IC
Imperial Cleaning
Unclaimed Business
IC
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Imperial Cleaning
Imperial Cleaning has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Imperial Cleaning across 14 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
29 Jan 2026, 07:47
Be careful before booking this company
This company cleaned my apartment and were the last people on the premises before a valuable and hard-to-replace water meter went missing. Instead of taking responsibility or properly investigating the matter, the company dismissed the issue as “he said, she said” and offered no resolution or accountability. I find this extremely concerning, especially when clients are trusting cleaners with access to their homes. I would think very carefully before using this company.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
29 Jan 2026, 07:47
Be careful before booking this company
This company cleaned my apartment and were the last people on the premises before a valuable and hard-to-replace water meter went missing. Instead of taking responsibility or properly investigating the matter, the company dismissed the issue as “he said, she said” and offered no resolution or accountability. I find this extremely concerning, especially when clients are trusting cleaners with access to their homes. I would think very carefully before using this company.
0
Replies (0)TS
Threslin S
1 reviews | Active since Jan 2020
22 Aug 2024, 19:00
Terrible Quality | Save Your Money Don’t Use Them
If I could give zero stars I would. They charged R760 per day for a deep clean which includes everything. Two ladies will clean your place. I gave them 3 chances when I got home today to check this is what I found: - they don’t clean underneath the furniture - they wipe the windows down but don’t clean the frames - they don’t clean behind the toilet pot you can still see dirt - they haven’t wiped down the kitchen counter properly there’s still a toothpaste stain from a week ago and I left it intentionally to see how they clean - they don’t mop the floors properly cause these floors don’t look or feel clean - they don’t always polish surfaces - the one will have a conversation while the other one is ironing instead of cleaning elsewhere - soap **** wasn’t removed from the shower glass - mirror built in cupboards were not wiped down at the top - floors weren’t even washed!!! - they push items under furniture that they don’t know where to put - they don’t pack away certain items I wish I could get a refund. Worst cleaning experience ever.
Helpful (0)
|Replies (0)TS
Threslin S
1 reviews | Active since Jan 2020
22 Aug 2024, 19:00
Terrible Quality | Save Your Money Don’t Use Them
If I could give zero stars I would. They charged R760 per day for a deep clean which includes everything. Two ladies will clean your place. I gave them 3 chances when I got home today to check this is what I found: - they don’t clean underneath the furniture - they wipe the windows down but don’t clean the frames - they don’t clean behind the toilet pot you can still see dirt - they haven’t wiped down the kitchen counter properly there’s still a toothpaste stain from a week ago and I left it intentionally to see how they clean - they don’t mop the floors properly cause these floors don’t look or feel clean - they don’t always polish surfaces - the one will have a conversation while the other one is ironing instead of cleaning elsewhere - soap **** wasn’t removed from the shower glass - mirror built in cupboards were not wiped down at the top - floors weren’t even washed!!! - they push items under furniture that they don’t know where to put - they don’t pack away certain items I wish I could get a refund. Worst cleaning experience ever.
0
Replies (0)MMCS
Ms Maria Consiglia Sebastiano
1 reviews | Active since Jan 2020
14 May 2024, 12:07
info@imperialcleaning.co.za
The technician Sam Moyo did an excellent job of removing mould from ceiling of bathroom. He was efficient and professional
Helpful (0)
|Replies (0)MMCS
Ms Maria Consiglia Sebastiano
1 reviews | Active since Jan 2020
14 May 2024, 12:07
info@imperialcleaning.co.za
The technician Sam Moyo did an excellent job of removing mould from ceiling of bathroom. He was efficient and professional
0
Replies (0)SK
Steven K
1 reviews | Active since Jan 2020
1 Apr 2023, 14:26
Rip-off!
Complete rip-off. Was charged R1,000 to a clean a small shower and toilet, and all they managed was the shower. The toilet had scale build-up which required the proper equipment and products to clean - which you think a cleaning company would have - but all they did was try with a brush and some normal cleaning agents. After 45min they gave up and said there's nothing they could do. Billed me R1,000 and left. I complained about it and was told there isn't anything they could since the scale can't be removed. So I bought some descaler off Takealot and poured it in the toilet. Within an hour or two all the scale was removed - didn't even have to brush it off. I showed the pictures to them of the clean toilet and they stopped responding and have ignored me since. Absolute waste of money and completely unprofessional. Stay away!
Helpful (0)
|Replies (0)SK
Steven K
1 reviews | Active since Jan 2020
1 Apr 2023, 14:26
Rip-off!
Complete rip-off. Was charged R1,000 to a clean a small shower and toilet, and all they managed was the shower. The toilet had scale build-up which required the proper equipment and products to clean - which you think a cleaning company would have - but all they did was try with a brush and some normal cleaning agents. After 45min they gave up and said there's nothing they could do. Billed me R1,000 and left. I complained about it and was told there isn't anything they could since the scale can't be removed. So I bought some descaler off Takealot and poured it in the toilet. Within an hour or two all the scale was removed - didn't even have to brush it off. I showed the pictures to them of the clean toilet and they stopped responding and have ignored me since. Absolute waste of money and completely unprofessional. Stay away!
0
Replies (0)PN
Peter N
1 reviews | Active since Jan 2020
26 Nov 2021, 04:36
Clueless and false advertising
They claim to be able to clean up to 4 stories. Man I asked for 3 stories and they said they don't do that high. Really, have you checked your website where you so confidently praise yourselves that you can? Wake up
Helpful (0)
|Replies (0)PN
Peter N
1 reviews | Active since Jan 2020
26 Nov 2021, 04:36
Clueless and false advertising
They claim to be able to clean up to 4 stories. Man I asked for 3 stories and they said they don't do that high. Really, have you checked your website where you so confidently praise yourselves that you can? Wake up
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Replies (0)WR
PB
Peter B
1 reviews | Active since Jan 2020
7 Mar 2019, 07:46
best cleaning service so far
I have used quite a number of cleaning companies in my line of work, Imperial Cleaning have the best service so far in comparison. Thank you for the great service and for going above and beyond to provide professional services.
Helpful (0)
|Replies (0)PB
Peter B
1 reviews | Active since Jan 2020
7 Mar 2019, 07:46
best cleaning service so far
I have used quite a number of cleaning companies in my line of work, Imperial Cleaning have the best service so far in comparison. Thank you for the great service and for going above and beyond to provide professional services.
0
Replies (0)SJ
Samantha J
1 reviews | Active since Jan 2020
7 Feb 2019, 11:43
Good service
Great customer service , the team went beyond to ensure our new home was spotless for occupation. Thanks to the great team!
Helpful (0)
|Replies (0)SJ
Samantha J
1 reviews | Active since Jan 2020
7 Feb 2019, 11:43
Good service
Great customer service , the team went beyond to ensure our new home was spotless for occupation. Thanks to the great team!
0
Replies (0)