I-Spa
Claimed Business
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-34
Recommended: Unlikely
Review Distribution
3|4 Reviews
Jun '25 - May '26
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
Frequently Asked Questions About I-Spa
I-Spa has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked I-Spa across 43 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJD
Jack D
1 reviews | Active since Jan 2020
25 Oct 2025, 06:03
Customer reviews
I recently came across a review by Brenda S (Brenda van Staden) concerning her experience at I-Spa, and I must express my disagreement with her account! While it is essential to voice concerns, I believe that Brenda S (Brenda van Staden) may have jumped to conclusions before giving I-Spa a fair opportunity to address the matter. In the realm of customer service, communication is key. I encourage anyone facing an issue to reach out to the business directly whether through a polite phone call or, even better, in person. Friendly and constructive dialogue can often lead to positive resolutions that social media complaints may overlook. I-Spa has a reputation for valuing customer satisfaction, and I am confident that they would have been more than willing to assist Brenda B (Brenda van Staden) had she approached them first. Patience and a respectful inquiry can go a long way in fostering understanding and resolving complaints effectively. In conclusion, I urge future customers to engage directly with the business to give them a chance to make things right. A friendly approach could lead to a much more favorable outcome for everyone!
Helpful (0)
|Replies (0)JD
Jack D
1 reviews | Active since Jan 2020
25 Oct 2025, 06:03
Customer reviews
I recently came across a review by Brenda S (Brenda van Staden) concerning her experience at I-Spa, and I must express my disagreement with her account! While it is essential to voice concerns, I believe that Brenda S (Brenda van Staden) may have jumped to conclusions before giving I-Spa a fair opportunity to address the matter. In the realm of customer service, communication is key. I encourage anyone facing an issue to reach out to the business directly whether through a polite phone call or, even better, in person. Friendly and constructive dialogue can often lead to positive resolutions that social media complaints may overlook. I-Spa has a reputation for valuing customer satisfaction, and I am confident that they would have been more than willing to assist Brenda B (Brenda van Staden) had she approached them first. Patience and a respectful inquiry can go a long way in fostering understanding and resolving complaints effectively. In conclusion, I urge future customers to engage directly with the business to give them a chance to make things right. A friendly approach could lead to a much more favorable outcome for everyone!
0
Replies (0)BS
BS
Brenda S
1 reviews | Active since Jan 2020
16 Oct 2025, 14:38
POOR SERVICE
I am writing to express my disappointment with the manner in which my recent issue has been handled. I find it concerning that a business would treat its clients in such a way — sending an incorrect item and then making it so difficult to resolve the matter. I have been in communication with you since 19 September, and as of 16 October, I am still struggling to receive my refund. During this process, I was even pressured to accept store credit instead of being issued the refund I am rightfully owed. I was also informed that you would cover the carrier costs, yet I am still required to pay a 15% administration fee for the refund. However, the refund amount received does not reflect this agreed percentage. I was charged R2,315 for the item but only refunded R1,865,75 , meaning R449.25 more than the 15% administration fee was deducted. This discrepancy is unacceptable and raises serious concerns about transparency and fairness. This entire experience has been extremely frustrating and reflects very poorly on your company’s professionalism and customer service standards. Based on this experience, I unfortunately cannot recommend your services or business to others.
Helpful (0)
|Replies (0)BS
Brenda S
1 reviews | Active since Jan 2020
16 Oct 2025, 14:38
POOR SERVICE
I am writing to express my disappointment with the manner in which my recent issue has been handled. I find it concerning that a business would treat its clients in such a way — sending an incorrect item and then making it so difficult to resolve the matter. I have been in communication with you since 19 September, and as of 16 October, I am still struggling to receive my refund. During this process, I was even pressured to accept store credit instead of being issued the refund I am rightfully owed. I was also informed that you would cover the carrier costs, yet I am still required to pay a 15% administration fee for the refund. However, the refund amount received does not reflect this agreed percentage. I was charged R2,315 for the item but only refunded R1,865,75 , meaning R449.25 more than the 15% administration fee was deducted. This discrepancy is unacceptable and raises serious concerns about transparency and fairness. This entire experience has been extremely frustrating and reflects very poorly on your company’s professionalism and customer service standards. Based on this experience, I unfortunately cannot recommend your services or business to others.
0
Replies (0)NB
TT
mC
micaela C
1 reviews | Active since Jan 2020
27 Mar 2025, 10:00
the i spa ultra bond ash glue
i brought their lash glue ,its smell just like super glue and it bruns your eyes ,ive never seen glue this strong and its a struggle as a lash artist to get that glue of ,and it even takes your natuaral lashes off ,what tipe of glue is this
Helpful (0)
|Replies (0)mC
micaela C
1 reviews | Active since Jan 2020
27 Mar 2025, 10:00
the i spa ultra bond ash glue
i brought their lash glue ,its smell just like super glue and it bruns your eyes ,ive never seen glue this strong and its a struggle as a lash artist to get that glue of ,and it even takes your natuaral lashes off ,what tipe of glue is this
0
Replies (0)YB
Y B
1 reviews | Active since Jan 2020
10 Mar 2025, 18:31
Best customer service and quality products
I’ve been purchasing my lash supplies from i-Spar for a while now and I couldn’t be happier with their service. Their products are high-quality, making my work so much easier and ensuring great results every time. Even my customers are always impressed by the longevity. and the retention of the products . Plus, their delivery time is impressive, whether it’s the standard delivery option or the overnight delivery they’re very reliable. I recommend iSpar for your beauty supplies.
Helpful (0)
|Replies (0)YB
Y B
1 reviews | Active since Jan 2020
10 Mar 2025, 18:31
Best customer service and quality products
I’ve been purchasing my lash supplies from i-Spar for a while now and I couldn’t be happier with their service. Their products are high-quality, making my work so much easier and ensuring great results every time. Even my customers are always impressed by the longevity. and the retention of the products . Plus, their delivery time is impressive, whether it’s the standard delivery option or the overnight delivery they’re very reliable. I recommend iSpar for your beauty supplies.
0
Replies (0)RB
Ronel B
1 reviews | Active since Jan 2020
10 Mar 2025, 08:22
Multiple orders - Always impressed, Great service and products
❣️I've ordered from I-Spa several times now, and every experience has been fantastic! 🧑🏻🤝🧑🏽Their team is kind, helpful, and always provides quick responses. The products are top-notch and arrive on time, every time. The prices💸 are genuinely reasonable, especially for such high-quality goods, and the fast 🚚delivery is just a bonus. In a 🌐world where it’s hard to know who to trust, I-Spa has earned my complete confidence🤗. I especially love ordering consumables from them — the variety of colors 💙💚💛💜 is fantastic! If you're on the fence, I highly recommend them👌🏻. You won’t be disappointed — they truly deliver on their promises with honesty and integrity.
Helpful (0)
|Replies (0)RB
Ronel B
1 reviews | Active since Jan 2020
10 Mar 2025, 08:22
Multiple orders - Always impressed, Great service and products
❣️I've ordered from I-Spa several times now, and every experience has been fantastic! 🧑🏻🤝🧑🏽Their team is kind, helpful, and always provides quick responses. The products are top-notch and arrive on time, every time. The prices💸 are genuinely reasonable, especially for such high-quality goods, and the fast 🚚delivery is just a bonus. In a 🌐world where it’s hard to know who to trust, I-Spa has earned my complete confidence🤗. I especially love ordering consumables from them — the variety of colors 💙💚💛💜 is fantastic! If you're on the fence, I highly recommend them👌🏻. You won’t be disappointed — they truly deliver on their promises with honesty and integrity.
0
Replies (0)