Bad experience

Dear hello Peter

I currently reside in Pietermaritzburg and In 2022 I joined the funeral policy for my Siblings at Icare funeral services 09/06/2022, I joined this entity while I was unemployed but I was paying and my payments are done via EFT from Absa bank so I decided to leave my receipt book for convenience and because the lady who was assisting me was very trustworthy and she would take pictures of my receipt to send me, unfortunately she left the job and she notified me about it , I did that until I decided to go there because I was asking about my slips no one could send so I went there to check , nothing was suspicious at a time up until very recent of which was is my reason why I decided to send this email, on the second of June I made a payment for 2 payments of which was for May and June 2025 because I had missed May payment, usually they respond to me when they receive a proof of payment so this time they did not and I made a follow up on the 3rd of June that follow up was followed by a call from Icare assistant telling me how behind I was and this shocked me in such a way that I decided to make an appointment with someone she referred as her Senior and of which I believe is the owner or CEO of this entity , we had a meeting on the 4th of June, when she opened receipt book she told me that she knows how behind my payments were and of which is absurd because ever since I joined this insurance company this is how I pay if the month ends on the 31 month it’s where I make payments because it’s my payday , remember I joined on the 9th , so basically I should pay between the 1st to 7th of every month but I don’t wait for that I pay month end, but according to her I’m late, I was once late in 2022and I made a payment and forgot to send a screen shot for proof of payment but I eventually sent , acknowledge and apologised , so that raised some eyebrows for me and told her that I have never paid late instead I miss a payment and if I do I come back and do a double pay month end I hardly ever pay in a new month and regardless I have never paid after the 7th, I asked to take my receipt book with me to go through it because I was not happy with irregularities and her accusations of me paying late and lying that I’m behind , so I corrected her , me correcting her led to a fight and sent me unpleasant message via WhatsApp threatening me , I passed via the Bank to make full proof of payment , so when I got home I sent her a message to part ways with her because I don’t trust her anymore the way she is conducting her business and the way she treated me with her assistant, this tells that if I was claiming I was not going to be paid I’m not happy , so. After that she decided to block me , I’m confused as for what because we didn’t finish to conclude the conversation, I sent her my proof of payments, how can I do business with someone who blocks her clients, I have unpleasant messages from her , I can’t be bul**** for my money and I believe that she should be investigated because I think she does these shenanigans and gets away with it , she takes advantage of vulnerable people and claim that the underwriter refused to pay , which is ***** she is a bully and unprofessional, I sent a complaint she has not responded , I want my full refund and I’m glad because I have proof of payment, I want this resolved ASAP I need to join another professional and credible company , they are forcing me to make an appointment with her again and I’m confused as for what now , I work 6 days a week I don’t have time , I can show what Irregularities I discovered, I have sent numerous emails with no response, How can I do business with someone who behaves like this , so unprofessional

The business is now situated down town at 48, Retief street in Pietermaritzburg and it was located at Parklane

Kindly Regards Sindi