HT
Huawei Technologies
Claimed Business
HT
Huawei Technologies
Claimed Business
77 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Huawei Technologies faces significant challenges across nearly every aspect of the customer experience. While a handful of customers praise specific in-store staff and product longevity, the overwhelming majority report serious failures in warranty and repair processes, insurance claim handling, product reliability, and customer communication. The business scores poorly on Returns, Warranty & Repairs (1.0) and Customer Service & Communication (1.2), reflecting deeply frustrated customers.
Top Strengths:
- •Staff & In-Store Experience: A small number of customers praise specific staff members at the Menlyn store for warmth, patience, and professionalism. Named staff like Mpho and Tsholofelo receive strong personal commendations.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#9
in Phones & Computers
NPS Score
-89
Recommended: Unlikely
Review Distribution
1.3|77 Reviews
May '25 - Apr '26
5(7.3%)
4(0%)
3(0%)
2(2.9%)
1(89.9%)
5(7.3%)
4(0%)
3(0%)
2(2.9%)
1(89.9%)
Recent reviews (77)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
Micheal M
1 reviews | Active since Jan 2020
13 Mar 2026, 19:56
Bad experience
Buying from Huawei online store is a disaster. They indicates estimated time is 3days when buying. 5days has passed!!! Still no delivery. Bought the package 10th. Was suppose to be delivered day 3. Day 4 they didn't deliver. I must now hope and see Monday. The 6th day. Poor first time service experience. Thus is my Last time buying from them. The online store also very confusing and limited. Poor advertising and less information. They location based stores discounts and gifts differ from online store. You pay more in stores and get less discount. It feels like you going to a brand name and find many other brand names in the store except the name of the store. Eish. Awful experience. Never again.
Helpful (0)
|Replies (0)MM
Micheal M
1 reviews | Active since Jan 2020
13 Mar 2026, 19:56
Bad experience
Buying from Huawei online store is a disaster. They indicates estimated time is 3days when buying. 5days has passed!!! Still no delivery. Bought the package 10th. Was suppose to be delivered day 3. Day 4 they didn't deliver. I must now hope and see Monday. The 6th day. Poor first time service experience. Thus is my Last time buying from them. The online store also very confusing and limited. Poor advertising and less information. They location based stores discounts and gifts differ from online store. You pay more in stores and get less discount. It feels like you going to a brand name and find many other brand names in the store except the name of the store. Eish. Awful experience. Never again.
0
Replies (0)SW
Siseko W
1 reviews | Active since Jan 2020
13 Mar 2026, 09:47
Refund ****
Big ****s and *****s who after a month still refuse to refund me my money after i cancelled the order. The twice has given me *****ulent transactions numbers saying that they have paid my refund but when i took that reference number to verify it with the bank they said that's a *****ulent transaction number. and Huawei doesn't even care about investigating the matter they just keep on saying they will send me a call.
Helpful (0)
|Replies (0)SW
Siseko W
1 reviews | Active since Jan 2020
13 Mar 2026, 09:47
Refund ****
Big ****s and *****s who after a month still refuse to refund me my money after i cancelled the order. The twice has given me *****ulent transactions numbers saying that they have paid my refund but when i took that reference number to verify it with the bank they said that's a *****ulent transaction number. and Huawei doesn't even care about investigating the matter they just keep on saying they will send me a call.
0
Replies (0)PM
Phathutshedzo M
1 reviews | Active since Jan 2020
9 Mar 2026, 12:44
I had a very bad exp...
I had a very bad experience with Huawei care insurance claims I've lost My phone I was paying them every month for 2 years now my phone is lost they say they declined My claim because I wasn't harmed when the incident happened I think this company is a **** and people must be aware of it they don't want to pay All they know is to milk our accounts and render no service
Helpful (0)
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Phathutshedzo M
1 reviews | Active since Jan 2020
9 Mar 2026, 12:44
I had a very bad exp...
I had a very bad experience with Huawei care insurance claims I've lost My phone I was paying them every month for 2 years now my phone is lost they say they declined My claim because I wasn't harmed when the incident happened I think this company is a **** and people must be aware of it they don't want to pay All they know is to milk our accounts and render no service
0
Replies (0)LM
Lethumusa M
1 reviews | Active since Jan 2020
23 Feb 2026, 19:01
Duplicate Debit Orders – Urgent Attention Required
I would like to follow up on the progress of this investigation and kindly ask if you are able to provide an estimated timeframe for when the review will be completed and feedback shared. In addition, I would appreciate some clarity on how the system allows the same IMEI number to be covered or billed more than once. Understanding this process will help me better assess how the duplicate debit may have occurred. Please let me know if any further information is required from my side to assist with the review.
Helpful (0)
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Lethumusa M
1 reviews | Active since Jan 2020
23 Feb 2026, 19:01
Duplicate Debit Orders – Urgent Attention Required
I would like to follow up on the progress of this investigation and kindly ask if you are able to provide an estimated timeframe for when the review will be completed and feedback shared. In addition, I would appreciate some clarity on how the system allows the same IMEI number to be covered or billed more than once. Understanding this process will help me better assess how the duplicate debit may have occurred. Please let me know if any further information is required from my side to assist with the review.
0
Replies (0)LD
Leago D
1 reviews | Active since Jan 2020
20 Feb 2026, 11:57
Outstanding Service at Huawei Menlyn Store
I recently visited the Huawei Menlyn store for the first time, and I must say, the service I received was absolutely outstanding. From the moment I walked in, I was warmly welcomed by a lovely lady named Mpho (I hope I got her name right). She assisted me to the best of her ability and truly made an effort to understand my needs. I really appreciated her dedication, willingness to help, and positive attitude. Big up to her for such excellent customer service! She then referred me to Ausi Tsholofelo, who was incredibly patient, professional, and quick to understand exactly what my query was about. She handled everything efficiently and made the entire process smooth and stress-free. Honestly, she deserves a raise for the exceptional service she provides! Overall, my experience at the Huawei Menlyn store was exceptional, especially considering it was my first time visiting. The team’s professionalism and customer care truly stood out. I will definitely be coming back and would highly recommend this store to others. Thank you for the amazing service!
Helpful (0)
|Replies (0)LD
Leago D
1 reviews | Active since Jan 2020
20 Feb 2026, 11:57
Outstanding Service at Huawei Menlyn Store
I recently visited the Huawei Menlyn store for the first time, and I must say, the service I received was absolutely outstanding. From the moment I walked in, I was warmly welcomed by a lovely lady named Mpho (I hope I got her name right). She assisted me to the best of her ability and truly made an effort to understand my needs. I really appreciated her dedication, willingness to help, and positive attitude. Big up to her for such excellent customer service! She then referred me to Ausi Tsholofelo, who was incredibly patient, professional, and quick to understand exactly what my query was about. She handled everything efficiently and made the entire process smooth and stress-free. Honestly, she deserves a raise for the exceptional service she provides! Overall, my experience at the Huawei Menlyn store was exceptional, especially considering it was my first time visiting. The team’s professionalism and customer care truly stood out. I will definitely be coming back and would highly recommend this store to others. Thank you for the amazing service!
0
Replies (0)JDP
Justine Du Preez-Lakay
1 reviews | Active since Jan 2020
17 Feb 2026, 13:20
D14 Laptop - Is 2 Years the New Expiry Date
I have a laptop a D14 that I bought in September 2023, my warrantee was for 24 months only. The warrantee has expired in September 2025. The laptop stood still, it is not working anymore. I am very disappointed in the brand. How is it that a laptop can just stand still just after I've had it for 2 years.
Helpful (0)
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Justine Du Preez-Lakay
1 reviews | Active since Jan 2020
17 Feb 2026, 13:20
D14 Laptop - Is 2 Years the New Expiry Date
I have a laptop a D14 that I bought in September 2023, my warrantee was for 24 months only. The warrantee has expired in September 2025. The laptop stood still, it is not working anymore. I am very disappointed in the brand. How is it that a laptop can just stand still just after I've had it for 2 years.
0
Replies (0)ZM
Zeino M
1 reviews | Active since Jan 2020
13 Feb 2026, 15:13
Huawei failure to deliver within SLA
I ordered a Watch 6 GT on the 4th February (9 days ago / 7 working days ago) They still haven’t delivered. They then proceeded to promise me a R600 voucher for the inconvenience, but then nothing after that as they keep promising that they’ll call. I then wanted to cancel my order after 8 days they said someone will be in contact , to this day I still haven’t gotten the watch.
Helpful (0)
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Zeino M
1 reviews | Active since Jan 2020
13 Feb 2026, 15:13
Huawei failure to deliver within SLA
I ordered a Watch 6 GT on the 4th February (9 days ago / 7 working days ago) They still haven’t delivered. They then proceeded to promise me a R600 voucher for the inconvenience, but then nothing after that as they keep promising that they’ll call. I then wanted to cancel my order after 8 days they said someone will be in contact , to this day I still haven’t gotten the watch.
0
Replies (0)W