Hylton Woodhead Panel Beaters
2.5|8 reviews
MS
Mohamed S
1 reviews | Active since Member
09 Dec 2022, 08:21
POOR SERVICE
We had the most awful experience at this panel beater. They used pirate parts and had to get my insurance involved. The owner augured about an electrical issue and it was not their fault. They finally found the problem and did not even apologise. I WOULDN'T USE THIS PANEL BEATER EVER AGAIN.
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Replies (528)MS
Mohamed S's updateReviewer Update
09 Dec 2022, 08:30They also want the excess upfront, which is crazy
MS
Mohamed S's update09 Dec 2022, 08:30
Reviewer Update
They also want the excess upfront, which is crazy
Hylton Woodhead Panel Beaters's replyOfficial
09 Dec 2022, 09:12Good day Mr/Mrs Mohamed,
Please be advised as per our discussions with yourselves that your insurer approved non genuine parts on your vehicle, you are well aware of this and your statement of our using "pirate parts" is coimpletely untrue as you are well aware.
Once you notified ourselves and your insurer of your dissatisfaction of them(the insurer)_ authorising, non genuine parts, we went especially to them and requested, the authorisation to allow us to return the non genuine part and to refit the genuine OEM parts. Your insurer kindly authorised us to do so.
These genuine Toyota parts were then fitted on your vehicle to which you were satisfied.
After a few days from using your vehicle, you then visited us at our workshop stating that your indicators didnt work, of which we did not perform any work on those areas of your vehicle whatsoever.
In good favor to you as our client, we still had a look at your vehicle to see if we could resolve this for you. We found an "electrical" issue in which we resolved, free of charge, for you, and repaired this in good faith even through this had nothing to do with the work we undertook on your vehicle. We also attended to this query for you, straight away, as you waited for approx 30 minutes at our offices to have this resolved.
This i would say is impeccable service!
It is sad that you resorted to placing this note on hellopeter even though we went out of our way to assist you with items on your vehicle which had nothing to do with us and should have been charged for, thereby saving you a lot of money in having to go to an auto electrician to resolve.
We at least expected a thank you and perhaps a good service recommendation on this platform.
In any event, we tried our best to satisfy you, without any additional charge, and this was rectified for you with immediate effect. I do however, apologize that we could not satisfy you in the way you expected, even though we attended to you immediately and rectified the issues that were out of our work scope and had nothing do to with the work we undertook on your vehicle.
With regards to the excess payment. Upon booking in a clients vehicle, every client is issued with their excess invoice which is due prior to a vehicles release. This is standard in our industry.
Thank you.
Please be advised as per our discussions with yourselves that your insurer approved non genuine parts on your vehicle, you are well aware of this and your statement of our using "pirate parts" is coimpletely untrue as you are well aware.
Once you notified ourselves and your insurer of your dissatisfaction of them(the insurer)_ authorising, non genuine parts, we went especially to them and requested, the authorisation to allow us to return the non genuine part and to refit the genuine OEM parts. Your insurer kindly authorised us to do so.
These genuine Toyota parts were then fitted on your vehicle to which you were satisfied.
After a few days from using your vehicle, you then visited us at our workshop stating that your indicators didnt work, of which we did not perform any work on those areas of your vehicle whatsoever.
In good favor to you as our client, we still had a look at your vehicle to see if we could resolve this for you. We found an "electrical" issue in which we resolved, free of charge, for you, and repaired this in good faith even through this had nothing to do with the work we undertook on your vehicle. We also attended to this query for you, straight away, as you waited for approx 30 minutes at our offices to have this resolved.
This i would say is impeccable service!
It is sad that you resorted to placing this note on hellopeter even though we went out of our way to assist you with items on your vehicle which had nothing to do with us and should have been charged for, thereby saving you a lot of money in having to go to an auto electrician to resolve.
We at least expected a thank you and perhaps a good service recommendation on this platform.
In any event, we tried our best to satisfy you, without any additional charge, and this was rectified for you with immediate effect. I do however, apologize that we could not satisfy you in the way you expected, even though we attended to you immediately and rectified the issues that were out of our work scope and had nothing do to with the work we undertook on your vehicle.
With regards to the excess payment. Upon booking in a clients vehicle, every client is issued with their excess invoice which is due prior to a vehicles release. This is standard in our industry.
Thank you.
Best regards,
Hylton Woodhead Panel Beaters's reply09 Dec 2022, 09:12
Official
Good day Mr/Mrs Mohamed,
Please be advised as per our discussions with yourselves that your insurer approved non genuine parts on your vehicle, you are well aware of this and your statement of our using "pirate parts" is coimpletely untrue as you are well aware.
Once you notified ourselves and your insurer of your dissatisfaction of them(the insurer)_ authorising, non genuine parts, we went especially to them and requested, the authorisation to allow us to return the non genuine part and to refit the genuine OEM parts. Your insurer kindly authorised us to do so.
These genuine Toyota parts were then fitted on your vehicle to which you were satisfied.
After a few days from using your vehicle, you then visited us at our workshop stating that your indicators didnt work, of which we did not perform any work on those areas of your vehicle whatsoever.
In good favor to you as our client, we still had a look at your vehicle to see if we could resolve this for you. We found an "electrical" issue in which we resolved, free of charge, for you, and repaired this in good faith even through this had nothing to do with the work we undertook on your vehicle. We also attended to this query for you, straight away, as you waited for approx 30 minutes at our offices to have this resolved.
This i would say is impeccable service!
It is sad that you resorted to placing this note on hellopeter even though we went out of our way to assist you with items on your vehicle which had nothing to do with us and should have been charged for, thereby saving you a lot of money in having to go to an auto electrician to resolve.
We at least expected a thank you and perhaps a good service recommendation on this platform.
In any event, we tried our best to satisfy you, without any additional charge, and this was rectified for you with immediate effect. I do however, apologize that we could not satisfy you in the way you expected, even though we attended to you immediately and rectified the issues that were out of our work scope and had nothing do to with the work we undertook on your vehicle.
With regards to the excess payment. Upon booking in a clients vehicle, every client is issued with their excess invoice which is due prior to a vehicles release. This is standard in our industry.
Thank you.
Please be advised as per our discussions with yourselves that your insurer approved non genuine parts on your vehicle, you are well aware of this and your statement of our using "pirate parts" is coimpletely untrue as you are well aware.
Once you notified ourselves and your insurer of your dissatisfaction of them(the insurer)_ authorising, non genuine parts, we went especially to them and requested, the authorisation to allow us to return the non genuine part and to refit the genuine OEM parts. Your insurer kindly authorised us to do so.
These genuine Toyota parts were then fitted on your vehicle to which you were satisfied.
After a few days from using your vehicle, you then visited us at our workshop stating that your indicators didnt work, of which we did not perform any work on those areas of your vehicle whatsoever.
In good favor to you as our client, we still had a look at your vehicle to see if we could resolve this for you. We found an "electrical" issue in which we resolved, free of charge, for you, and repaired this in good faith even through this had nothing to do with the work we undertook on your vehicle. We also attended to this query for you, straight away, as you waited for approx 30 minutes at our offices to have this resolved.
This i would say is impeccable service!
It is sad that you resorted to placing this note on hellopeter even though we went out of our way to assist you with items on your vehicle which had nothing to do with us and should have been charged for, thereby saving you a lot of money in having to go to an auto electrician to resolve.
We at least expected a thank you and perhaps a good service recommendation on this platform.
In any event, we tried our best to satisfy you, without any additional charge, and this was rectified for you with immediate effect. I do however, apologize that we could not satisfy you in the way you expected, even though we attended to you immediately and rectified the issues that were out of our work scope and had nothing do to with the work we undertook on your vehicle.
With regards to the excess payment. Upon booking in a clients vehicle, every client is issued with their excess invoice which is due prior to a vehicles release. This is standard in our industry.
Thank you.
Best regards,
MS
Mohamed S's updateReviewer Update
12 Dec 2022, 06:44Thank you for your lengthy sermon. After we discovered that that it was a pirate part, we contacted the insurance and not yourself. We have the email to prove it.
I also have a recording of the owner bringing race into the argument. It then became a racial issue. I did not mention this in my previous statement.
With regard to the electrical part you mentioned. We brought the vehicle back and your shop and totally denied that it was their fault. the workshop manager found the fault and apologised to my wife and I. the electrical problem was because of the bumper being stripped and work done. After all it was rear damage.
I still stand, that the service and attitude by the owner was disgusting and will never bring my vehicle to your shop ever again.
Acknowledge responsibility.
I can provide lots of proof with emails and audio but I will let it go.
It is what it is. Good bye
I also have a recording of the owner bringing race into the argument. It then became a racial issue. I did not mention this in my previous statement.
With regard to the electrical part you mentioned. We brought the vehicle back and your shop and totally denied that it was their fault. the workshop manager found the fault and apologised to my wife and I. the electrical problem was because of the bumper being stripped and work done. After all it was rear damage.
I still stand, that the service and attitude by the owner was disgusting and will never bring my vehicle to your shop ever again.
Acknowledge responsibility.
I can provide lots of proof with emails and audio but I will let it go.
It is what it is. Good bye
MS
Mohamed S's update12 Dec 2022, 06:44
Reviewer Update
Thank you for your lengthy sermon. After we discovered that that it was a pirate part, we contacted the insurance and not yourself. We have the email to prove it.
I also have a recording of the owner bringing race into the argument. It then became a racial issue. I did not mention this in my previous statement.
With regard to the electrical part you mentioned. We brought the vehicle back and your shop and totally denied that it was their fault. the workshop manager found the fault and apologised to my wife and I. the electrical problem was because of the bumper being stripped and work done. After all it was rear damage.
I still stand, that the service and attitude by the owner was disgusting and will never bring my vehicle to your shop ever again.
Acknowledge responsibility.
I can provide lots of proof with emails and audio but I will let it go.
It is what it is. Good bye
I also have a recording of the owner bringing race into the argument. It then became a racial issue. I did not mention this in my previous statement.
With regard to the electrical part you mentioned. We brought the vehicle back and your shop and totally denied that it was their fault. the workshop manager found the fault and apologised to my wife and I. the electrical problem was because of the bumper being stripped and work done. After all it was rear damage.
I still stand, that the service and attitude by the owner was disgusting and will never bring my vehicle to your shop ever again.
Acknowledge responsibility.
I can provide lots of proof with emails and audio but I will let it go.
It is what it is. Good bye
Hylton Woodhead Panel Beaters's replyOfficial
12 Dec 2022, 06:50Good day,
Thanks for your response.
We are glad that all of your queries were indeed resolved by ourselves. We apologize that we were not able to meet your specific expectations.
Have a Good day further and enjoy the holidays.
Thanks for your response.
We are glad that all of your queries were indeed resolved by ourselves. We apologize that we were not able to meet your specific expectations.
Have a Good day further and enjoy the holidays.
Best regards,
Hylton Woodhead Panel Beaters's reply12 Dec 2022, 06:50
Official
Good day,
Thanks for your response.
We are glad that all of your queries were indeed resolved by ourselves. We apologize that we were not able to meet your specific expectations.
Have a Good day further and enjoy the holidays.
Thanks for your response.
We are glad that all of your queries were indeed resolved by ourselves. We apologize that we were not able to meet your specific expectations.
Have a Good day further and enjoy the holidays.
Best regards,