Faulty new ceiling fan.

Received 3 x Hello today fans, then again ordered x 2. 1 Fan of the 2nd order arrived with a problem, knocking sound when switched on initially. It was send back about 3 weeks ago. If you buy new equipment andbit arrives damaged/ out of order they do not replace it. Now still waiting for it to be repaired, I did not receive a working new fan but must be satisfied with it being repaired. Pathetic to say the least, rather support a company like Takealot.