HS
Hyundai Strijdom Park/Randburg
Unclaimed Business
HS
Hyundai Strijdom Park/Randburg
Unclaimed Business
14 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Hyundai Strijdom Park/Randburg is experiencing severe customer dissatisfaction across sales and after-sales service. Customers consistently report poor communication, unresolved vehicle defects, broken promises regarding incentives and settlements, and unprofessional conduct from staff. Multiple reviewers describe feeling pressured during purchases, ignored during follow-ups, and left without essential documentation such as spare keys and service plans. Warranty and repair processes are criticized for excessive delays and lack of accountability. Several customers highlight financial strain caused by dealership negligence, and trust in the Hyundai brand has been significantly eroded.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#7
in Utilities
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|14 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Hyundai Strijdom Park/Randburg
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (14)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePM
Portia M
1 reviews | Active since Jan 2020
19 Feb 2026, 05:29
Hyundai Strijdom park
I bought a car from Hyundai Strijdom park only to find that the car has so many faults, I been to the dealer to ask for assistance and a way forward and I was promised a new car until today I am stuck with a car that has so many job cards for the engine, I am so heartbroken because no one is willing to take accountability from the dealer and at the end of it all I’m still paying monthly installments 😡 please if anyone can assist me in getting a solution to this I will really appreciate the help
Helpful (0)
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Portia M
1 reviews | Active since Jan 2020
19 Feb 2026, 05:29
Hyundai Strijdom park
I bought a car from Hyundai Strijdom park only to find that the car has so many faults, I been to the dealer to ask for assistance and a way forward and I was promised a new car until today I am stuck with a car that has so many job cards for the engine, I am so heartbroken because no one is willing to take accountability from the dealer and at the end of it all I’m still paying monthly installments 😡 please if anyone can assist me in getting a solution to this I will really appreciate the help
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Replies (0)KP
Keith P
1 reviews | Active since Jan 2020
12 Feb 2026, 14:21
Is there anybody out there?
What kind of training does your receptionist have?...I asked her if they also sell Kia parts and she said yes so i asked for parts and parts department said they do NOT DO SELL KIA PARTS-*** service Hyundai.
Helpful (0)
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Keith P
1 reviews | Active since Jan 2020
12 Feb 2026, 14:21
Is there anybody out there?
What kind of training does your receptionist have?...I asked her if they also sell Kia parts and she said yes so i asked for parts and parts department said they do NOT DO SELL KIA PARTS-*** service Hyundai.
0
Replies (0)AM
Anazo M
1 reviews | Active since Jan 2020
10 Feb 2026, 10:24
Poor service/handling
I am lodging a formal complaint regarding my recent vehicle purchase from Hyundai Strijdom Park. I was assisted by a salesman, Divine/Devine, on Wednesday 28 January. Early in the process, he complained to me about another client wanting a better deal, which I found unprofessional. When I declined an extended warranty, his attitude changed and he failed to proactively communicate optional extras unless prompted. Despite securing my own finance, the dealership app**** pressure on my bank and on me to rush delivery by Friday 30 January. The vehicle shown to me initially (Hyundai i20 Premium Automatic in Starry Night) was not the vehicle I was later pressured to purchase. Only after repeated calls on Friday was I informed that the automatic executive model was only available in two colours and that I needed to decide immediately. As a first-time buyer, I felt pressured and unsupported. Despite clear communication about delivery timing, when I arrived to collect the vehicle after financing was finalised, the salesman was not at work and had not informed me. No staff member was aware of the delivery, resulting in a prolonged delay and a chaotic handover. I left the dealership without a car manual, service plan documentation, or spare key, as these were not ready. Overall, this experience reflects poor communication, lack of professionalism, and disregard for the customer experience — particularly concerning for a first-time car buyer.
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Anazo M
1 reviews | Active since Jan 2020
10 Feb 2026, 10:24
Poor service/handling
I am lodging a formal complaint regarding my recent vehicle purchase from Hyundai Strijdom Park. I was assisted by a salesman, Divine/Devine, on Wednesday 28 January. Early in the process, he complained to me about another client wanting a better deal, which I found unprofessional. When I declined an extended warranty, his attitude changed and he failed to proactively communicate optional extras unless prompted. Despite securing my own finance, the dealership app**** pressure on my bank and on me to rush delivery by Friday 30 January. The vehicle shown to me initially (Hyundai i20 Premium Automatic in Starry Night) was not the vehicle I was later pressured to purchase. Only after repeated calls on Friday was I informed that the automatic executive model was only available in two colours and that I needed to decide immediately. As a first-time buyer, I felt pressured and unsupported. Despite clear communication about delivery timing, when I arrived to collect the vehicle after financing was finalised, the salesman was not at work and had not informed me. No staff member was aware of the delivery, resulting in a prolonged delay and a chaotic handover. I left the dealership without a car manual, service plan documentation, or spare key, as these were not ready. Overall, this experience reflects poor communication, lack of professionalism, and disregard for the customer experience — particularly concerning for a first-time car buyer.
0
Replies (0)TS
Tumi S
1 reviews | Active since Jan 2020
5 Jan 2026, 16:59
Poor service and Vehicle Issues
I am extremely disappointed with the service I am receiving from Hyundai. My vehicle has been at the dealership since 18 November 2025. I urgently need this car, yet there has been no clear resolution, no urgency shown, and very poor communication throughout this period. This prolonged delay has caused me serious inconvenience and financial strain, as I have been without my vehicle for months while still incurring costs. I expected far better service from Hyundai, and this situation is unacceptable and requires immediate attention.
Helpful (0)
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Tumi S
1 reviews | Active since Jan 2020
5 Jan 2026, 16:59
Poor service and Vehicle Issues
I am extremely disappointed with the service I am receiving from Hyundai. My vehicle has been at the dealership since 18 November 2025. I urgently need this car, yet there has been no clear resolution, no urgency shown, and very poor communication throughout this period. This prolonged delay has caused me serious inconvenience and financial strain, as I have been without my vehicle for months while still incurring costs. I expected far better service from Hyundai, and this situation is unacceptable and requires immediate attention.
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Replies (0)MM
Meleny M
1 reviews | Active since Jan 2020
4 Dec 2025, 07:13
Your riority is taking customers’ money, not providing any form of service or support!
I am writing to express my extreme frustration and disappointment with how this entire matter has been handled. I was explicitly assured by Devine and Jabulani from Hyundai Strydom Park on the 12th of November 2025 that my vehicle settlement would be processed before the 25th. Yet when I contacted the bank, I was informed that nothing had been actioned. As a result, I have now paid for a car that I no longer own, and I am once again left dealing with the stress and consequences of your team’s failure to follow through. The level of incompetence displayed here is honestly shocking. What makes this situation even more unacceptable is that I experienced the same poor service at Hyundai Boksburg two years ago. Now, at Hyundai Strydom Park, I am facing the same issues. Different dealership, yet the same shocking level of service. It is completely unacceptable that this pattern continues across multiple branches. The lack of communication, accountability, and basic customer care throughout this process is genuinely alarming. It is unbelievable that a brand of Hyundai’s size can treat customers with such disregard and think it’s acceptable. To make matters worse, my debit order has already gone off, and it is scheduled to run again at the end of December 2025, for a vehicle I no longer own. This means I will effectively be paying for two cars at month-end because the settlement was not processed as promised. This is not just an inconvenience — it is a serious financial burden caused entirely by your negligence. No customer should ever be put in this position, and the fact that I am shows a complete failure on your part. It is obvious that all you care about is getting paid; the customer means absolutely nothing to you. Your behaviour shows a complete disregard for fairness, responsibility, and basic decency.
Helpful (0)
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Meleny M
1 reviews | Active since Jan 2020
4 Dec 2025, 07:13
Your riority is taking customers’ money, not providing any form of service or support!
I am writing to express my extreme frustration and disappointment with how this entire matter has been handled. I was explicitly assured by Devine and Jabulani from Hyundai Strydom Park on the 12th of November 2025 that my vehicle settlement would be processed before the 25th. Yet when I contacted the bank, I was informed that nothing had been actioned. As a result, I have now paid for a car that I no longer own, and I am once again left dealing with the stress and consequences of your team’s failure to follow through. The level of incompetence displayed here is honestly shocking. What makes this situation even more unacceptable is that I experienced the same poor service at Hyundai Boksburg two years ago. Now, at Hyundai Strydom Park, I am facing the same issues. Different dealership, yet the same shocking level of service. It is completely unacceptable that this pattern continues across multiple branches. The lack of communication, accountability, and basic customer care throughout this process is genuinely alarming. It is unbelievable that a brand of Hyundai’s size can treat customers with such disregard and think it’s acceptable. To make matters worse, my debit order has already gone off, and it is scheduled to run again at the end of December 2025, for a vehicle I no longer own. This means I will effectively be paying for two cars at month-end because the settlement was not processed as promised. This is not just an inconvenience — it is a serious financial burden caused entirely by your negligence. No customer should ever be put in this position, and the fact that I am shows a complete failure on your part. It is obvious that all you care about is getting paid; the customer means absolutely nothing to you. Your behaviour shows a complete disregard for fairness, responsibility, and basic decency.
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Replies (0)OM
Ondy M
1 reviews | Active since Jan 2020
17 Nov 2025, 10:36
Ongoing windscreen washer issue
I’m so frustrated regarding a long standing issue with my car’s windscreen washer. I purchased the car in May 2023 and since then the water has either not squirted high enough or has not come out at all. I have taken the car for its yearly services and even and even brought it in last year for the same problem but it has never been fixed. Most recently, I brought it in on 31/10/2025 and it only worked for one day. I rebooked for 10/11/2025 and again the water pipe was blocked just 3 days later. I am now being told I need to book the car for a “washer motor removal and cleaning” costing over R2000 which I do not believe I should be responsible for given that this issue has been ongoing since purchase and has never been resolved by Hyundai Strydom park.
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Ondy M
1 reviews | Active since Jan 2020
17 Nov 2025, 10:36
Ongoing windscreen washer issue
I’m so frustrated regarding a long standing issue with my car’s windscreen washer. I purchased the car in May 2023 and since then the water has either not squirted high enough or has not come out at all. I have taken the car for its yearly services and even and even brought it in last year for the same problem but it has never been fixed. Most recently, I brought it in on 31/10/2025 and it only worked for one day. I rebooked for 10/11/2025 and again the water pipe was blocked just 3 days later. I am now being told I need to book the car for a “washer motor removal and cleaning” costing over R2000 which I do not believe I should be responsible for given that this issue has been ongoing since purchase and has never been resolved by Hyundai Strydom park.
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Replies (0)AM
Anna M
1 reviews | Active since Jan 2020
16 Nov 2025, 09:04
Complaint on Hyundai poor services
I bought a second hand car, most of the things were to be done after the signing of the paperwork and I was verbally assured that it will be a quick fix. They did some of the things (service and fitment of some parts) which took 3 weeks as it had to go for some rework fixing (paint job). The salesman did not even bother responding to my whatsapp messages as I wanted feedback on what is happening even worse I had to go as far as writing emails for the car to be fixed faster (the manager had to intervene). I did not even enjoy my car for the first month as when it came the installment was due already, paid tracker the first month for a car i did not have with me. At this point the car is out, the salesman is blue ticking me with the outstanding things when I send whatsapp messages. I do not have a copy of the Natis paperwork, outstanding parts not fitted and some problems not attended to. I do not even have the spare key as they said they will sort it out for me. I am always after them and it is not fair.
Helpful (0)
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Anna M
1 reviews | Active since Jan 2020
16 Nov 2025, 09:04
Complaint on Hyundai poor services
I bought a second hand car, most of the things were to be done after the signing of the paperwork and I was verbally assured that it will be a quick fix. They did some of the things (service and fitment of some parts) which took 3 weeks as it had to go for some rework fixing (paint job). The salesman did not even bother responding to my whatsapp messages as I wanted feedback on what is happening even worse I had to go as far as writing emails for the car to be fixed faster (the manager had to intervene). I did not even enjoy my car for the first month as when it came the installment was due already, paid tracker the first month for a car i did not have with me. At this point the car is out, the salesman is blue ticking me with the outstanding things when I send whatsapp messages. I do not have a copy of the Natis paperwork, outstanding parts not fitted and some problems not attended to. I do not even have the spare key as they said they will sort it out for me. I am always after them and it is not fair.
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