IH
Imperial Honda
Unclaimed Business
IH
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#44
in Automotive
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Recommended: Unlikely
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Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Greg T
1 reviews | Active since Jan 2020
5 Jul 2021, 08:54
Atrocious customer service from Imperial Honda in Weltevreden Park
We take our Honda Brio (2017 model) to Imperial Honda in Weltevreden Park for regular services. Last year in June 2020, my spouse was told that the rear shock absorbers needed to be replaced. We were rather surprised, because we do not do off-road driving and we have low mileage on the clock (well under 30 thousand kilometers). We do not transport anything heavy and do not carry passengers either. We drive responsibly and do no hard driving at all. This car has only been owned by ourselves. We have used the car far less since Lockdown began last year, because work is done mainly from home. The shocks were replaced last year in 2020. This year in June 2021, whilst the car was being serviced, we are told by this dealership that the rear shocks need replacing again. It was so disturbing to hear this, only twelve months later! It gets worse. The dealership refused to take any accountability and would not pay for them to be replaced again. They quoted Six Thousand and Seven Hundred Rands, no kidding! My spouse had to constantly phone and chase up after them to find out what the hell was going on. Their customer service levels are atrocious. We are left with no other option, but to take the car elsewhere to do the shock absorbers, because this is totally unacceptable.
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Greg T
1 reviews | Active since Jan 2020
5 Jul 2021, 08:54
Atrocious customer service from Imperial Honda in Weltevreden Park
We take our Honda Brio (2017 model) to Imperial Honda in Weltevreden Park for regular services. Last year in June 2020, my spouse was told that the rear shock absorbers needed to be replaced. We were rather surprised, because we do not do off-road driving and we have low mileage on the clock (well under 30 thousand kilometers). We do not transport anything heavy and do not carry passengers either. We drive responsibly and do no hard driving at all. This car has only been owned by ourselves. We have used the car far less since Lockdown began last year, because work is done mainly from home. The shocks were replaced last year in 2020. This year in June 2021, whilst the car was being serviced, we are told by this dealership that the rear shocks need replacing again. It was so disturbing to hear this, only twelve months later! It gets worse. The dealership refused to take any accountability and would not pay for them to be replaced again. They quoted Six Thousand and Seven Hundred Rands, no kidding! My spouse had to constantly phone and chase up after them to find out what the hell was going on. Their customer service levels are atrocious. We are left with no other option, but to take the car elsewhere to do the shock absorbers, because this is totally unacceptable.
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Sandra K
1 reviews | Active since Jan 2020
10 Dec 2019, 11:32
Service
This is just a review to understand what does warranty means and why do we still have warranty on our cars if we are not covered. I took my car for service in July, service was done and probably nothing noted or what. But then at some point I realised when I drive the car moves to the right. took it to Honda at west rand and I was told they will not cover the damage which resulted from an accident and I have never has an accident and when I bought it had a dent and it was checked. so I am just confused as to how Honda operates.
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Sandra K
1 reviews | Active since Jan 2020
10 Dec 2019, 11:32
Service
This is just a review to understand what does warranty means and why do we still have warranty on our cars if we are not covered. I took my car for service in July, service was done and probably nothing noted or what. But then at some point I realised when I drive the car moves to the right. took it to Honda at west rand and I was told they will not cover the damage which resulted from an accident and I have never has an accident and when I bought it had a dent and it was checked. so I am just confused as to how Honda operates.
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Carlos T
1 reviews | Active since Jan 2020
11 Nov 2019, 17:21
Good Bye Honda.
I have been a Honda client for almost 15 years, i bought 5 vehicles from them and have traded my cars in and purchased new ones like clock work every 2 to 3 years. Sadly the experience i had today with a Honda dealership has now ended that relationship in a bad way. To provide back story to this, my most recent vehicle a 2016 Honda Accord 2.4 executive which i purchased from Honda East Rand, within the first week the car broke down on me due to the car being sold to me with a faulty battery, this for me was a shock as Honda always (or so i thought) double checked everything, the dealership then replaced the battery for me. A month later a noise started to develop from the rear of the car, during the course of the next two services i told the dealership about the noise, the first time nothing at all was done about it, the second time i was told "they couldn't hear the noise themselves ". The noise continued (and got louder). Then early this year for its for its 45 000km service i was quite late bringing it in as at the time i had my elderly Dad in hospital for months and i couldn't get to the dealership so by time i did get the car to the dealership it unfortunately already had 54 000km. The dealership did the service and again i asked about the noise, when i got the car back i was told that they had tighten the shocks at the back and that should sort it out. (The noise was not fixed and actually got even louder over time.) Now as i did the last service at 54 000km i felt it silly to bring it in 6000km later for the 60000km service as they would literally be removing new filters and oils so i decided to just bring it in for its 75000km service which as i do many km's would just be a few months later. Today i brought the car in for its 75 000km service and again told the dealership that the noise was still there. I was then phoned later and told that my car was ready. When i collected the car they informed me of all that was done to the car and that they had found the source of the noise. They advised me that a small section within the exhaust system had "something" rattle inside and that the entire part from engine to the exhaust would need to be replaced. (which i found odd on account of one small section being damaged ?) nonetheless i said ok, has that been done then ? Thats when they advised me that it had not been done as my warranty on my car had now been voided as i had skipped the 60000km service. Now where do i start with this ? First off common logic would dedicate that if the car had its service done so close to 60000km that surely i wouldn't bring it in literally 2 months later for yet another service, but fair enough rules are rules and the warranty agreement does state that all services need to be done. BUT to HONDA SA and Honda Eastrand i have this to say. 1. After having been a loyal client for over 10 years and buying vehicles regularly and servicing them regularly without fail and this being data that you could have picked up off your system, do you not think that some customer loyalty would suggest to maybe overlook the late service as a one time event as all other services had been done on time for the 4 OTHER VEHICLES and 1 BIKE ? 2. The warranty issue aside, i had asked the dealership to fix this issue 4 times and it was never properly corrected from day one and now that they have supposedly found the problem now the car is out of warranty ? So with all of this being said plus the news in the media of all new Honda engines suffering oil dilution problems (of which i was never alerted of) i can truly say that my 15 year relationship with Honda has ended. The reliability of their cars has severely dropped (backed by JD Power stats) but i thought to myself at least the service is good and now even that has gone.... So my next vehicle which i am looking to purchase in the next two months will sadly not be a Honda. To Honda SA i say, time to go back to the drawing board. You cannot keep scatting by on an old reputation of "reliability" whilst allowing your cars to drop in quality and your service to degrade even faster you will sadly soon find your market share eaten up but cheaper (and just as reliable) korean vehicle manufacturers. Regards Ex Honda Customer
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Carlos T
1 reviews | Active since Jan 2020
11 Nov 2019, 17:21
Good Bye Honda.
I have been a Honda client for almost 15 years, i bought 5 vehicles from them and have traded my cars in and purchased new ones like clock work every 2 to 3 years. Sadly the experience i had today with a Honda dealership has now ended that relationship in a bad way. To provide back story to this, my most recent vehicle a 2016 Honda Accord 2.4 executive which i purchased from Honda East Rand, within the first week the car broke down on me due to the car being sold to me with a faulty battery, this for me was a shock as Honda always (or so i thought) double checked everything, the dealership then replaced the battery for me. A month later a noise started to develop from the rear of the car, during the course of the next two services i told the dealership about the noise, the first time nothing at all was done about it, the second time i was told "they couldn't hear the noise themselves ". The noise continued (and got louder). Then early this year for its for its 45 000km service i was quite late bringing it in as at the time i had my elderly Dad in hospital for months and i couldn't get to the dealership so by time i did get the car to the dealership it unfortunately already had 54 000km. The dealership did the service and again i asked about the noise, when i got the car back i was told that they had tighten the shocks at the back and that should sort it out. (The noise was not fixed and actually got even louder over time.) Now as i did the last service at 54 000km i felt it silly to bring it in 6000km later for the 60000km service as they would literally be removing new filters and oils so i decided to just bring it in for its 75000km service which as i do many km's would just be a few months later. Today i brought the car in for its 75 000km service and again told the dealership that the noise was still there. I was then phoned later and told that my car was ready. When i collected the car they informed me of all that was done to the car and that they had found the source of the noise. They advised me that a small section within the exhaust system had "something" rattle inside and that the entire part from engine to the exhaust would need to be replaced. (which i found odd on account of one small section being damaged ?) nonetheless i said ok, has that been done then ? Thats when they advised me that it had not been done as my warranty on my car had now been voided as i had skipped the 60000km service. Now where do i start with this ? First off common logic would dedicate that if the car had its service done so close to 60000km that surely i wouldn't bring it in literally 2 months later for yet another service, but fair enough rules are rules and the warranty agreement does state that all services need to be done. BUT to HONDA SA and Honda Eastrand i have this to say. 1. After having been a loyal client for over 10 years and buying vehicles regularly and servicing them regularly without fail and this being data that you could have picked up off your system, do you not think that some customer loyalty would suggest to maybe overlook the late service as a one time event as all other services had been done on time for the 4 OTHER VEHICLES and 1 BIKE ? 2. The warranty issue aside, i had asked the dealership to fix this issue 4 times and it was never properly corrected from day one and now that they have supposedly found the problem now the car is out of warranty ? So with all of this being said plus the news in the media of all new Honda engines suffering oil dilution problems (of which i was never alerted of) i can truly say that my 15 year relationship with Honda has ended. The reliability of their cars has severely dropped (backed by JD Power stats) but i thought to myself at least the service is good and now even that has gone.... So my next vehicle which i am looking to purchase in the next two months will sadly not be a Honda. To Honda SA i say, time to go back to the drawing board. You cannot keep scatting by on an old reputation of "reliability" whilst allowing your cars to drop in quality and your service to degrade even faster you will sadly soon find your market share eaten up but cheaper (and just as reliable) korean vehicle manufacturers. Regards Ex Honda Customer
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Paul E
1 reviews | Active since Jan 2020
25 Sept 2019, 04:44
Honda Ballade ticking noise and vibration noise sorted
Honda Ballade ticking noise and vibration 5 Months ago my Wife bought an second hand Honda Ballade from Honda Northcliff. So early in there was once or twice a slight vibration on the left but it almost immediately went away 3 weeks ago it all of sudden picked up so we booked the car in with Honda Northcliff I actually thought it might be engine mount worn out but they then tested the car and checked and came back that it is the Clutch that is on its way out and needs to be replaced. Their Manager then took over the case and arranged everything so that the clutch was replaced under the initial purchase warranty. Got the car back and the clutch pedal now feels a decent amount lighter and easer to press Not that it was hard before but it is even easier for my Wife now Brilliant service received and this is not the first car we bought from them where we got great service They obviously care about providing proper service and insuring that the vehicles they sell is exactly what the clients were expecting
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Paul E
1 reviews | Active since Jan 2020
25 Sept 2019, 04:44
Honda Ballade ticking noise and vibration noise sorted
Honda Ballade ticking noise and vibration 5 Months ago my Wife bought an second hand Honda Ballade from Honda Northcliff. So early in there was once or twice a slight vibration on the left but it almost immediately went away 3 weeks ago it all of sudden picked up so we booked the car in with Honda Northcliff I actually thought it might be engine mount worn out but they then tested the car and checked and came back that it is the Clutch that is on its way out and needs to be replaced. Their Manager then took over the case and arranged everything so that the clutch was replaced under the initial purchase warranty. Got the car back and the clutch pedal now feels a decent amount lighter and easer to press Not that it was hard before but it is even easier for my Wife now Brilliant service received and this is not the first car we bought from them where we got great service They obviously care about providing proper service and insuring that the vehicles they sell is exactly what the clients were expecting
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Burhan K
1 reviews | Active since Jan 2020
6 Oct 2018, 06:47
IMPERIAL HONDA WESTRAND-WORST AFTER SALES SERVICE!!
I purchased a NEW Honda CRV from IMPERIAL HONDA WESTRAND in JAN 2018, AARON RUITER was my Salesman and he offered me the best service! Upon purchasing the vehicle I requested Honda Westrand that when my vehicle is due for a service I need a courtesy vehicle as my Job does not allow me not to be mobile. I called Honda West rand on 27th Sept 2018 a week in advance to arrange Booking and ensuring I get a courtesy vehicle, a young gentleman by the name of Andre assisted me, he was professional and articulate, he made sure everything was in place the day I took my vehicle in, which was the 2nd October 2018. I informed Andre that I have a busy day today and that I will inform him of my whereabouts I don't guarantee I can make it back in time. at 4:45pm I get a call from Service Advisor asking me of my whereabouts, I informed her I cannot not make it back in time and that I will be there tomorrow morning at 8:00am, she assured me my vehicle will be parked safely. 5 Minutes later Andre calls me and asked me the same question, I explained the same to him. at 17:05pm Maxine calls me, saying that she did a favor and kept her promise and that she wants the vehicle the same day! I explained to her that I am unable to come as its already past 17:00pm and that I will come tomorrow, she rudely says no matter what happens even if it means they have to wait whole night they will, but the vehicle must be back today! I was very Upset, I purchased one of Honda Flagship Vehicle not just a Cheapie! I had to than make arrangements with my driver AFTER HOURS!!!! to take the "COURTESY VEHICLE" to the dealership!!! My experience may differ with other clients But i feel when you purchasing a NEW VEHICLE they go out of there when it comes to AFTER SALES, THEY ARE PATHETIC!! UNREASONABLE!! Its been fours day and I am still waiting for my Invoice to be emailed and that i found a loose bolt in the rear seat, I informed Andre the same day, until now I am waiting for feedback!! I hope my car was Service as per HONDA SA guidelines!!
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Burhan K
1 reviews | Active since Jan 2020
6 Oct 2018, 06:47
IMPERIAL HONDA WESTRAND-WORST AFTER SALES SERVICE!!
I purchased a NEW Honda CRV from IMPERIAL HONDA WESTRAND in JAN 2018, AARON RUITER was my Salesman and he offered me the best service! Upon purchasing the vehicle I requested Honda Westrand that when my vehicle is due for a service I need a courtesy vehicle as my Job does not allow me not to be mobile. I called Honda West rand on 27th Sept 2018 a week in advance to arrange Booking and ensuring I get a courtesy vehicle, a young gentleman by the name of Andre assisted me, he was professional and articulate, he made sure everything was in place the day I took my vehicle in, which was the 2nd October 2018. I informed Andre that I have a busy day today and that I will inform him of my whereabouts I don't guarantee I can make it back in time. at 4:45pm I get a call from Service Advisor asking me of my whereabouts, I informed her I cannot not make it back in time and that I will be there tomorrow morning at 8:00am, she assured me my vehicle will be parked safely. 5 Minutes later Andre calls me and asked me the same question, I explained the same to him. at 17:05pm Maxine calls me, saying that she did a favor and kept her promise and that she wants the vehicle the same day! I explained to her that I am unable to come as its already past 17:00pm and that I will come tomorrow, she rudely says no matter what happens even if it means they have to wait whole night they will, but the vehicle must be back today! I was very Upset, I purchased one of Honda Flagship Vehicle not just a Cheapie! I had to than make arrangements with my driver AFTER HOURS!!!! to take the "COURTESY VEHICLE" to the dealership!!! My experience may differ with other clients But i feel when you purchasing a NEW VEHICLE they go out of there when it comes to AFTER SALES, THEY ARE PATHETIC!! UNREASONABLE!! Its been fours day and I am still waiting for my Invoice to be emailed and that i found a loose bolt in the rear seat, I informed Andre the same day, until now I am waiting for feedback!! I hope my car was Service as per HONDA SA guidelines!!
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Srikanth C
1 reviews | Active since Jan 2020
27 Sept 2018, 07:50
Unreliable Service
Honda Northcliff - Car Service. I have done my car service on 17/09/2018 for 60000 kms (Honda Job Number:65K38370), The tax invoice confirms the job was done and the battery was verified and status is "OK". On 20th Sep 2018. The vehicle was not starting. I called the Honda Northcliff Service division and reported the problem at 12:10 PM. The consultant took my details and said they will call me in 10 min after verifying with technician. I waited for call with no response, Called twice to report the incident. Finally after 3 hours I have to talk with them again just to listen that they will send technician in 30 min. So made my plans to go to HI-Q, got the battery report, which confirm that the battery was not checked during service. Did call Honda to inform about the HI-Q report, the consultant said I will get call from service manager which never happened. This gives me doubt on the service done on the CRV. which costed me 4 hours time on the road waiting for help. Thanks Sri ********** 157
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Srikanth C
1 reviews | Active since Jan 2020
27 Sept 2018, 07:50
Unreliable Service
Honda Northcliff - Car Service. I have done my car service on 17/09/2018 for 60000 kms (Honda Job Number:65K38370), The tax invoice confirms the job was done and the battery was verified and status is "OK". On 20th Sep 2018. The vehicle was not starting. I called the Honda Northcliff Service division and reported the problem at 12:10 PM. The consultant took my details and said they will call me in 10 min after verifying with technician. I waited for call with no response, Called twice to report the incident. Finally after 3 hours I have to talk with them again just to listen that they will send technician in 30 min. So made my plans to go to HI-Q, got the battery report, which confirm that the battery was not checked during service. Did call Honda to inform about the HI-Q report, the consultant said I will get call from service manager which never happened. This gives me doubt on the service done on the CRV. which costed me 4 hours time on the road waiting for help. Thanks Sri ********** 157
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Srikanth C
1 reviews | Active since Jan 2020
25 Sept 2018, 12:58
Honda Northcliff - Service - Treacherous
Honda Northcliff - Car Service. I have done my car service on 17/09/2018 for 60000 kms (Honda Job Number:65K38370), The tax invoice confirms the job was done and the battery was verified and status is "OK". On 20th Sep 2018. The vehicle was not starting. I called the Honda Northcliff Service division and reported the problem at 12:10 PM. The consultant took my details and said they will call me in 10 min after verifying with technician. I waited for call with no response, Called twice to report the incident. Finally after 3 hours I have to talk with them again just to listen that they will send technician in 30 min. So made my plans to go to HI-Q, got the battery report, which confirm that the battery was not checked during service. Did call Honda to inform about the HI-Q report, the consultant said I will get call from service manager which never happened. This gives me doubt on the service done on the CRV. which costed me 4 hours time on the road waiting for help. Thanks Sri
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Srikanth C
1 reviews | Active since Jan 2020
25 Sept 2018, 12:58
Honda Northcliff - Service - Treacherous
Honda Northcliff - Car Service. I have done my car service on 17/09/2018 for 60000 kms (Honda Job Number:65K38370), The tax invoice confirms the job was done and the battery was verified and status is "OK". On 20th Sep 2018. The vehicle was not starting. I called the Honda Northcliff Service division and reported the problem at 12:10 PM. The consultant took my details and said they will call me in 10 min after verifying with technician. I waited for call with no response, Called twice to report the incident. Finally after 3 hours I have to talk with them again just to listen that they will send technician in 30 min. So made my plans to go to HI-Q, got the battery report, which confirm that the battery was not checked during service. Did call Honda to inform about the HI-Q report, the consultant said I will get call from service manager which never happened. This gives me doubt on the service done on the CRV. which costed me 4 hours time on the road waiting for help. Thanks Sri
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Blaine P
1 reviews | Active since Jan 2020
21 Apr 2018, 15:52
UNSAFE, UNRELIABLE AND INVISIBLE
I am absolutely disgusted with the poor service from Honda Sandton. I bought a Honda from this dealership: 10 August 2017, a few minor defects here and there but nothing to cry about but what worries me the most is: How can you put in a request for a new seat belt unit but no one bothers about it, is the seat belt not supposed to protect you and save your life in the event of an accident? But I guess if you looking for a near death experience buy a car from Honda. They will supply u with a beautiful looking car but seatbelts with weak spots. Also if you looking for the person who supposed to put through the warranty claim. Don't be alarmed when you call in and they tell you "THE PERSON WHO PUT THROUGH YOUR CLAIM DOES NOT WORK HERE ANYMORE" so if I had to die due to a weak seatbelt, we will all ignore the fact that no one is responsible for this cause it's just a "BY THE WAY EVENT CAUSE EVERYONE DIES SOMETIMES" also 2 months ago after my 35000kms service, I was told my brakes were 75%. When I started hearing strange noises. I took it back to Honda Sandton, asked them to check it out but I was told that the brakes is fine and sometimes these noises come and go. That was the exact same time I put in the warranty claim for the seat belt. And when I called in again, Belinda stated that the warranty claims consultant is no longer available and the guy who advised me about the brakes also left the company.......So now if I die because of this bad service. I will not be available to air my views because just like the Honda Sandton consultants I will also not be available. This is really a ****py situation and I need someone to sort it out. Also if you looking for a safe car. Rather not go to Honda cause the service is horrific and the consultants are invisible.
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Blaine P
1 reviews | Active since Jan 2020
21 Apr 2018, 15:52
UNSAFE, UNRELIABLE AND INVISIBLE
I am absolutely disgusted with the poor service from Honda Sandton. I bought a Honda from this dealership: 10 August 2017, a few minor defects here and there but nothing to cry about but what worries me the most is: How can you put in a request for a new seat belt unit but no one bothers about it, is the seat belt not supposed to protect you and save your life in the event of an accident? But I guess if you looking for a near death experience buy a car from Honda. They will supply u with a beautiful looking car but seatbelts with weak spots. Also if you looking for the person who supposed to put through the warranty claim. Don't be alarmed when you call in and they tell you "THE PERSON WHO PUT THROUGH YOUR CLAIM DOES NOT WORK HERE ANYMORE" so if I had to die due to a weak seatbelt, we will all ignore the fact that no one is responsible for this cause it's just a "BY THE WAY EVENT CAUSE EVERYONE DIES SOMETIMES" also 2 months ago after my 35000kms service, I was told my brakes were 75%. When I started hearing strange noises. I took it back to Honda Sandton, asked them to check it out but I was told that the brakes is fine and sometimes these noises come and go. That was the exact same time I put in the warranty claim for the seat belt. And when I called in again, Belinda stated that the warranty claims consultant is no longer available and the guy who advised me about the brakes also left the company.......So now if I die because of this bad service. I will not be available to air my views because just like the Honda Sandton consultants I will also not be available. This is really a ****py situation and I need someone to sort it out. Also if you looking for a safe car. Rather not go to Honda cause the service is horrific and the consultants are invisible.
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