I
Iburst
Unclaimed Business
I
Iburst
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEM
Eldreadge M
1 reviews | Active since Jan 2020
15 Oct 2019, 08:27
NOC
Can you please get a toll-free NOC
Helpful (0)
|Replies (0)EM
Eldreadge M
1 reviews | Active since Jan 2020
15 Oct 2019, 08:27
NOC
Can you please get a toll-free NOC
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
18 Sept 2018, 09:16
Iburst of confusion.
I had an account with them on a pay as you go basis in 2010. Its now 2018 and they want money from me. I tried calling but nothing. It seems as if they changed their name to Rain or Afrihost.
Helpful (0)
|Replies (0)JVDW
Jean Van Der Westhuizen
1 reviews | Active since Jan 2020
15 Mar 2018, 12:16
Iburst internet
Not sure what the problem is, but a while ago we were informed by Iburst now known as Rain that we will be taken over by Afrihost. Even since then we have had the poorest Intertnet in Kempton Park. Anybody else having the same problems?
Helpful (0)
|Replies (0)JVDW
Jean Van Der Westhuizen
1 reviews | Active since Jan 2020
15 Mar 2018, 12:16
Iburst internet
Not sure what the problem is, but a while ago we were informed by Iburst now known as Rain that we will be taken over by Afrihost. Even since then we have had the poorest Intertnet in Kempton Park. Anybody else having the same problems?
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
12 Jan 2018, 07:23
Silence from iBurst
I've been with iBurst since 2007 and when I received the notification of the LTE migration, I immediately opted for it. When the migration happened, I received my router and everything went well, until the next debit order. I took the 20gb package that goes for R300. The past few months iburst has debited my account with R600, which is the subscription cost of my old package. I've been trying to contact iBurst for months now (since September). When I phone, the call drops after holding for at least 15 minutes and I've sent about 24 emails and still no response. iBurst is stealing my money and I want some kind of feedback. Another problem is that since the beginning of December, I haven't been able to receive any emails. iBurst informed their customers that all emails will be moved to a new company. I filled in all the forms and received confirmation and eventually got it all working for a month or 2. Then at the beginning of December, no emails can come through at all. I tried once again contacting iBurst as well as 24/7 online in order find out what the issue is. No response from either companies, phone calls drop and no one responds to emails. I am going to reverse the debit orders and then report iBurst as well as 24/7 online. I searched on Google and it seems there are a lot of people who have the same problems, especially with the emails and they also don't receive feedback.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
12 Jan 2018, 07:23
Silence from iBurst
I've been with iBurst since 2007 and when I received the notification of the LTE migration, I immediately opted for it. When the migration happened, I received my router and everything went well, until the next debit order. I took the 20gb package that goes for R300. The past few months iburst has debited my account with R600, which is the subscription cost of my old package. I've been trying to contact iBurst for months now (since September). When I phone, the call drops after holding for at least 15 minutes and I've sent about 24 emails and still no response. iBurst is stealing my money and I want some kind of feedback. Another problem is that since the beginning of December, I haven't been able to receive any emails. iBurst informed their customers that all emails will be moved to a new company. I filled in all the forms and received confirmation and eventually got it all working for a month or 2. Then at the beginning of December, no emails can come through at all. I tried once again contacting iBurst as well as 24/7 online in order find out what the issue is. No response from either companies, phone calls drop and no one responds to emails. I am going to reverse the debit orders and then report iBurst as well as 24/7 online. I searched on Google and it seems there are a lot of people who have the same problems, especially with the emails and they also don't receive feedback.
0
Replies (0)MC
Morne C
1 reviews | Active since Jan 2020
2 Oct 2017, 13:00
DEBITORDER AFTER CONTRACT CANCLLED
After I Burst cancelled their service agreement, they still put debit orders through my account. I have put a stop order against them but they change the amount every month. They don't answer their phones or respond to emails. This is fraud against 1000's of ex customers that they let down.
Helpful (0)
|Replies (0)MC
Morne C
1 reviews | Active since Jan 2020
2 Oct 2017, 13:00
DEBITORDER AFTER CONTRACT CANCLLED
After I Burst cancelled their service agreement, they still put debit orders through my account. I have put a stop order against them but they change the amount every month. They don't answer their phones or respond to emails. This is fraud against 1000's of ex customers that they let down.
0
Replies (0)MC
Morne C
1 reviews | Active since Jan 2020
2 Oct 2017, 12:59
DEBITORDER AFTER CONTRACT CANCLLED
After I Burst cancelled their service agreement, they still put debit orders through my account. I have put a stop order against them but they change the amount every month. They don't answer their phones or respond to emails. This is fraud against 1000's of ex customers that they let down.
Helpful (0)
|Replies (0)MC
Morne C
1 reviews | Active since Jan 2020
2 Oct 2017, 12:59
DEBITORDER AFTER CONTRACT CANCLLED
After I Burst cancelled their service agreement, they still put debit orders through my account. I have put a stop order against them but they change the amount every month. They don't answer their phones or respond to emails. This is fraud against 1000's of ex customers that they let down.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
14 Sept 2017, 06:30
Ongoing iBurst Connectivity Problems
Have you ever experienced such BAD connectivity with iBurst? The ISP support is non-existent to say the least... One cannot work on selective e-mails sending and receiving, as it is a poor reflection on the business one runs. Could FINALLY someone accepts accountability and rectify the endless server, connectivity, fibre issues.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
14 Sept 2017, 06:30
Ongoing iBurst Connectivity Problems
Have you ever experienced such BAD connectivity with iBurst? The ISP support is non-existent to say the least... One cannot work on selective e-mails sending and receiving, as it is a poor reflection on the business one runs. Could FINALLY someone accepts accountability and rectify the endless server, connectivity, fibre issues.
0
Replies (0)SW
Sanet W
1 reviews | Active since Jan 2020
23 Aug 2017, 09:41
Ridiculous Customer Service
At first we had a service contract with IBurst - Either you get through to the telephones lines and no one answers or your call get dropped. Their internet service is pathetic, and customer service even more so. Then they where taken over by another company called Broadlink without even being notified of owner change and you also wait for longer than 2 weeks for a reply on your email. I don't know where these people learned about customer service but it is just ridiculous.
Helpful (0)
|Replies (0)SW
Sanet W
1 reviews | Active since Jan 2020
23 Aug 2017, 09:41
Ridiculous Customer Service
At first we had a service contract with IBurst - Either you get through to the telephones lines and no one answers or your call get dropped. Their internet service is pathetic, and customer service even more so. Then they where taken over by another company called Broadlink without even being notified of owner change and you also wait for longer than 2 weeks for a reply on your email. I don't know where these people learned about customer service but it is just ridiculous.
0
Replies (0)