CW
Cathy W
1 reviews | Active since Jul 2022
31 Mar 2026, 07:53
DISAPPOINTED
Brought car for 150 000km service, later the day upon collection to find the back bumper was scratch, the service assistant was called Kgomotso as well as the service Manager/ Supervisor Brian to have a look, Brain polish the scratch marks and informed me that they can only vie cameras next week 07 April when the Dealership manger is back. Upon arrival at home I notice my tyre valve caps both on the right hand side is missing. During traveling I've notice the car performance is slanging I brought the car back just to be ignored for 30 minutes by the Service Manager/Supervisor Brain after explaining the problem experiencing. I'm not a difficult customer I know my car and did not appreciate the ignorance. So disappointed
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Replies (2)CW
Cathy W's updateReviewer Update
02 Apr 2026, 09:07 I am extremely disappointed with the level of service received from Hyundai Meadowdale. When I reported the damage to my vehicle to both the Service Department Foreman/Supervisor and the Service Advisor, no effort was made to properly document the issue. No photographs were taken, and there appeared to be a complete lack of interest in recording or acknowledging the damage. This lack of basic procedure and accountability is unacceptable, especially when dealing with customer property. Proper documentation is essential in situations like this, and the failure to do so raises serious concerns about the handling of my complaint.
CW
Cathy W's update02 Apr 2026, 09:07
Reviewer Update
I am extremely disappointed with the level of service received from Hyundai Meadowdale. When I reported the damage to my vehicle to both the Service Department Foreman/Supervisor and the Service Advisor, no effort was made to properly document the issue. No photographs were taken, and there appeared to be a complete lack of interest in recording or acknowledging the damage. This lack of basic procedure and accountability is unacceptable, especially when dealing with customer property. Proper documentation is essential in situations like this, and the failure to do so raises serious concerns about the handling of my complaint.
CW
Cathy W's updateReviewer Update
09 Apr 2026, 09:42 I still am extremely disappointed with the level of service received from Hyundai Meadowdale, no response received regarding my complaint of damage done to my vehicle.
When I reported the damage to my vehicle to both the Service Department Foreman/Supervisor and the Service Advisor, no effort was made to properly document the issue. No photographs were taken, and there appeared to be a complete lack of interest in recording or acknowledging the damage. This lack of basic procedure and accountability is unacceptable, especially when dealing with customer property. Proper documentation is essential in situations like this, and the failure to do so raises serious concerns about the handling of my complaint.
When I reported the damage to my vehicle to both the Service Department Foreman/Supervisor and the Service Advisor, no effort was made to properly document the issue. No photographs were taken, and there appeared to be a complete lack of interest in recording or acknowledging the damage. This lack of basic procedure and accountability is unacceptable, especially when dealing with customer property. Proper documentation is essential in situations like this, and the failure to do so raises serious concerns about the handling of my complaint.
CW
Cathy W's update09 Apr 2026, 09:42
Reviewer Update
I still am extremely disappointed with the level of service received from Hyundai Meadowdale, no response received regarding my complaint of damage done to my vehicle.
When I reported the damage to my vehicle to both the Service Department Foreman/Supervisor and the Service Advisor, no effort was made to properly document the issue. No photographs were taken, and there appeared to be a complete lack of interest in recording or acknowledging the damage. This lack of basic procedure and accountability is unacceptable, especially when dealing with customer property. Proper documentation is essential in situations like this, and the failure to do so raises serious concerns about the handling of my complaint.
When I reported the damage to my vehicle to both the Service Department Foreman/Supervisor and the Service Advisor, no effort was made to properly document the issue. No photographs were taken, and there appeared to be a complete lack of interest in recording or acknowledging the damage. This lack of basic procedure and accountability is unacceptable, especially when dealing with customer property. Proper documentation is essential in situations like this, and the failure to do so raises serious concerns about the handling of my complaint.