I
ICASA
Unclaimed Business
I
ICASA
Unclaimed Business
10 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, ICASA receives overwhelmingly negative feedback from consumers seeking regulatory assistance. Customers consistently report that complaints go unacknowledged, with no responses or follow-ups provided. The consumer portal is described as outdated and dysfunctional, with broken password reset links and frequent errors. Many reviewers feel abandoned when disputes with telecoms providers like Telkom are redirected or ignored. Complaints about double billing and debt collection remain unresolved, leaving customers feeling unprotected. Only one reviewer praised ICASA for advocating on behalf of cellphone customers.
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.4|10 Reviews
May '25 - Apr '26
5(11.1%)
4(0%)
3(0%)
2(0%)
1(88.9%)
5(11.1%)
4(0%)
3(0%)
2(0%)
1(88.9%)
Frequently Asked Questions About ICASA
Based on recent customer reviews, ICASA receives overwhelmingly negative feedback from consumers seeking regulatory assistance. Customers consistently report that complaints go unacknowledged, with no responses or follow-ups provided. The consumer portal is described as outdated and dysfunctional, with broken password reset links and frequent errors. Many reviewers feel abandoned when disputes with telecoms providers like Telkom are redirected or ignored. Complaints about double billing and debt collection remain unresolved, leaving customers feeling unprotected. Only one reviewer praised ICASA for advocating on behalf of cellphone customers.
ICASA has a TrustIndex of 0 out of 10 on Hellopeter, based on 10 reviews in the last 12 months. Hellopeter has tracked ICASA across 194 total reviews. How is the TrustIndex calculated? →
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceT
CJ
Charles J
1 reviews | Active since Jan 2020
6 Jan 2026, 12:47
Inability to log a complaint on ICASA website.
I have tried several times now to log into the ICASA website to log a complaint. They do not accept the password I created at registration and when I try to change it, they send me the following. Note that they don't actually show me my password or give me the link to change it. When a customer has to complain about the ombudsman, where shall we go in this country. Your ICASA Consumer Portal Password is: Please change your password when you log in to ensure that your password remains secure. You can Login to the ICASA Consumer Portal with the following link:
Helpful (0)
|Replies (0)CJ
Charles J
1 reviews | Active since Jan 2020
6 Jan 2026, 12:47
Inability to log a complaint on ICASA website.
I have tried several times now to log into the ICASA website to log a complaint. They do not accept the password I created at registration and when I try to change it, they send me the following. Note that they don't actually show me my password or give me the link to change it. When a customer has to complain about the ombudsman, where shall we go in this country. Your ICASA Consumer Portal Password is: Please change your password when you log in to ensure that your password remains secure. You can Login to the ICASA Consumer Portal with the following link:
0
Replies (0)EP
Eunice P
1 reviews | Active since Jan 2020
1 Nov 2025, 19:31
Urgent Dispute of Telkom Account Charges – Request for Immediate Review and Resolution
I wrote a formal request to ICSA to request intervention regarding Telkom for claiming that I owe R907.96 which I did agree with because on 30 July 2025 at 16:14, I received a call from a Telkom Rewardsco agent at +27 31 825 0802, who informed me that I was eligible for a cellphone upgrade. However, due to stock unavailability, she offered me a new contract consisting of airtime and data for R139.00 per month. During the call, I explicitly asked her multiple times to confirm that this new contract would not overlap with my existing one, as I cannot afford to pay for two contracts simultaneously. She assured me that: - The final payment for my old contract would be 31 July 2025. - The new contract would begin debiting my account on 30 August 2025. However, I did not receive any help fro ICASA. Additionally, I have received multiple SMS messages from NuDebt stating that I am in contravention of the Electronics Communications Act 36 of 2005 due to a R558.00 default linked to Telkom account 502271241, which later became R907.96. The messages demanded payment within 24 hours to Telkom via ABSA into NuDebt account 4074002397, with reference 502271241 Tel 0104923448. Both ICASA, Telkom, Telkom Rewardsco & NuDebt don't respond to Hellopeter reviews. I respectfully request that an investigation be conducted and call recording be listened to resolve this matter urgently and the R907.96 be refunded to my bank account please.
Helpful (0)
|Replies (0)EP
Eunice P
1 reviews | Active since Jan 2020
1 Nov 2025, 19:31
Urgent Dispute of Telkom Account Charges – Request for Immediate Review and Resolution
I wrote a formal request to ICSA to request intervention regarding Telkom for claiming that I owe R907.96 which I did agree with because on 30 July 2025 at 16:14, I received a call from a Telkom Rewardsco agent at +27 31 825 0802, who informed me that I was eligible for a cellphone upgrade. However, due to stock unavailability, she offered me a new contract consisting of airtime and data for R139.00 per month. During the call, I explicitly asked her multiple times to confirm that this new contract would not overlap with my existing one, as I cannot afford to pay for two contracts simultaneously. She assured me that: - The final payment for my old contract would be 31 July 2025. - The new contract would begin debiting my account on 30 August 2025. However, I did not receive any help fro ICASA. Additionally, I have received multiple SMS messages from NuDebt stating that I am in contravention of the Electronics Communications Act 36 of 2005 due to a R558.00 default linked to Telkom account 502271241, which later became R907.96. The messages demanded payment within 24 hours to Telkom via ABSA into NuDebt account 4074002397, with reference 502271241 Tel 0104923448. Both ICASA, Telkom, Telkom Rewardsco & NuDebt don't respond to Hellopeter reviews. I respectfully request that an investigation be conducted and call recording be listened to resolve this matter urgently and the R907.96 be refunded to my bank account please.
0
Replies (0)EP
Eunice P
1 reviews | Active since Jan 2020
20 Oct 2025, 02:34
I did not receive even acknowledgement of a complaint I logged against Telkom double billing and turnishing my credit record after *********ly offering a cellphone upgrade while the other was still running.
I did not receive even acknowledgement of a complaint I logged against Telkom double billing and turnishing my credit record after *********ly offering a cellphone upgrade while the other was still running. How do you expect me to rate you? Do you care about reviews?
Helpful (0)
|Replies (0)EP
Eunice P
1 reviews | Active since Jan 2020
20 Oct 2025, 02:34
I did not receive even acknowledgement of a complaint I logged against Telkom double billing and turnishing my credit record after *********ly offering a cellphone upgrade while the other was still running.
I did not receive even acknowledgement of a complaint I logged against Telkom double billing and turnishing my credit record after *********ly offering a cellphone upgrade while the other was still running. How do you expect me to rate you? Do you care about reviews?
0
Replies (0)EP
Eunice P
1 reviews | Active since Jan 2020
8 Oct 2025, 04:01
Urgent Dispute of Telkom Charges. Request for review and resolution
I am writing to dispute Telkom claiming that I owe them R907.96. Why is that so when I agreed to a cellphone contract for R139 on 30 July 2025 from Telkom Rewardsco agent who assured me that the old contract's debit order for R419 was ending on 31 July 2025 and this contract will only start debiting my account on 30 August 2025. So there will not be overlap. I would appreciate if ICASA could resolve this and update Telkom and NuDebt to clear my name please. I have logged my complain to ICASA's website form and have not eve received acknowledgement.
Helpful (0)
|Replies (0)EP
Eunice P
1 reviews | Active since Jan 2020
8 Oct 2025, 04:01
Urgent Dispute of Telkom Charges. Request for review and resolution
I am writing to dispute Telkom claiming that I owe them R907.96. Why is that so when I agreed to a cellphone contract for R139 on 30 July 2025 from Telkom Rewardsco agent who assured me that the old contract's debit order for R419 was ending on 31 July 2025 and this contract will only start debiting my account on 30 August 2025. So there will not be overlap. I would appreciate if ICASA could resolve this and update Telkom and NuDebt to clear my name please. I have logged my complain to ICASA's website form and have not eve received acknowledgement.
0
Replies (0)EP
Eunice P
1 reviews | Active since Jan 2020
27 Sept 2025, 20:08
Request for assistance regarding the smses I received from NuDebt saying I am "in contravention of Electronics Communications Act 36 of 2005, due to R558.00 default with Telkom 502271241 Tel 0104923448? + 7 Business Days Notice to pay R558.00 to Telkom a
I am writing to request assistance regarding the smses I received from NuDebt saying I am "in contravention of Electronics Communications Act 36 of 2005, due to R558.00 default with Telkom 502271241 Tel 0104923448? + 7 Business Days Notice to pay R558.00 to Telkom acc @ABSA into NuDebt Acc 4074002397 REF:502271241 Tel 0104923448 Please listen to the recording for 29 July 2025 where I was sold a Cellphone Contract because the one I had was ending on 31 July 2025. Please explain to me why must I pay R558.00 when I agreed on a R150 contract? I called 0104923448 twice and as soon as I identified myself, my calls were dropped. I trust that ICASA will investigate this matter promptly and ensure that any errors are rectified without delay.
Helpful (0)
|Replies (0)EP
Eunice P
1 reviews | Active since Jan 2020
27 Sept 2025, 20:08
Request for assistance regarding the smses I received from NuDebt saying I am "in contravention of Electronics Communications Act 36 of 2005, due to R558.00 default with Telkom 502271241 Tel 0104923448? + 7 Business Days Notice to pay R558.00 to Telkom a
I am writing to request assistance regarding the smses I received from NuDebt saying I am "in contravention of Electronics Communications Act 36 of 2005, due to R558.00 default with Telkom 502271241 Tel 0104923448? + 7 Business Days Notice to pay R558.00 to Telkom acc @ABSA into NuDebt Acc 4074002397 REF:502271241 Tel 0104923448 Please listen to the recording for 29 July 2025 where I was sold a Cellphone Contract because the one I had was ending on 31 July 2025. Please explain to me why must I pay R558.00 when I agreed on a R150 contract? I called 0104923448 twice and as soon as I identified myself, my calls were dropped. I trust that ICASA will investigate this matter promptly and ensure that any errors are rectified without delay.
0
Replies (0)PG
Pearlene G
1 reviews | Active since Jan 2020
25 Jun 2025, 08:30
ICASA says they cant help me imagine
Dear Pearlene Rouxell Gordon We have received the communication regarding a complaint addressed to ICASA for mediation. Your Complaint has been registered and the ICASA Complaint Reference is: GAU002871/25 . Your complaint is beyond our jurisdiction and you are advised to contact National Consumer Commission and their contact details are as follows: Im horrified, even ICASA turned me down ? So who do I turn to.for assistance, this is a horrible nightmare than I have been living for the past couple months
Helpful (0)
|Replies (0)PG
Pearlene G
1 reviews | Active since Jan 2020
25 Jun 2025, 08:30
ICASA says they cant help me imagine
Dear Pearlene Rouxell Gordon We have received the communication regarding a complaint addressed to ICASA for mediation. Your Complaint has been registered and the ICASA Complaint Reference is: GAU002871/25 . Your complaint is beyond our jurisdiction and you are advised to contact National Consumer Commission and their contact details are as follows: Im horrified, even ICASA turned me down ? So who do I turn to.for assistance, this is a horrible nightmare than I have been living for the past couple months
0
Replies (0)DM