Poor business practice and de*****ing customers

****ming people dishonest business practice. They sent me an invoice with the specified amount for the part and the shipping which was paid in full as agreed upon, then once payment was made the dodging and excuses started, they apparently booked the part with a courier company called Global Jet Clearance who went on to email us requesting us to pay what they say is a refundable amount of R8999. 00 for what they called CPA INSURANCE CLEARANCE so that a profile can be created to declare that I'm not buying a ****** or ******* gearbox, this struck me as odd as I have on numerous occasions purchased parts online through various companies and have never once heard of this requirement, I went on to contact Faps auto and query this at which point they insisted that I pay the amount as it is a requirement, I said to them if that's the case and it's refundable then it is their responsibility to cover it as I was at no point made aware of this requirement in the entire time I was cldealimg with them, when I called Global Jet the person I spoke to just hung up on me which created even more doubt and gave me the sense I was being ****med. I requested a fefund and stated if they not prepared to cover those fees so that my part can be delivered which I have already paid for with shipping included then they are cancel to sale and refund me which they then refused to do and came with a host of other excuses, i stated that I will open a case with the police against them and they did not care about either and said if the police come there they'll just explain it away, their so called 30 years in business as stated on their website means nothing as they cannot deliver a basic service as advertised, Global Jet Clearance is also pushing that it is my responsibility to pay for this as it was no covered by the seller, all I want is my money refunded to me so that I can take my business elsewhere to a reputable company that I have delt with previously which I can trust, nobody should do business with Faps auto as they are dishonest, and steer clear of Global Jet Clearance as well, these two companies are seemingly working together to de***** people of their hard earned money. I'll be proceeding with legal action against them until this matter is resolved and I'll be sure to make their poor business practice known as far and wide as possible.