Pathetic Customer Service from Hyundai East Rand Boksburg

We sent our company vehicle (Hyundai H100) to Hyundai East Rand Boksburg on 10 April 2026 for a major service. Unfortunately, what followed has been an extremely frustrating and costly experience for our business.

Just three days after the service, the vehicle had to be returned to the dealership because the fan belt was making a loud noise and required re-tensioning. This already raised concerns about the quality of the work performed.

About a week later, while our driver was out on a delivery in Wonderboom, the vehicle broke down completely. Oil was leaking, and the vehicle would not start at all. We then had to arrange and pay for the vehicle to be towed to the nearest Hyundai dealership in Wonderboom.

We were later informed that the vehicle had been moved back to Hyundai East Rand. Since its arrival there, we have received absolutely no communication from the service department. Despite numerous calls, we have been unable to speak to anyone who can provide us with an update. Messages are left, but no one returns our calls.

We have asked to speak to the service manager and are repeatedly told they are unavailable. We have asked to speak to the dealer principal and are told the landline is not working. This level of inaccessibility and lack of accountability is completely unacceptable for an authorised dealership.

We are a business, and this vehicle is critical to our daily operations. The downtime has directly affected our ability to complete deliveries, resulting in financial losses. There appears to be no urgency from the dealership to resolve the issue or even communicate with us.

At this point, we are seriously questioning the quality of workmanship carried out during the initial service, as the vehicle has experienced more problems after the service than before.

We expect:

* Immediate feedback on the status of the vehicle * A full explanation of what caused the oil leak and breakdown * Clarity on whether this is linked to the recent service * Urgent resolution of the issue * Consideration for the business losses incurred due to the vehicle being out of operation

This entire experience reflects extremely poor customer service and a lack of professionalism. We hope this matter will be treated with the urgency it deserves.