HZ
Hyundai Zambezi
Unclaimed Business
HZ
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Review Distribution
1|2 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Hyundai Zambezi
Hyundai Zambezi has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Hyundai Zambezi across 17 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKJvV
Kyla Jansen van Vuuren
1 reviews | Active since Jan 2020
19 Jan 2026, 19:01
Hyundai Customer Service in the Service Department
We took our car into Hyundai Zambezi 5 months ago within our service plan to fix our reverse camera on our i20. 5 months later the issue is still not fixed after having to take the car in about 7 times without being offered a loan car for the inconvenience even after expressing our concerns and explaining that the situation is getting ridiculous. Hyundai Zambezi does no effort from their side in terms of customer service. We only get feedback on the progress if we call them and then the person on the line is annoyed with us for calling so much. There's no "sorry for the wait" or anything in that direction, it's just as if we are a major inconvenience for them. We were going to buy our next car from Hyundai as well but thanks to this experience, we will never drive a Hyundai again and will share this experience with anyone who asks. The sales service is great, but once they get you reeled in, that's where it stops. Wade and his team in the service department are extremely unprofessional and ***********. If this is the kind of people that Hyundai employ and approve of, this is easily the worst car brand in South Africa.
Helpful (0)
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Kyla Jansen van Vuuren
1 reviews | Active since Jan 2020
19 Jan 2026, 19:01
Hyundai Customer Service in the Service Department
We took our car into Hyundai Zambezi 5 months ago within our service plan to fix our reverse camera on our i20. 5 months later the issue is still not fixed after having to take the car in about 7 times without being offered a loan car for the inconvenience even after expressing our concerns and explaining that the situation is getting ridiculous. Hyundai Zambezi does no effort from their side in terms of customer service. We only get feedback on the progress if we call them and then the person on the line is annoyed with us for calling so much. There's no "sorry for the wait" or anything in that direction, it's just as if we are a major inconvenience for them. We were going to buy our next car from Hyundai as well but thanks to this experience, we will never drive a Hyundai again and will share this experience with anyone who asks. The sales service is great, but once they get you reeled in, that's where it stops. Wade and his team in the service department are extremely unprofessional and ***********. If this is the kind of people that Hyundai employ and approve of, this is easily the worst car brand in South Africa.
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Replies (0)P
Penelope
1 reviews | Active since Jan 2020
15 Nov 2025, 09:56
Hyundai Zambezi managers are rude and disrespectful towards me
Hyundai Zambezi managers are rude and disrespectful towards me. They refuse to assist me with fixing my car. The rear cameras are malfunctioning and they careless about the inconvenience they are causing me. After several attempts to get them to help they could careless.
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Penelope
1 reviews | Active since Jan 2020
15 Nov 2025, 09:56
Hyundai Zambezi managers are rude and disrespectful towards me
Hyundai Zambezi managers are rude and disrespectful towards me. They refuse to assist me with fixing my car. The rear cameras are malfunctioning and they careless about the inconvenience they are causing me. After several attempts to get them to help they could careless.
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Replies (0)KM
Katlego M
1 reviews | Active since Jan 2020
10 Dec 2024, 05:45
Bad Customer service From Hyundai Zambezi Branch
I purchased a car last Friday 06/12/2024. Unfortunately, I am not satisfied with the AMT transmission on the vehicle. I also have concerns about the fact that I was not given the opportunity to test drive the car before making the purchase. When I first took the car, I immediately expressed my dissatisfaction to sales person called Favour, asking if it would be possible to switch to a manual transmission. She informed me that she could not assist with this request and advised that I speak with her manager. On Saturday, I visited the branch hoping for a resolution. However, when the manager approached me, I was met with a rude response, and I was told that nothing could be done and I would have to accept the car as it is. the manager was using F** word when addressing me . below is the response i got from the dealership with no sense of remorse Good afternoon Katlego Trust this mail finds you well . Unfortunately, we wont be able to cancel this deal . Please do keep in mind that we had to purchase this vehicle to retail to yourself . Kind regards, Dirk Lourens Used Car Sales Manager Hyundai Zambezi 1081 Zambezi Dr,Montana,Gauteng,
Helpful (0)
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Katlego M
1 reviews | Active since Jan 2020
10 Dec 2024, 05:45
Bad Customer service From Hyundai Zambezi Branch
I purchased a car last Friday 06/12/2024. Unfortunately, I am not satisfied with the AMT transmission on the vehicle. I also have concerns about the fact that I was not given the opportunity to test drive the car before making the purchase. When I first took the car, I immediately expressed my dissatisfaction to sales person called Favour, asking if it would be possible to switch to a manual transmission. She informed me that she could not assist with this request and advised that I speak with her manager. On Saturday, I visited the branch hoping for a resolution. However, when the manager approached me, I was met with a rude response, and I was told that nothing could be done and I would have to accept the car as it is. the manager was using F** word when addressing me . below is the response i got from the dealership with no sense of remorse Good afternoon Katlego Trust this mail finds you well . Unfortunately, we wont be able to cancel this deal . Please do keep in mind that we had to purchase this vehicle to retail to yourself . Kind regards, Dirk Lourens Used Car Sales Manager Hyundai Zambezi 1081 Zambezi Dr,Montana,Gauteng,
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Replies (0)gH
gerhard H
1 reviews | Active since Jan 2020
22 Dec 2023, 14:45
EXCELLENT CUSTOMER SERVICE
Excellent and professional service from Hyundai Zambezi, Pretoria. The customer service and assistance is superb 1st class. A special word of thanks to Chris, Gerhard and Marius... you guys take it to the next level!
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gerhard H
1 reviews | Active since Jan 2020
22 Dec 2023, 14:45
EXCELLENT CUSTOMER SERVICE
Excellent and professional service from Hyundai Zambezi, Pretoria. The customer service and assistance is superb 1st class. A special word of thanks to Chris, Gerhard and Marius... you guys take it to the next level!
0
Replies (0)kV
karin V
1 reviews | Active since Jan 2020
25 Aug 2023, 10:49
Poor after sales service on faults reported
After Sales Service : Faulty Boot - Window handle replacement 29/07/2023 - Purchased a 2nd Hand Vehicle Cash - R125000.00 02/08/2023 - Took delivery of the vehicle Hardly any Admin went into this deal - it was straight forward - all paperwork was done with the Admin lady on 29/07/2023 Upon purchasing the vehicle 29/07/2023 I told the Sales Rep Brian that when I take delivery of said vehicle everything must be 100% as I am not coming back due to the distance - I stay over an hours drive from Zambezi - East Rand. Took delivery of vehicle 02/08/2023 - was told Window handle on order - will deliver it to me upon receipt. Boot Fault reported 03/08/2023 - was told by sales rep that he will check with technicians and previous owner - no further reply 16/08/2023 - I did a follow up - was told that the window handle arrived and I must book in the vehicle for technicians to check the boot and fit handle I said that they could collect the vehicle from me or alternatively arrange for it to be done at a dealer in Rhodesfield/Boksburg. I was told by Sales Rep Mr Riaan Marx (Used Car Manager) will communicate with me - today is the 25/08/2023 haven't had any feedback/telephone call/communication further. Had to take leave to take delivery of the vehicle on 02/08/2023 - due to it being dealer out of our range. PS - In all this I registered/Licensed the vehicle myself as arranged with Dealer, thought it was a good gesture as I reside in the East Rand then they don't have to send a driver all the way from Zambezi to Benoni to do said - Dealer charged me on my Invoice for R1450.00 Licensing/Registration of which it only cost R315.00 - only R315.00 was refunded, Please Clarify as to the balance of the amount?????? was told to take it further with the Ombuds man
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karin V
1 reviews | Active since Jan 2020
25 Aug 2023, 10:49
Poor after sales service on faults reported
After Sales Service : Faulty Boot - Window handle replacement 29/07/2023 - Purchased a 2nd Hand Vehicle Cash - R125000.00 02/08/2023 - Took delivery of the vehicle Hardly any Admin went into this deal - it was straight forward - all paperwork was done with the Admin lady on 29/07/2023 Upon purchasing the vehicle 29/07/2023 I told the Sales Rep Brian that when I take delivery of said vehicle everything must be 100% as I am not coming back due to the distance - I stay over an hours drive from Zambezi - East Rand. Took delivery of vehicle 02/08/2023 - was told Window handle on order - will deliver it to me upon receipt. Boot Fault reported 03/08/2023 - was told by sales rep that he will check with technicians and previous owner - no further reply 16/08/2023 - I did a follow up - was told that the window handle arrived and I must book in the vehicle for technicians to check the boot and fit handle I said that they could collect the vehicle from me or alternatively arrange for it to be done at a dealer in Rhodesfield/Boksburg. I was told by Sales Rep Mr Riaan Marx (Used Car Manager) will communicate with me - today is the 25/08/2023 haven't had any feedback/telephone call/communication further. Had to take leave to take delivery of the vehicle on 02/08/2023 - due to it being dealer out of our range. PS - In all this I registered/Licensed the vehicle myself as arranged with Dealer, thought it was a good gesture as I reside in the East Rand then they don't have to send a driver all the way from Zambezi to Benoni to do said - Dealer charged me on my Invoice for R1450.00 Licensing/Registration of which it only cost R315.00 - only R315.00 was refunded, Please Clarify as to the balance of the amount?????? was told to take it further with the Ombuds man
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Replies (0)EA
Edna A
1 reviews | Active since Jan 2020
1 Apr 2023, 09:15
3 x bad service from Hyundai Zambezi
Pathetic service. In 2019 traded my Hyundai Sonata 2.2 liter for a new Hyundai Creta. Took it for a test drive and the car could not "perform". The Salesman told me it is because it is still new and will perform better after a month which never happened. After 3 years of utter frustrations I traded it in for a 2nd hand Hyundai IX35. The sales lady on the day of collection, did not give me the aerial of the car and i had to ask for a paper numberplate. I had to go back to collect the aerial and I was told that she is going on leave and will drop off the plates at my house as she will travel past my house but I was told later that she forgot. She gave me a spare paper number plate and said that I can write the details myself when the date on the paper expired. A month later I eventually got the number plates. The IX35 stopped dead on the highway after driving it every day for almost 2 months and it was towed in to Hyundai Zambezi. I was told that the fuel injectors did not work and that the injectors must he overhauled. Hyundai Zambezi said they can't help me with a loan car. After being retrenched due to covid, I found a job after 34 months at home and now I don't have a car to go to work. I was furious because I believe that the IX35 was faulty since I bought it. The branch Manager was not friendly at all and after telling him that I am going to get the car fixed and trade it in for another brand, he said to the sales lady to assist me with another car because the IX35 need to be fixed in order to use it as a trade in. I was told by the Workshop Manager that they will give me a quote to overhaul the fuel injectors but since 13 March 2023 did not receive a written quote. The Financial lady was very helpful in order to get me finance and also told me that the tank was filled with fuel and the price of the fuel was included in the purchase price. I was in the financial ladies office when the sales lady told her to add R10 000. According to me the sales price was "loaded" in order to get extra money to repair the IX35. I received a call to say that I must collect my new car the 16th of March and cried my eyes out because I am "forced" to accept a new car which I don't like at all just because I did not have money to have the fuel injectors overhauled. I called the company in Pretoria North today 1 April to whom they said they are going to send the fuel injectors and was informed that neither the fuel injectors was send to them nor a quotation was requested from Hyundai Zambezi. It is 16 days since I fetched the car and is still waiting for the spare keys of the Atos as well as the paper with the car number plate details. Moral of the story, it is the 3rd time I got a bad service from Hyundai Zambezi and is surely the last time Hyundai will see me. After driving various Hyundai's for 24 years, I am going to trade the Atos in for a new brand. Don't buy the 2nd hand IX35 at Hyundai Zambezi, you might be the next person standing next to the road with fuel injectors problems. Shame on Hyundai Zambezi
Helpful (0)
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Edna A
1 reviews | Active since Jan 2020
1 Apr 2023, 09:15
3 x bad service from Hyundai Zambezi
Pathetic service. In 2019 traded my Hyundai Sonata 2.2 liter for a new Hyundai Creta. Took it for a test drive and the car could not "perform". The Salesman told me it is because it is still new and will perform better after a month which never happened. After 3 years of utter frustrations I traded it in for a 2nd hand Hyundai IX35. The sales lady on the day of collection, did not give me the aerial of the car and i had to ask for a paper numberplate. I had to go back to collect the aerial and I was told that she is going on leave and will drop off the plates at my house as she will travel past my house but I was told later that she forgot. She gave me a spare paper number plate and said that I can write the details myself when the date on the paper expired. A month later I eventually got the number plates. The IX35 stopped dead on the highway after driving it every day for almost 2 months and it was towed in to Hyundai Zambezi. I was told that the fuel injectors did not work and that the injectors must he overhauled. Hyundai Zambezi said they can't help me with a loan car. After being retrenched due to covid, I found a job after 34 months at home and now I don't have a car to go to work. I was furious because I believe that the IX35 was faulty since I bought it. The branch Manager was not friendly at all and after telling him that I am going to get the car fixed and trade it in for another brand, he said to the sales lady to assist me with another car because the IX35 need to be fixed in order to use it as a trade in. I was told by the Workshop Manager that they will give me a quote to overhaul the fuel injectors but since 13 March 2023 did not receive a written quote. The Financial lady was very helpful in order to get me finance and also told me that the tank was filled with fuel and the price of the fuel was included in the purchase price. I was in the financial ladies office when the sales lady told her to add R10 000. According to me the sales price was "loaded" in order to get extra money to repair the IX35. I received a call to say that I must collect my new car the 16th of March and cried my eyes out because I am "forced" to accept a new car which I don't like at all just because I did not have money to have the fuel injectors overhauled. I called the company in Pretoria North today 1 April to whom they said they are going to send the fuel injectors and was informed that neither the fuel injectors was send to them nor a quotation was requested from Hyundai Zambezi. It is 16 days since I fetched the car and is still waiting for the spare keys of the Atos as well as the paper with the car number plate details. Moral of the story, it is the 3rd time I got a bad service from Hyundai Zambezi and is surely the last time Hyundai will see me. After driving various Hyundai's for 24 years, I am going to trade the Atos in for a new brand. Don't buy the 2nd hand IX35 at Hyundai Zambezi, you might be the next person standing next to the road with fuel injectors problems. Shame on Hyundai Zambezi
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Replies (0)TM
Tryphosa M
1 reviews | Active since Jan 2020
15 Feb 2023, 15:24
Good service
I have a good experience with Hyundai Zambezi from 2019 till now they always deliver good service all thanks to their sales guy Patrick Mathye and a lady by the name of Tshepiso. Keep up the good work I will definitely come back to them if I need to purchase another's vehicle.
Helpful (0)
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Tryphosa M
1 reviews | Active since Jan 2020
15 Feb 2023, 15:24
Good service
I have a good experience with Hyundai Zambezi from 2019 till now they always deliver good service all thanks to their sales guy Patrick Mathye and a lady by the name of Tshepiso. Keep up the good work I will definitely come back to them if I need to purchase another's vehicle.
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Replies (0)MM