RRECKLESS AND DANGEROUS DRIVERS, AND NO RESPONSIBILITY OR ACKNOWLEDGEMENT FROM THEIR SIDE. DO NOT RECOMMEND

I was nearly crashed into by one of their Quantums with a trailer attached it. This happened on 14 February 2024 and I had my elderly grandmother in the car with me. The driver did not bother to stop and check if everything is ok and just carried on on his merry way. I decided to record the vehicle (trailer's license plate and vehicle branding) just after it had happened and chose to go the courtesy route which was to inform Ilios directly about what happened. I sent the following email to them on 15 February 2024 in the hopes that I would not have to go public with this information and that they would act accordingly and appropriately, but alas:

"Good day, I trust my message finds you well. I would like to bring to your attention, or at least to the relevant party within Ilios travel, that one of your vehicles that was on the road yesterday at 16:00 was incredibly reckless, and had almost crashed into me from the right side. I was travelling on Berkley Road, towards Thornton and coming over the bridge. The Ilios branded Quantum, with a trailer attached (CY 305-097), was in the right lane and there was most certainly not enough space for the vehicle itself, let alone a trailer attached to it, to come over WITHOUT INDICATING FIRST. Thankfully, there were no other vehicles behind me because I had to dead break to allow your reckless driver to squeeze in. I had my elderly grandmother in the car with me, and she is shaken up to say the least. All this, and the driver just carries on his/her merry way. I am deeply concerned by the drivers that Ilios places on the roads, and if this is the way they are driving, I would certainly not recommend Ilios to ANYONE. Not only did the driver place his own life, and the lives of any possible passengers that he/she may have had with them at risk, but I had my grandmother with me in the car at the time of the incident. Not to mention any other pedestrians who were walking on the side walk who might have been affected by a crash, should it have happened. This all happening just a week after the same exact thing happened to me from the LHS, where there is now a ******** case against the other party that was involved. So I hope you can understand my frustrations and hypervigilance when it comes to reckless and careless drivers like this. Now, I am bringing this incident to your attention for you to deal with internally and I trust that you will deal with it accordingly. Not only for the safety of your drivers and clients, but for the safety of other road users and the longevity of your business. Kind regards,"

To which I only received a response from their sales department. Rightfully so as I submitted the email via their online message feature, but not a peep or acknowledgement from their operations team or whoever is responsible for their terrible drivers, EVEN AFTER THE SALES DEPARTMENT INFORMED ME THAT IT WOULD BE FORWARDED ON FOR ACTION. I followed up again this morning and no response received. I'm not looking for an apology, or a free trip, or whatever they can offer. I want Ilios to acknowledge that they've got terrible drivers, to remove these drivers from the road and act in the best interest of its clients and potential clients by not placing these individuals in vehicles being driven by reckless people.

ABSOLUTELY TERRIBLE BUSINESS, NOT INTERESTED IN THE SLIGHTEST TO MAINTAIN THE BUSINESS'S LONGEVITY AND/OR GOOD NAME.