HS
Hydraulics Store Sandton
Unclaimed Business
HS
Hydraulics Store Sandton
Unclaimed Business
15 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Hydraulics Store Sandton faces severe criticism across product quality and customer service. Customers consistently report expensive sneakers peeling, tearing, or discolouring after minimal wear, with the store refusing exchanges or refunds and blaming customers for negligence. Online orders frequently go undelivered for weeks or months, while emails and calls go unanswered. Staff and management are described as rude, dismissive, and dishonest, leaving customers feeling disrespected and unsupported after purchase.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|15 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Hydraulics Store Sandton
Based on recent customer reviews, Hydraulics Store Sandton faces severe criticism across product quality and customer service. Customers consistently report expensive sneakers peeling, tearing, or discolouring after minimal wear, with the store refusing exchanges or refunds and blaming customers for negligence. Online orders frequently go undelivered for weeks or months, while emails and calls go unanswered. Staff and management are described as rude, dismissive, and dishonest, leaving customers feeling disrespected and unsupported after purchase.
Hydraulics Store Sandton has a TrustIndex of 0 out of 10 on Hellopeter, based on 15 reviews in the last 12 months. Hellopeter has tracked Hydraulics Store Sandton across 35 total reviews. How is the TrustIndex calculated? →
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCM
Cornelia M
1 reviews | Active since Jan 2020
23 Feb 2026, 15:37
They refuse to exchange my sneakers that was damaged after 1 wear
I'm writing to express my disappointment with the service I received at your store. I recently purchased sneakers from your store, but unfortunately, they got damaged after 1 wear I send them back to the store, but you refuse to exchange them. I was hoping to get exchange , but was told that the damage is normal because it's a handmade and not 100%, I understand that store policies can be strict, but I believe customer satisfaction is important. Since the sneaker is expensive I was not expecting this kind of poor quality and damage after 1 wear I'd appreciate it if you could look into this matter and consider an exchange or refund. @Hydraulics store
Helpful (0)
|Replies (0)CM
Cornelia M
1 reviews | Active since Jan 2020
23 Feb 2026, 15:37
They refuse to exchange my sneakers that was damaged after 1 wear
I'm writing to express my disappointment with the service I received at your store. I recently purchased sneakers from your store, but unfortunately, they got damaged after 1 wear I send them back to the store, but you refuse to exchange them. I was hoping to get exchange , but was told that the damage is normal because it's a handmade and not 100%, I understand that store policies can be strict, but I believe customer satisfaction is important. Since the sneaker is expensive I was not expecting this kind of poor quality and damage after 1 wear I'd appreciate it if you could look into this matter and consider an exchange or refund. @Hydraulics store
0
Replies (0)PN
PHUMZILE N
1 reviews | Active since Jan 2020
9 Jan 2026, 13:28
Order not received
I have placed an online order in October today is the 09/01/2026 I have not received it, I have sent several emails requesting for help regarding this order but no reply. I want my money back or the item that I have ordered
Helpful (0)
|Replies (0)PN
PHUMZILE N
1 reviews | Active since Jan 2020
9 Jan 2026, 13:28
Order not received
I have placed an online order in October today is the 09/01/2026 I have not received it, I have sent several emails requesting for help regarding this order but no reply. I want my money back or the item that I have ordered
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
20 Nov 2025, 14:17
Product not as the description
Made an online purchase recently. The shoes I purchased came dirty and I wanted an exchange. I sent an email to info@hydraulicsstores.co.za and also filled an online contact form, it’s been over a week now and have not received no response.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
20 Nov 2025, 14:17
Product not as the description
Made an online purchase recently. The shoes I purchased came dirty and I wanted an exchange. I sent an email to info@hydraulicsstores.co.za and also filled an online contact form, it’s been over a week now and have not received no response.
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Replies (0)HN
Hlulani N
1 reviews | Active since Jan 2020
1 Nov 2025, 00:27
Sneakers peel off
I bought a Karl Lagerfeld sneaker in July and literally wore it once. The silver design on the shoe started peeling. I have tried to communicate with no success. You cannot buy expensive shoes only for the shoe to get damaged within 3 months from one wear. Disappointed
Helpful (0)
|Replies (0)HN
Hlulani N
1 reviews | Active since Jan 2020
1 Nov 2025, 00:27
Sneakers peel off
I bought a Karl Lagerfeld sneaker in July and literally wore it once. The silver design on the shoe started peeling. I have tried to communicate with no success. You cannot buy expensive shoes only for the shoe to get damaged within 3 months from one wear. Disappointed
0
Replies (0)PT
Patricia T
1 reviews | Active since Jan 2020
14 Oct 2025, 12:08
Bad service
On the 28th of September 2025, I placed an order of a T-shirt. Today it is the 14th of October 2025 and I have not received any form of communication or my order. 10 working days has passed and I have not received my order. I tried calling but no one answered the call. I called different branches/ stores and I was told they do not deal with online orders.
Helpful (0)
|Replies (0)PT
Patricia T
1 reviews | Active since Jan 2020
14 Oct 2025, 12:08
Bad service
On the 28th of September 2025, I placed an order of a T-shirt. Today it is the 14th of October 2025 and I have not received any form of communication or my order. 10 working days has passed and I have not received my order. I tried calling but no one answered the call. I called different branches/ stores and I was told they do not deal with online orders.
0
Replies (0)WN
Wisani N
1 reviews | Active since Jan 2020
3 Oct 2025, 10:30
Bad treatment from one of the store managers
Since I’ve returned the shoes I bought from Antony morato and the manager told me to throw them inside the dustbin I wrote a review last month on the 11th September no response yet
Helpful (0)
|Replies (0)WN
Wisani N
1 reviews | Active since Jan 2020
3 Oct 2025, 10:30
Bad treatment from one of the store managers
Since I’ve returned the shoes I bought from Antony morato and the manager told me to throw them inside the dustbin I wrote a review last month on the 11th September no response yet
0
Replies (0)LS
Lezelle S
1 reviews | Active since Jan 2020
13 Sept 2025, 10:15
3 weeks without a delivery, and still waiting!!!
Im on the 3rd week now awaiting delivery. They claim Courier Guy has picked up the order and courier Guy denies this, stating that the parcel was not ready when they attempted to pick up. Such a shame to their name, a disgrace to their brand! They send meaningless apologies with basically no way foward or positive feedback. I will never support them ever again, this was my last purchase!!
Helpful (0)
|Replies (0)LS
Lezelle S
1 reviews | Active since Jan 2020
13 Sept 2025, 10:15
3 weeks without a delivery, and still waiting!!!
Im on the 3rd week now awaiting delivery. They claim Courier Guy has picked up the order and courier Guy denies this, stating that the parcel was not ready when they attempted to pick up. Such a shame to their name, a disgrace to their brand! They send meaningless apologies with basically no way foward or positive feedback. I will never support them ever again, this was my last purchase!!
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Replies (0)WN