HN
Huge Networks
Unclaimed Business
HN
Huge Networks
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
-100
Recommended: Unlikely
Frequently Asked Questions About Huge Networks
Huge Networks has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Huge Networks across 11 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLM
Leandré Muller
1 reviews | Active since Jan 2020
7 May 2025, 11:27
Extremely Poor Service from Huge Networks – Avoid at All Costs!
I am extremely disappointed with Huge Networks and their shocking level of service. Every time we log a fault, we receive a ticket number – but that’s where the help ends. No one ever follows up, and not once has a technician returned a call or provided any real assistance. It's as if the ticket numbers are issued just to keep us quiet. Our internet connection is unreliable, and the lack of support makes this provider impossible to work with. We've given them multiple chances, but the result is always the same: silence and unresolved issues. Totally unacceptable for a service we're paying for!
Helpful (0)
|Replies (0)LM
Leandré Muller
1 reviews | Active since Jan 2020
7 May 2025, 11:27
Extremely Poor Service from Huge Networks – Avoid at All Costs!
I am extremely disappointed with Huge Networks and their shocking level of service. Every time we log a fault, we receive a ticket number – but that’s where the help ends. No one ever follows up, and not once has a technician returned a call or provided any real assistance. It's as if the ticket numbers are issued just to keep us quiet. Our internet connection is unreliable, and the lack of support makes this provider impossible to work with. We've given them multiple chances, but the result is always the same: silence and unresolved issues. Totally unacceptable for a service we're paying for!
0
Replies (0)ME
Megan E
1 reviews | Active since Jan 2020
28 Jun 2023, 09:08
Zero comms - from the top to the bottom - waiting for weeks for responses and suitable ways forward
Our company has had issues with Huge and Huge TNS here and there. Whilst we understand there are hiccups in business and life happens, the terrible service comes when no one, not even directors, get back to us with what the issues were, or why we were sent from pillar to post to TRY get some technical assistance and support. Not even our account manager has gotten back to us. Other managers within the organization have also not given us feedback. There is not even a way forward as it stands. Until Huge and Huge TNS get proper support and comms channels in place, we would not recommend this service for now.
Helpful (0)
|Replies (0)ME
Megan E
1 reviews | Active since Jan 2020
28 Jun 2023, 09:08
Zero comms - from the top to the bottom - waiting for weeks for responses and suitable ways forward
Our company has had issues with Huge and Huge TNS here and there. Whilst we understand there are hiccups in business and life happens, the terrible service comes when no one, not even directors, get back to us with what the issues were, or why we were sent from pillar to post to TRY get some technical assistance and support. Not even our account manager has gotten back to us. Other managers within the organization have also not given us feedback. There is not even a way forward as it stands. Until Huge and Huge TNS get proper support and comms channels in place, we would not recommend this service for now.
0
Replies (0)EJ
Elaine J
1 reviews | Active since Jan 2020
9 Sept 2022, 06:37
Worst ISP
We had no choice in having them as our ISP for our business. Had to pay double and get less as a business compared to household ISP. Supposedly under the guise of faster return for business. In the last 16 days, I have been without internet for 3 whole days. With no apology or response from Huge Networks. They will kill your business. They will not care. And have NO customer service or support. STAY AWAY!
Helpful (0)
|Replies (0)EJ
Elaine J
1 reviews | Active since Jan 2020
9 Sept 2022, 06:37
Worst ISP
We had no choice in having them as our ISP for our business. Had to pay double and get less as a business compared to household ISP. Supposedly under the guise of faster return for business. In the last 16 days, I have been without internet for 3 whole days. With no apology or response from Huge Networks. They will kill your business. They will not care. And have NO customer service or support. STAY AWAY!
0
Replies (0)RM
Reagetswe M
1 reviews | Active since Jan 2020
2 Jun 2022, 08:21
Poor service and Extortion
Good day All, trust you are well. On 28 April 2020 I requested to subscribe to Huge Networks, a week later I was still not subscribed and requested a cancellation of my subscription that was on 06 May 2020.Soon after this time i moved out of my apartment and realized debit orders from Huge networks,i for a period of 2 months then reversed this debit orders.Huge Network contacted me enquiring why i havent honoured my payments and i explained that i dont reside at the residence and that ive sent a mail requesting that they dont connect me.Huge networks said they will investigate the matter and only came back to me more then 12 months later by order of a debtors clerk suing for R6000....Firstly i requested that they dont connect me due to poor service,they continued to connect me,now they claim they connected me the day before the email was sent...secondly when there was an enquiry on the account in October 2020 after i telephoncially told them about my order not to connect they continued to run the account and not stop..now im told i owe all of this money..This is unacceptable and extortion,i belive the 5/5/202 invoice date is to support their argument because i wasnt connected and why continue billing after our converstation and not investigate....Hello Peter please assist
Helpful (0)
|Replies (0)RM
Reagetswe M
1 reviews | Active since Jan 2020
2 Jun 2022, 08:21
Poor service and Extortion
Good day All, trust you are well. On 28 April 2020 I requested to subscribe to Huge Networks, a week later I was still not subscribed and requested a cancellation of my subscription that was on 06 May 2020.Soon after this time i moved out of my apartment and realized debit orders from Huge networks,i for a period of 2 months then reversed this debit orders.Huge Network contacted me enquiring why i havent honoured my payments and i explained that i dont reside at the residence and that ive sent a mail requesting that they dont connect me.Huge networks said they will investigate the matter and only came back to me more then 12 months later by order of a debtors clerk suing for R6000....Firstly i requested that they dont connect me due to poor service,they continued to connect me,now they claim they connected me the day before the email was sent...secondly when there was an enquiry on the account in October 2020 after i telephoncially told them about my order not to connect they continued to run the account and not stop..now im told i owe all of this money..This is unacceptable and extortion,i belive the 5/5/202 invoice date is to support their argument because i wasnt connected and why continue billing after our converstation and not investigate....Hello Peter please assist
0
Replies (0)BS
A
AG
Annelize G
1 reviews | Active since Jan 2020
30 Nov 2021, 07:59
No feedback on ticket
I have contacted you 4 times since last week via your debtors email to query the massive bill I received. Ticket 175311 Can someone please urgently contact me? I do not want my line to be disconnected and I need feedback.
Helpful (0)
|Replies (0)AG
Annelize G
1 reviews | Active since Jan 2020
30 Nov 2021, 07:59
No feedback on ticket
I have contacted you 4 times since last week via your debtors email to query the massive bill I received. Ticket 175311 Can someone please urgently contact me? I do not want my line to be disconnected and I need feedback.
0
Replies (0)