '26
5(10%)
4(0%)
3(5%)
2(0%)
1(85%)
5(10%)
4(0%)
3(5%)
2(0%)
1(85%)
Frequently Asked Questions About HOUSS rental
Based on recent customer reviews, HOUSS rental faces severe criticism across nearly every aspect of its operations. Tenants consistently report unresolved deposit refunds, billing errors including invoices sent after move-out, and hidden utility costs that inflate rent well beyond advertised amounts. Maintenance issues such as water outages, sewage flooding, and persistent damp go unaddressed for days or weeks. Communication is a major pain point, with unanswered calls and emails leaving tenants feeling ignored. Broken amenities, rude staff, and a lack of accountability further erode trust in the management.
HOUSS rental has a TrustIndex of 0 out of 10 on Hellopeter, based on 25 reviews in the last 12 months. Hellopeter has tracked HOUSS rental across 99 total reviews. How is the TrustIndex calculated? →
Recent reviews (25)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTG
Tule G
1 reviews | Active since Jan 2020
11 Mar 2026, 15:45
Service
I recently moved into The Precinct, and my experience so far has been smooth. The application process took a bit longer at first, but I was liaising with an agent, Phathi, who explained the delay. In the end, she helped me secure a lovely apartment,and I’m truly grateful
Helpful (0)
|Replies (0)TG
Tule G
1 reviews | Active since Jan 2020
11 Mar 2026, 15:45
Service
I recently moved into The Precinct, and my experience so far has been smooth. The application process took a bit longer at first, but I was liaising with an agent, Phathi, who explained the delay. In the end, she helped me secure a lovely apartment,and I’m truly grateful
0
Replies (0)RM
Rosettah M
1 reviews | Active since Jan 2020
11 Mar 2026, 15:45
Service
My experience at Indawo has been challenging, mainly because of the noise and the limited assistance from management. I also struggled to understand the utility charges at first, but my agent, Phathi, helped clarify everything for me. If you require urgent assistance, I suggest contacting her directly.
Helpful (0)
|Replies (0)RM
Rosettah M
1 reviews | Active since Jan 2020
11 Mar 2026, 15:45
Service
My experience at Indawo has been challenging, mainly because of the noise and the limited assistance from management. I also struggled to understand the utility charges at first, but my agent, Phathi, helped clarify everything for me. If you require urgent assistance, I suggest contacting her directly.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
10 Mar 2026, 19:14
DISGRUNTLED CUSTOMER SERVICE FROM HOUSS RENTALS- FLAGGED PROFILE
DISGRUNTLED CUSTOMER SERVICE FROM HOUSS RENTALS- FLAGGED PROFILE I contacted an Agent a week ago from Houss Rental to view an apartment, Zanele Ngwenya, we had arranged to meet up since I had to drive all the way from KZN. She was not available on the day so she directed me to Phathi to show me around, however when I got there to view, I was told to walk in myself and given the Unit numbers to view (showrooms). I kept communicating with her on whatsapp with no formal tour guide. I felt dishearted as I know someone had to show me around. I was than given a code to use to drive in myself and view the Lifestyle Hub on my own with no direction or guidance. I later submitted my application on Friday 6 March, yesterday I received a message from Zanele requesting for my 3 Months Bank statement ( for my personal account), i submitted my business bank statement with my application because the account I used for my previous employment, and told her my personal account had no activity, but she insisted i should submit it ANYWAY. I am starting a new job on the 1st of April so I had also submitted an employment letter. I was told that there was a few discrepancies on it, I should ask HR to rectify. I immediately contacted HR to assist. I than resubmitted the document as per request. Today I was SHATTERED when I received an email that I was declined because of 3 reasons: POOR CREDIT HISTORY & AFFORDABILITY, DISCREPANCIES, CANNOT CONFIRM EMPLOYMENT. I have been trying several times to contact the agent and she does not respond to phonecalls and ONLY rep**** after hours on Whatsapp (NO APOLOGY) with vague answers. I was confused, and I am still confused because eventually at 16h00 she answered my call and told me that UNFORTUNTELY I will have to look for another apartment because my NAME HAS BEEN FLAGGED FOR ***** by HOUSS RENTAL. I had provide HRs number for them to contact HR however they were NONCHALANT & I was dismissed. There was no follow ups nor sense of urgency during between Thurs- until today. I am a widow & mom that has been flagged as a *****STER which means I cannot find a place to stay which is UNFAIR. I Would love to reapply with a different agent, It was not my fault that they could not get hold of HR & the TPN REPORT used to decline my application is not updated because I am up to date with rental. I would like assistance urgently please.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
10 Mar 2026, 19:14
DISGRUNTLED CUSTOMER SERVICE FROM HOUSS RENTALS- FLAGGED PROFILE
DISGRUNTLED CUSTOMER SERVICE FROM HOUSS RENTALS- FLAGGED PROFILE I contacted an Agent a week ago from Houss Rental to view an apartment, Zanele Ngwenya, we had arranged to meet up since I had to drive all the way from KZN. She was not available on the day so she directed me to Phathi to show me around, however when I got there to view, I was told to walk in myself and given the Unit numbers to view (showrooms). I kept communicating with her on whatsapp with no formal tour guide. I felt dishearted as I know someone had to show me around. I was than given a code to use to drive in myself and view the Lifestyle Hub on my own with no direction or guidance. I later submitted my application on Friday 6 March, yesterday I received a message from Zanele requesting for my 3 Months Bank statement ( for my personal account), i submitted my business bank statement with my application because the account I used for my previous employment, and told her my personal account had no activity, but she insisted i should submit it ANYWAY. I am starting a new job on the 1st of April so I had also submitted an employment letter. I was told that there was a few discrepancies on it, I should ask HR to rectify. I immediately contacted HR to assist. I than resubmitted the document as per request. Today I was SHATTERED when I received an email that I was declined because of 3 reasons: POOR CREDIT HISTORY & AFFORDABILITY, DISCREPANCIES, CANNOT CONFIRM EMPLOYMENT. I have been trying several times to contact the agent and she does not respond to phonecalls and ONLY rep**** after hours on Whatsapp (NO APOLOGY) with vague answers. I was confused, and I am still confused because eventually at 16h00 she answered my call and told me that UNFORTUNTELY I will have to look for another apartment because my NAME HAS BEEN FLAGGED FOR ***** by HOUSS RENTAL. I had provide HRs number for them to contact HR however they were NONCHALANT & I was dismissed. There was no follow ups nor sense of urgency during between Thurs- until today. I am a widow & mom that has been flagged as a *****STER which means I cannot find a place to stay which is UNFAIR. I Would love to reapply with a different agent, It was not my fault that they could not get hold of HR & the TPN REPORT used to decline my application is not updated because I am up to date with rental. I would like assistance urgently please.
0
Replies (0)VC
Veronica C
1 reviews | Active since Jan 2020
10 Feb 2026, 15:20
The Campus Rentals(Houss Rental) - Refusing to refund R5000 deposit
On 6 January 2026, we app**** for student accommodation at The Campus Rentals(Houss Rental) near the University of Johannesburg( Auckland Park) . Your appointed rental consultant, Nathi Ndlovu, contacted my daughter to verify the required documents for the lease application, and we ensured that all requested documentation was submitted on the same day. Later on 6 January 2026, Nathi informed us that a refundable deposit of R5,000 was required to secure Unit 3069 for my daughter. We immediately made the payment and submitted the proof of payment using the “Submit POP” button provided in your earlier email. On 8 January 2026, we received confirmation that our application had been approved. Please note that the reservation was made conditional upon my daughter’s acceptance at UJ. On 16 January 2026, after being informed that my daughter was not accepted at the University of Johannesburg, I emailed bitrixcrm@houss.co.za requesting a refund of the refundable R5,000 deposit. I received no acknowledgement or response to this email. I then asked my daughter to follow up with Nathi directly. He verbally confirmed that the refund was “being processed.” However, several days passed with no refund appearing in my account. I contacted Nathi again on the mobile number he had used during the application process. He repeated the same message—that the refund was being processed—yet no refund has been received. To date, after multiple follow-up emails and phone calls, there has been no refund, no written communication, and no resolution. I urgently request the immediate refund of my R5,000 refundable deposit. The continued lack of response and failure to process the refund is unacceptable, and I require this matter to be resolved without further delay.
Helpful (0)
|Replies (0)VC
Veronica C
1 reviews | Active since Jan 2020
10 Feb 2026, 15:20
The Campus Rentals(Houss Rental) - Refusing to refund R5000 deposit
On 6 January 2026, we app**** for student accommodation at The Campus Rentals(Houss Rental) near the University of Johannesburg( Auckland Park) . Your appointed rental consultant, Nathi Ndlovu, contacted my daughter to verify the required documents for the lease application, and we ensured that all requested documentation was submitted on the same day. Later on 6 January 2026, Nathi informed us that a refundable deposit of R5,000 was required to secure Unit 3069 for my daughter. We immediately made the payment and submitted the proof of payment using the “Submit POP” button provided in your earlier email. On 8 January 2026, we received confirmation that our application had been approved. Please note that the reservation was made conditional upon my daughter’s acceptance at UJ. On 16 January 2026, after being informed that my daughter was not accepted at the University of Johannesburg, I emailed bitrixcrm@houss.co.za requesting a refund of the refundable R5,000 deposit. I received no acknowledgement or response to this email. I then asked my daughter to follow up with Nathi directly. He verbally confirmed that the refund was “being processed.” However, several days passed with no refund appearing in my account. I contacted Nathi again on the mobile number he had used during the application process. He repeated the same message—that the refund was being processed—yet no refund has been received. To date, after multiple follow-up emails and phone calls, there has been no refund, no written communication, and no resolution. I urgently request the immediate refund of my R5,000 refundable deposit. The continued lack of response and failure to process the refund is unacceptable, and I require this matter to be resolved without further delay.
0
Replies (0)RA
Rasaq A
1 reviews | Active since Jan 2020
7 Feb 2026, 00:44
Misleading Costs and Terrible Management — Renters Beware
This has been one of the worst rental experiences I’ve ever had. From the start, we were misled about the actual cost of living here. The rent was communicated as R6,600, yet for over six months I ended up paying close to R10,000 every single month for a tiny one-bedroom. Despite raising this issue countless times, no one helped or took responsibility. The so-called smart meter system is a complete ****. You get charged for things you don’t even use. I could leave the apartment for three days, come back, and still be billed for hot water and other utilities as if someone was living there full-time. There is zero transparency, no proper breakdown, and no willingness to investigate incorrect charges. What makes it worse is that even after moving out, I am still being invoiced for rent. That alone shows how disorganised and careless the management is. This place doesn’t even deserve one star. It’s misleading, overpriced, poorly managed, and stressful. I genuinely warn people to be extremely careful before renting here — what you’re promised is NOT what you’ll end up paying.
Helpful (0)
|Replies (0)RA
Rasaq A
1 reviews | Active since Jan 2020
7 Feb 2026, 00:44
Misleading Costs and Terrible Management — Renters Beware
This has been one of the worst rental experiences I’ve ever had. From the start, we were misled about the actual cost of living here. The rent was communicated as R6,600, yet for over six months I ended up paying close to R10,000 every single month for a tiny one-bedroom. Despite raising this issue countless times, no one helped or took responsibility. The so-called smart meter system is a complete ****. You get charged for things you don’t even use. I could leave the apartment for three days, come back, and still be billed for hot water and other utilities as if someone was living there full-time. There is zero transparency, no proper breakdown, and no willingness to investigate incorrect charges. What makes it worse is that even after moving out, I am still being invoiced for rent. That alone shows how disorganised and careless the management is. This place doesn’t even deserve one star. It’s misleading, overpriced, poorly managed, and stressful. I genuinely warn people to be extremely careful before renting here — what you’re promised is NOT what you’ll end up paying.
0
Replies (0)CC
Chantal C
1 reviews | Active since Jan 2020
3 Feb 2026, 08:05
Uninhabitable Conditions and Poor Service
I would strongly advise prospective tenants to exercise caution before renting through HOUSS. During my tenancy at the SHEDS, I experienced ongoing and serious maintenance issues. These included being without water for approximately three weeks due to a burst geyser, followed by electrical faults that resulted in repeated power outages. Despite the property being partially uninhabitable at times, I was still charged full rent throughout. This experience was extremely disappointing. There appeared to be little concern for tenant well-being, with far more emphasis placed on rent collection than on resolving critical issues in a timely manner. The lack of accountability and level of service provided were unacceptable. I would honestly recommend doing yourself a favour and look elsewhere for a rental .
Helpful (0)
|Replies (0)CC
Chantal C
1 reviews | Active since Jan 2020
3 Feb 2026, 08:05
Uninhabitable Conditions and Poor Service
I would strongly advise prospective tenants to exercise caution before renting through HOUSS. During my tenancy at the SHEDS, I experienced ongoing and serious maintenance issues. These included being without water for approximately three weeks due to a burst geyser, followed by electrical faults that resulted in repeated power outages. Despite the property being partially uninhabitable at times, I was still charged full rent throughout. This experience was extremely disappointing. There appeared to be little concern for tenant well-being, with far more emphasis placed on rent collection than on resolving critical issues in a timely manner. The lack of accountability and level of service provided were unacceptable. I would honestly recommend doing yourself a favour and look elsewhere for a rental .
0
Replies (0)VR
Vusumuzi R
1 reviews | Active since Jan 2020
2 Feb 2026, 14:30
Houss Campus Auckland Park
This company has a Student Residence in Auckland Park serving mostly UJ students. I recently rented a room for my daughter. The facility looked good from the outside & its marketing materials is fantastic. But their administration & IT support is ****. I guess it’s because it is serving black people and their stuff is black and very young. Their tenant installations process is absolutely atrocious and unprofessional. The maintenance support team runs like a headless chicken. It’s just a pity to see a business that focuses on selling a beautiful product without a matching consumer experience.
Helpful (0)
|Replies (0)VR
Vusumuzi R
1 reviews | Active since Jan 2020
2 Feb 2026, 14:30
Houss Campus Auckland Park
This company has a Student Residence in Auckland Park serving mostly UJ students. I recently rented a room for my daughter. The facility looked good from the outside & its marketing materials is fantastic. But their administration & IT support is ****. I guess it’s because it is serving black people and their stuff is black and very young. Their tenant installations process is absolutely atrocious and unprofessional. The maintenance support team runs like a headless chicken. It’s just a pity to see a business that focuses on selling a beautiful product without a matching consumer experience.
0
Replies (0)KK
Klyne K
1 reviews | Active since Jan 2020
27 Jan 2026, 19:39
Estate Failed Its Duty of Care and Treated Us With Contempt
This estate has shown a complete failure to act responsibly when tenants are placed in danger. After other tenants threatened to kill our cats, we reached out to the estate repeatedly requesting intervention. Despite clear communication and numerous emails, no disciplinary action was taken, and the situation was effectively ignored. Rather than addressing the offending tenants, an estate employee proposed that we move. This “solution” required us to: • Re-apply and undergo re-vetting, • Pay approximately R25,000 in deposit and rent, • Pay an additional R3,000 “securing deposit”, • While framing the waiver of a R1,000 admin fee as a favour. This was not assistance — it was an attempt to shift responsibility and financial burden onto tenants who were already dealing with fear and distress. The estate’s conduct and attitude throughout this matter were appalling. There was no empathy, no urgency, and no accountability. We were treated dismissively and left to manage a dangerous situation on our own. If you are considering renting here, be aware that your safety and well-being may not be a priority when serious problems arise.
Helpful (0)
|Replies (0)KK
Klyne K
1 reviews | Active since Jan 2020
27 Jan 2026, 19:39
Estate Failed Its Duty of Care and Treated Us With Contempt
This estate has shown a complete failure to act responsibly when tenants are placed in danger. After other tenants threatened to kill our cats, we reached out to the estate repeatedly requesting intervention. Despite clear communication and numerous emails, no disciplinary action was taken, and the situation was effectively ignored. Rather than addressing the offending tenants, an estate employee proposed that we move. This “solution” required us to: • Re-apply and undergo re-vetting, • Pay approximately R25,000 in deposit and rent, • Pay an additional R3,000 “securing deposit”, • While framing the waiver of a R1,000 admin fee as a favour. This was not assistance — it was an attempt to shift responsibility and financial burden onto tenants who were already dealing with fear and distress. The estate’s conduct and attitude throughout this matter were appalling. There was no empathy, no urgency, and no accountability. We were treated dismissively and left to manage a dangerous situation on our own. If you are considering renting here, be aware that your safety and well-being may not be a priority when serious problems arise.
0
Replies (0)