HE
Hyundai EastRand
Unclaimed Business
HE
Performance(last 12 months):
#44Ranked In Automotive
-100 NPSUnlikely
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|7 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experiencel
AJ
IM
Innocent M
1 reviews | Active since Jan 2020
9 Feb 2026, 13:15
Relentless Delays, Ignorance, and Breach of Consumer Rights by Hyundai East Rand (Boksburg)
I took delivery of a BMW(Pre-owned) on Thursday, January 29th. Within 24 hours, on Friday, January 30th, a major defect was discovered. I submitted a formal notification and cancellation demand to Hyundai East Rand on Monday, February 2nd, well within the 5-business-day cooling-off period. The F&I manager acknowledged this receipt on Tuesday the 3rd, but no feedback or escalation took place. I was forced to personally escalate the matter to WesBank, who confirmed that they have not received any correspondence from Hyundai. Hyundai's sales manager provided continuous excuses, citing the need for dealer principal or regional confirmation, resulting in a six-day delay. This deliberate delay has left me without essential transport, as my trade-in remains with Hyundai. Furthermore, BMW has now threatened to impose storage fees due to Hyundai's silence. This experience is a clear violation of the Consumer Protection Act and the National Credit Act, demonstrating a profound disregard for customer satisfaction and rights.
Helpful (0)
|Replies (0)IM
Innocent M
1 reviews | Active since Jan 2020
9 Feb 2026, 13:15
Relentless Delays, Ignorance, and Breach of Consumer Rights by Hyundai East Rand (Boksburg)
I took delivery of a BMW(Pre-owned) on Thursday, January 29th. Within 24 hours, on Friday, January 30th, a major defect was discovered. I submitted a formal notification and cancellation demand to Hyundai East Rand on Monday, February 2nd, well within the 5-business-day cooling-off period. The F&I manager acknowledged this receipt on Tuesday the 3rd, but no feedback or escalation took place. I was forced to personally escalate the matter to WesBank, who confirmed that they have not received any correspondence from Hyundai. Hyundai's sales manager provided continuous excuses, citing the need for dealer principal or regional confirmation, resulting in a six-day delay. This deliberate delay has left me without essential transport, as my trade-in remains with Hyundai. Furthermore, BMW has now threatened to impose storage fees due to Hyundai's silence. This experience is a clear violation of the Consumer Protection Act and the National Credit Act, demonstrating a profound disregard for customer satisfaction and rights.
0
Replies (0)MM
Mzwakhe M
1 reviews | Active since Jan 2020
7 Jan 2026, 08:28
Unresolved issues on “new” vehicle purchase – disappointing experience
I purchased a 2025 Haval Jolion Pro 1.5T Super Luxury from Hyundai East Rand (5 December 2025), sold to me as a new vehicle at full retail price. After delivery, several concerns emerged: The Offer to Purchase and invoice classify the vehicle as “used”, despite it being sold as new. The paperwork reflected ±100 km, but the vehicle was delivered with ±597 km. I was told this was due to inter-dealer transfer, but I am still awaiting written confirmation of the vehicle’s origin. The vehicle had a windscreen chip on delivery, despite the delivery checklist stating “no chips/cracks.” I was charged for a booster kit / boot spoiler that was never supp****. The dealership later acknowledged this error and indicated that extras were added to “make a small profit.” Additional products were included and/or disclosed late, and I disputed financing these items without clear prior consent. I made multiple attempts to resolve the matter directly with the dealership and through customer care. I was initially advised that cancellation was possible, but this was later reversed, and I was directed to follow the ombudsman or legal route. The matter is now disputed with the bank, and I am seeking legal guidance. I am disappointed by the handling of this matter and hope it can still be resolved fairly.
Helpful (0)
|Replies (0)MM
Mzwakhe M
1 reviews | Active since Jan 2020
7 Jan 2026, 08:28
Unresolved issues on “new” vehicle purchase – disappointing experience
I purchased a 2025 Haval Jolion Pro 1.5T Super Luxury from Hyundai East Rand (5 December 2025), sold to me as a new vehicle at full retail price. After delivery, several concerns emerged: The Offer to Purchase and invoice classify the vehicle as “used”, despite it being sold as new. The paperwork reflected ±100 km, but the vehicle was delivered with ±597 km. I was told this was due to inter-dealer transfer, but I am still awaiting written confirmation of the vehicle’s origin. The vehicle had a windscreen chip on delivery, despite the delivery checklist stating “no chips/cracks.” I was charged for a booster kit / boot spoiler that was never supp****. The dealership later acknowledged this error and indicated that extras were added to “make a small profit.” Additional products were included and/or disclosed late, and I disputed financing these items without clear prior consent. I made multiple attempts to resolve the matter directly with the dealership and through customer care. I was initially advised that cancellation was possible, but this was later reversed, and I was directed to follow the ombudsman or legal route. The matter is now disputed with the bank, and I am seeking legal guidance. I am disappointed by the handling of this matter and hope it can still be resolved fairly.
0
Replies (0)P
B
Bongani
1 reviews | Active since Jan 2020
12 Nov 2025, 13:02
*********** staff that are useless
If there was an option of choosing negative stars, I would. Hyundai Eastrand has no idea what after-sales customer service is, the only mendate for them is to make sales and what happens after that you are own your own. Bought a car from them last year July, around Nov/Dec the car started having problems with the clutch and I took it to them to get it fixed and they simply just adjusted the cable. The problem kept ongoing and me keeping to complain about it to them. Last month I took it in again and they did the same thing to adjust cable. Last week as I was driving back from work the clutch went out, luckily enough I was on low speed and managed to control the to safely stop. Called them told them the situation, they just didn't want to take accountability, even went to the dealership and spoke to the Workshop foreman (Steven) and even him refused to take accountability and saying it my fault. Now I'm stuck with a car that they keep telling me that they won't be able to fix cause it's out of warranty and yet the car is not even 2 years. Today the service manager (Susan/Suzanne) also just gave me the run around
Helpful (0)
|Replies (0)B
Bongani
1 reviews | Active since Jan 2020
12 Nov 2025, 13:02
*********** staff that are useless
If there was an option of choosing negative stars, I would. Hyundai Eastrand has no idea what after-sales customer service is, the only mendate for them is to make sales and what happens after that you are own your own. Bought a car from them last year July, around Nov/Dec the car started having problems with the clutch and I took it to them to get it fixed and they simply just adjusted the cable. The problem kept ongoing and me keeping to complain about it to them. Last month I took it in again and they did the same thing to adjust cable. Last week as I was driving back from work the clutch went out, luckily enough I was on low speed and managed to control the to safely stop. Called them told them the situation, they just didn't want to take accountability, even went to the dealership and spoke to the Workshop foreman (Steven) and even him refused to take accountability and saying it my fault. Now I'm stuck with a car that they keep telling me that they won't be able to fix cause it's out of warranty and yet the car is not even 2 years. Today the service manager (Susan/Suzanne) also just gave me the run around
0
Replies (0)DT
Dingaan T
1 reviews | Active since Jan 2020
24 Jun 2025, 11:24
Not happy
Took the car there for a temperature switch to get the fan working , and it has come back 2 times with the same leak , I took it back I was charged for a radiator and assured that the leak is gone and it still Leaks in the same spot . They would like to me to go back and potentially charge for something else. (All times they say they did a diagnostic and all is fixed)
Helpful (0)
|Replies (0)DT
Dingaan T
1 reviews | Active since Jan 2020
24 Jun 2025, 11:24
Not happy
Took the car there for a temperature switch to get the fan working , and it has come back 2 times with the same leak , I took it back I was charged for a radiator and assured that the leak is gone and it still Leaks in the same spot . They would like to me to go back and potentially charge for something else. (All times they say they did a diagnostic and all is fixed)
0
Replies (0)VN
Vusumuzi N
1 reviews | Active since Jan 2020
11 Apr 2025, 12:30
Terrible Experience – Sold a Car Without Tires
I had an extremely disappointing experience with Hyundai East Rand when purchasing a car. Not only did they sell me a vehicle,without tires,but it also ,did not end there the dealership Principal wanted to cancel my deal because I requested tires to be changed as it’s a basic legal requirement. When I raised these issues, their customer service was unhelpful special Sydney Ishmael Jhinnabhoy and dismissive. It’s unacceptable for a dealership to cut corners like this and then refuse to take responsibility. Buyers should beware—this is not the level of professionalism you’d expect from a reputable brand like Hyundai. I would,not recommend.this dealership to anyone. Save yourself the hassle and go elsewhere. I ended up spend extra R2600 in strengthening the Car Rims because all of them were bend
Helpful (0)
|Replies (0)VN
Vusumuzi N
1 reviews | Active since Jan 2020
11 Apr 2025, 12:30
Terrible Experience – Sold a Car Without Tires
I had an extremely disappointing experience with Hyundai East Rand when purchasing a car. Not only did they sell me a vehicle,without tires,but it also ,did not end there the dealership Principal wanted to cancel my deal because I requested tires to be changed as it’s a basic legal requirement. When I raised these issues, their customer service was unhelpful special Sydney Ishmael Jhinnabhoy and dismissive. It’s unacceptable for a dealership to cut corners like this and then refuse to take responsibility. Buyers should beware—this is not the level of professionalism you’d expect from a reputable brand like Hyundai. I would,not recommend.this dealership to anyone. Save yourself the hassle and go elsewhere. I ended up spend extra R2600 in strengthening the Car Rims because all of them were bend
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Replies (0)