IM
Infiniti Motors
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Performance(last 12 months):
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#44
in Automotive
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Recommended: Unlikely
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Used this business recently? Share your experience to help others decide.
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Edna L
1 reviews | Active since Jan 2020
3 Nov 2024, 13:28
Worst dealership ever
I bought a 2015 Jeep Grand Cherokee from Infinity Motors in January 2024. In February the car started overheating and we tried to contact the dealership without success. We eventually took it to a mechanic that determined the head gasket blew and the engine needs to be redone. On top of that the transfer control case model also had to be fixed. Worst dealership ever with no aftercare service. Don’t buy any vehicle from them. They have dealerships in Sandton as well as Boksburg. The business is registered under Al Madeena distributors
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Edna L
1 reviews | Active since Jan 2020
3 Nov 2024, 13:28
Worst dealership ever
I bought a 2015 Jeep Grand Cherokee from Infinity Motors in January 2024. In February the car started overheating and we tried to contact the dealership without success. We eventually took it to a mechanic that determined the head gasket blew and the engine needs to be redone. On top of that the transfer control case model also had to be fixed. Worst dealership ever with no aftercare service. Don’t buy any vehicle from them. They have dealerships in Sandton as well as Boksburg. The business is registered under Al Madeena distributors
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Tsietsi M
1 reviews | Active since Jan 2020
1 May 2023, 20:38
Worst car dealership, ever!
Worst car dealership ever. I bought a Jeep Grand Cherokee there. I only drove the car for a year then it started overheating. The dealership and their insurance, motorvaps could not assist. The guy Sello, salesman is a ***** together with his bosses. Please do not buy a car at that dealership.
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Tsietsi M
1 reviews | Active since Jan 2020
1 May 2023, 20:38
Worst car dealership, ever!
Worst car dealership ever. I bought a Jeep Grand Cherokee there. I only drove the car for a year then it started overheating. The dealership and their insurance, motorvaps could not assist. The guy Sello, salesman is a ***** together with his bosses. Please do not buy a car at that dealership.
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Vernon B
1 reviews | Active since Jan 2020
1 Nov 2017, 10:10
Dishonest and criminal car dealership
I purchased a vehicle from Infiniti Motors Boksburg, only to discover shortly afterwards that the car had a major defect - a defective balancer shaft. I was quoted between R30 000 - R50 000 to have this problem fixed. They lied and deceived me throughout the whole process. Shortly after purchasing the vehicle, I discovered that the diagnostic light was on. When I took the vehicle back to them to run a diagnostic test, they deceived me by using a saved diagnostic, showing the vehicle had only minor problems. However, when I took the car to two different auto shops, they revealed the true nature of the problem. This dealership is run by disreputable, dishonest and blatantly criminal people. Beware!! Do not buy your vehicle from this dealership. Their website is http://www.infinitiautoboksburg.co.za/and they are located at 614 Trichardts road, Boksburg. Stay far away. And warn anybody wanting to purchase a vehicle there.
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Vernon B
1 reviews | Active since Jan 2020
1 Nov 2017, 10:10
Dishonest and criminal car dealership
I purchased a vehicle from Infiniti Motors Boksburg, only to discover shortly afterwards that the car had a major defect - a defective balancer shaft. I was quoted between R30 000 - R50 000 to have this problem fixed. They lied and deceived me throughout the whole process. Shortly after purchasing the vehicle, I discovered that the diagnostic light was on. When I took the vehicle back to them to run a diagnostic test, they deceived me by using a saved diagnostic, showing the vehicle had only minor problems. However, when I took the car to two different auto shops, they revealed the true nature of the problem. This dealership is run by disreputable, dishonest and blatantly criminal people. Beware!! Do not buy your vehicle from this dealership. Their website is http://www.infinitiautoboksburg.co.za/and they are located at 614 Trichardts road, Boksburg. Stay far away. And warn anybody wanting to purchase a vehicle there.
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Anonymous
1 reviews | Active since Jan 2020
19 Jun 2017, 11:07
Bad Service
<p>Model: 2014 Infiniti Q50S Hybrid<br />Serial number: 68DEM20168<br />VIN: JN1BAAV37U ********** </p> <p>On 23 May 2016 09:50 AM, Riccardo Spagni sent the following complaint:</p> <p> </p> <p>Riccardo Spagni ********** <p>Sent: 23 May 2016 09:50 AM<br />To: Marc Turvey<br />Cc: Tommie Hamman<br />Subject: My Poor Infiniti Experience</p> <p> </p> <p>Hi Marc, Tommie,</p> <p> <br /> I purchased an Infiniti Q50S Hybrid from you guys last year September. It was a demo model, so very well priced at R505k with all the bells and whistles. There is literally no better adverti*****t for Infiniti than to get people in the car and have them feel the power when you put your foot down, have them marvel at the automatic lane control, and have them stunned by the surround cameras when parking. But despite people being blown away by the vehicle, my purchasing and after-sales experience has been absolutely terrible. Under normal circumstances I'd just write it off as teething problems, but frankly speaking Infiniti comes with Nissan's local pedigree and shouldn't have teething problems. What makes my experience even more glaring is that I've just purchased a VW Amarok Ultimate from Tavcor Commercial in PE, and the entire experience has been incredible. They have dropped me short emails through every step of the process so I knew what was happening, and the sales executive that handled the purchase has made it clear that he is my go-to for every query or issue I have on the vehicle. That is the level of service I'm getting when purchasing a bakkie, which makes the lack of service from Infiniti deplorable. The sales process itself was fairly efficient, although my request for the vehicle registration to be done with a custom number plate was largely ignored and I had to go do that myself after delivery. After taking delivery of the vehicle on Friday, September 11th, Leslie informed me that he'd send through my InTouch access details within a day or two the following week. I heard nothing, despite several follow-up phone calls. Eventually I lost my patience, and phoned Johan and let him know my frustrations. Unsurprisingly, I received my InTouch PIN a day or two later, on October the 2nd. In December I was in Cape Town with the vehicle, and took the opportunity to go through to Infiniti Cape Town (I live in Plettenberg Bay and had the car delivered). There hadn't been any major issues with the vehicle, but there was a loose ISOFIX cover on the back seat, and there were a bunch of scratches on the interior door panel on the driver's side. It's possible that those were there before I purchased the vehicle, but it's also possible that my jeans button has been s****ing that panel as I exit the vehicle - I didn't really care what the cause of the issue was, and was happy to pay for a new panel. Leslie attempted to see if he could swap the panel with one on an existing vehicle, but since that wasn't possible he said the next best thing would be to ship the panel down to me and I could have it fitted at a Nissan in the area. I agreed, and he said he'd be in touch. I have heard nothing from Leslie since then. On February 10th I emailed him and CC'd Johan. I received no reply. On April 28th I again emailed both of them, and received no reply. Now my Q50S has developed the "Now loading all apps" problem, where InTouch hangs loading the apps and never gets past that (climate control, audio, and info screens all still work). This is a known issue and many have reported it on the Infiniti Q50 forum, normally requiring either a software update at the dealership or sometimes a replacement of the head unit. I'm deathly afraid to even have this looked at for fear it will require me to drive all the way to Cape Town and leave the car there for 3 months! I really, REALLY want to be able to recommend that people buy an Infiniti, despite InTouch being an incomplete, horrible mess and literally the laughing stock of the industry, but I can't bring myself to do that when my dealership experience has been so horrendous. How do we fix this moving forward?</p> <p> </p> <p>On Mon, May 23, 2016 at 10:18 AM Marc Turvey ********** wrote:</p> <p> </p> <p>Hi Riccardo,</p> <p> </p> <p>I have read your email and have noted your concerns. I can only apologies on behalf of Leslie and Johan as due to certain circumstances they are no longer with us. I have been the Brand Manager for the past 4 months and this is the first time this has been brought to my attention otherwise I would have made sure that this matter was attended to . Going forward , if I read your email correctly , you would want a New Panel ordered which you mentioned you are even willing to pay for and we need to sort out the InTouch System ? Please let me know if this is correct or if there are any other concerns you need attended to. Solving the problem about driving all the way to Cape Town , I would need you to take the vehicle to your nearest Nissan Dealership and let the diagnose the problem. If we need to order parts we can order from our side and once they have arrived I can give you a call and we can book your car in for the period it will take to fit a Panel and to sort out the InTouch system. Please let me know you are happy with this. I once again apologies for the unprofessional service you received in the past .</p> <p> </p> <p>From: Riccardo Spagni ********** <br />Sent: 23 May 2016 10:34 AM</p> <p>To: Marc Turvey<br />Cc: Tommie Hamman<br />Subject: Re: My Poor Infiniti Experience</p> <p> </p> <p>Hi Marc,</p> <p> </p> <p>No problem - given that they're no longer there I imagine this is the first you'd have heard of it:) That's correct, those are the two main issues. I'm going to Amsterdam and Leipzig tomorrow, and only back in the middle of June, so if you could figure out which Nissan dealership I should be going to then I'll sort it out when I'm back.</p> <p> </p> <p>On Mon, May 23, 2016 at 10:35 AM Marc Turvey ********** wrote:</p> <p> </p> <p>Hi Riccardo,</p> <p> </p> <p>The Nissan dealership in PE .They have assisted us in the past.<br /> </p> <p>On Thu, Sep 15, 2016 at 10:30 PM Riccardo Spagni ********** wrote:<br />Hi Marc,</p> <p> <br /> Apologies it's taken so long to get back to you, I've been in and out of the country and haven't had a chance to settle. The Q50S is due for a service, and I thought it would give us an opportunity to get the interior door panel replaced, and InTouch either updated or replaced. Would Nissan PE be able to collect and deliver the car for this? I have no problem paying for that, else it'll have to hold off until we're in PE next (October 13-17). Let me know:)<br /> <br />Riccardo<br /><br /></p> <p> </p> <p>From: Riccardo Spagni ********** <br />Sent: 15 September 2016 10:35 PM<br />To: Tommie Hamman<br />Subject: Re: My Poor Infiniti Experience</p> <p> </p> <p>Hi Tommie - looks like Marc has moved on to Jaguar, my email to him bounced - Infiniti seems to have an insanely high rate of staff turnover;) Could you please pass my email on to someone that can assist? Thanks!</p> <p> <br />Riccardo</p> <p> </p> <p>From: Tommie Hamman <br />Sent: 19 September 2016 10:08 AM<br />To: Alan Lansdal<br />Subject: FW: My Poor Infiniti Experience<br /> </p> <p>Alan</p> <p> </p> <p>Please make contact with the customer , the dealer in Pe has also obtained their Infiniti approval and you can discuss this with the customer and the correct person on that side.</p> <p> </p> <p>From: Alan Lansdal ********** />Date: Mon, 19 Sep 2016 at 11:44 AM<br />Subject: FW: My Poor Infiniti Experience<br />To: ********** ********** <p> </p> <p>Hello Mr Riccardo Spagni,</p> <p> </p> <p>I have contacted the Dealer in PE, (George Service Manager) 041.402.9400 .......... he asked you to give me a call and he will look after your vehicle making sure he gets the parts for your vehicle beforehand etc.</p> <p> </p> <p>From: Riccardo Spagni ********** <br />Sent: 01 October 2016 12:51 PM<br />To: ********** />Subject: Infiniti Q50S Service</p> <p> </p> <p>Hi George,</p> <p> <br /> Per our phone conversation earlier this week, the vehicle's details are below, as are the list of issues that you may need parts for.<br /> <br />Model: 2014 Infiniti Q50S Hybrid<br />Serial number: 68DEM20168<br />VIN: JN1BAAV37U ********** <br /> <br />- 16 000km service<br />- InTouch seems to be broken, it gets stuck at "Now Loading All Apps" and never goes beyond there (see attachment). May require just software update of InTouch, but may also require a replacement of the InTouch unit (there are posts on the Infiniti Q50 forum about either needing to be done for this problem)<br />- plastic panel on the inside of the driver's door is scratched and needs to be replaced (see attachment)<br /> <br /> There are also a couple of scratches on the passenger side of the car, my wife scratched a pole in the mall parking lot and it also appears someone dinged the car with their door, are you guys able to fix that? I assume you'd be in the best position to do so and match the paint and so on.<br /> <br /> In terms of timeframes, we're going to be in PE from midday on October 13th, until October 17th. We can drop the Inifiniti on the Thursday and then hire a car, and collect it again on the Monday (unless you think you'll be done sooner than that). Let me know if that suits. Thanks!</p> <p> </p> <p>George Skorbinski responded on 3 October 16 7:16 AM, advising, and I quote:</p> <p> </p> <p>"I will see that all the relevant parts are available to complete the service the same day. Body repairs however will require more time. Dings and polishing can be arranged and completed the same day but if the vehicle needs to be sprayed it will be difficult to give a time frame until the actual inspection has been done. As for the InTouch we will have to load a TR with NSA and request information on this issue. If updates are available we can also attend to this the same day. I have requested our parts department to quote on the plastic panel. Once this info is sent through I will check for availability and be in contact."</p> <p> </p> <p>From: George Skorbinski ********** />Date: Mon, 03 Oct 2016 at 7:16 AM<br />Subject: RE: Infiniti Q50S Service<br />To: Riccardo Spagni ********** <p> </p> <p>Morning Ricardo,</p> <p> </p> <p>Trust you are well.</p> <p> </p> <p>I will see that all the relevant parts are available to complete the service the same day. Body repairs however will require more time. Dings and polishing can be arranged and completed the same day but if the vehicle needs to be sprayed it will be difficult to give a time frame until the actual inspection has been done.</p> <p> </p> <p>As for the InTouch we will have to load a TR with NSA and request information on this issue. If updates are available we can also attend to this the same day.</p> <p> </p> <p>I have requested our parts department to quote on the plastic panel. Once this info is sent through I will check for availability and be in contact.</p> <p> </p> <p>Trust you will find the above in order.</p> <p> </p> <p>No word from anyone from Infiniti every since this email was sent.</p> <p> </p> <p>Other issues that have surfaced recently:</p> <p> </p> <p>1. Right wheel is making a slight knocking noise</p> <p>2. The locking mechanism makes a drilling sound everytime you lock the vehicle</p> <p> </p> <p>Expectations.</p> <p> </p> <p>1. All issue's to be resolved with this car at Infiniti's expense</p> <p>2. Apology letter from the DP</p>
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Anonymous
1 reviews | Active since Jan 2020
19 Jun 2017, 11:07
Bad Service
<p>Model: 2014 Infiniti Q50S Hybrid<br />Serial number: 68DEM20168<br />VIN: JN1BAAV37U ********** </p> <p>On 23 May 2016 09:50 AM, Riccardo Spagni sent the following complaint:</p> <p> </p> <p>Riccardo Spagni ********** <p>Sent: 23 May 2016 09:50 AM<br />To: Marc Turvey<br />Cc: Tommie Hamman<br />Subject: My Poor Infiniti Experience</p> <p> </p> <p>Hi Marc, Tommie,</p> <p> <br /> I purchased an Infiniti Q50S Hybrid from you guys last year September. It was a demo model, so very well priced at R505k with all the bells and whistles. There is literally no better adverti*****t for Infiniti than to get people in the car and have them feel the power when you put your foot down, have them marvel at the automatic lane control, and have them stunned by the surround cameras when parking. But despite people being blown away by the vehicle, my purchasing and after-sales experience has been absolutely terrible. Under normal circumstances I'd just write it off as teething problems, but frankly speaking Infiniti comes with Nissan's local pedigree and shouldn't have teething problems. What makes my experience even more glaring is that I've just purchased a VW Amarok Ultimate from Tavcor Commercial in PE, and the entire experience has been incredible. They have dropped me short emails through every step of the process so I knew what was happening, and the sales executive that handled the purchase has made it clear that he is my go-to for every query or issue I have on the vehicle. That is the level of service I'm getting when purchasing a bakkie, which makes the lack of service from Infiniti deplorable. The sales process itself was fairly efficient, although my request for the vehicle registration to be done with a custom number plate was largely ignored and I had to go do that myself after delivery. After taking delivery of the vehicle on Friday, September 11th, Leslie informed me that he'd send through my InTouch access details within a day or two the following week. I heard nothing, despite several follow-up phone calls. Eventually I lost my patience, and phoned Johan and let him know my frustrations. Unsurprisingly, I received my InTouch PIN a day or two later, on October the 2nd. In December I was in Cape Town with the vehicle, and took the opportunity to go through to Infiniti Cape Town (I live in Plettenberg Bay and had the car delivered). There hadn't been any major issues with the vehicle, but there was a loose ISOFIX cover on the back seat, and there were a bunch of scratches on the interior door panel on the driver's side. It's possible that those were there before I purchased the vehicle, but it's also possible that my jeans button has been s****ing that panel as I exit the vehicle - I didn't really care what the cause of the issue was, and was happy to pay for a new panel. Leslie attempted to see if he could swap the panel with one on an existing vehicle, but since that wasn't possible he said the next best thing would be to ship the panel down to me and I could have it fitted at a Nissan in the area. I agreed, and he said he'd be in touch. I have heard nothing from Leslie since then. On February 10th I emailed him and CC'd Johan. I received no reply. On April 28th I again emailed both of them, and received no reply. Now my Q50S has developed the "Now loading all apps" problem, where InTouch hangs loading the apps and never gets past that (climate control, audio, and info screens all still work). This is a known issue and many have reported it on the Infiniti Q50 forum, normally requiring either a software update at the dealership or sometimes a replacement of the head unit. I'm deathly afraid to even have this looked at for fear it will require me to drive all the way to Cape Town and leave the car there for 3 months! I really, REALLY want to be able to recommend that people buy an Infiniti, despite InTouch being an incomplete, horrible mess and literally the laughing stock of the industry, but I can't bring myself to do that when my dealership experience has been so horrendous. How do we fix this moving forward?</p> <p> </p> <p>On Mon, May 23, 2016 at 10:18 AM Marc Turvey ********** wrote:</p> <p> </p> <p>Hi Riccardo,</p> <p> </p> <p>I have read your email and have noted your concerns. I can only apologies on behalf of Leslie and Johan as due to certain circumstances they are no longer with us. I have been the Brand Manager for the past 4 months and this is the first time this has been brought to my attention otherwise I would have made sure that this matter was attended to . Going forward , if I read your email correctly , you would want a New Panel ordered which you mentioned you are even willing to pay for and we need to sort out the InTouch System ? Please let me know if this is correct or if there are any other concerns you need attended to. Solving the problem about driving all the way to Cape Town , I would need you to take the vehicle to your nearest Nissan Dealership and let the diagnose the problem. If we need to order parts we can order from our side and once they have arrived I can give you a call and we can book your car in for the period it will take to fit a Panel and to sort out the InTouch system. Please let me know you are happy with this. I once again apologies for the unprofessional service you received in the past .</p> <p> </p> <p>From: Riccardo Spagni ********** <br />Sent: 23 May 2016 10:34 AM</p> <p>To: Marc Turvey<br />Cc: Tommie Hamman<br />Subject: Re: My Poor Infiniti Experience</p> <p> </p> <p>Hi Marc,</p> <p> </p> <p>No problem - given that they're no longer there I imagine this is the first you'd have heard of it:) That's correct, those are the two main issues. I'm going to Amsterdam and Leipzig tomorrow, and only back in the middle of June, so if you could figure out which Nissan dealership I should be going to then I'll sort it out when I'm back.</p> <p> </p> <p>On Mon, May 23, 2016 at 10:35 AM Marc Turvey ********** wrote:</p> <p> </p> <p>Hi Riccardo,</p> <p> </p> <p>The Nissan dealership in PE .They have assisted us in the past.<br /> </p> <p>On Thu, Sep 15, 2016 at 10:30 PM Riccardo Spagni ********** wrote:<br />Hi Marc,</p> <p> <br /> Apologies it's taken so long to get back to you, I've been in and out of the country and haven't had a chance to settle. The Q50S is due for a service, and I thought it would give us an opportunity to get the interior door panel replaced, and InTouch either updated or replaced. Would Nissan PE be able to collect and deliver the car for this? I have no problem paying for that, else it'll have to hold off until we're in PE next (October 13-17). Let me know:)<br /> <br />Riccardo<br /><br /></p> <p> </p> <p>From: Riccardo Spagni ********** <br />Sent: 15 September 2016 10:35 PM<br />To: Tommie Hamman<br />Subject: Re: My Poor Infiniti Experience</p> <p> </p> <p>Hi Tommie - looks like Marc has moved on to Jaguar, my email to him bounced - Infiniti seems to have an insanely high rate of staff turnover;) Could you please pass my email on to someone that can assist? Thanks!</p> <p> <br />Riccardo</p> <p> </p> <p>From: Tommie Hamman <br />Sent: 19 September 2016 10:08 AM<br />To: Alan Lansdal<br />Subject: FW: My Poor Infiniti Experience<br /> </p> <p>Alan</p> <p> </p> <p>Please make contact with the customer , the dealer in Pe has also obtained their Infiniti approval and you can discuss this with the customer and the correct person on that side.</p> <p> </p> <p>From: Alan Lansdal ********** />Date: Mon, 19 Sep 2016 at 11:44 AM<br />Subject: FW: My Poor Infiniti Experience<br />To: ********** ********** <p> </p> <p>Hello Mr Riccardo Spagni,</p> <p> </p> <p>I have contacted the Dealer in PE, (George Service Manager) 041.402.9400 .......... he asked you to give me a call and he will look after your vehicle making sure he gets the parts for your vehicle beforehand etc.</p> <p> </p> <p>From: Riccardo Spagni ********** <br />Sent: 01 October 2016 12:51 PM<br />To: ********** />Subject: Infiniti Q50S Service</p> <p> </p> <p>Hi George,</p> <p> <br /> Per our phone conversation earlier this week, the vehicle's details are below, as are the list of issues that you may need parts for.<br /> <br />Model: 2014 Infiniti Q50S Hybrid<br />Serial number: 68DEM20168<br />VIN: JN1BAAV37U ********** <br /> <br />- 16 000km service<br />- InTouch seems to be broken, it gets stuck at "Now Loading All Apps" and never goes beyond there (see attachment). May require just software update of InTouch, but may also require a replacement of the InTouch unit (there are posts on the Infiniti Q50 forum about either needing to be done for this problem)<br />- plastic panel on the inside of the driver's door is scratched and needs to be replaced (see attachment)<br /> <br /> There are also a couple of scratches on the passenger side of the car, my wife scratched a pole in the mall parking lot and it also appears someone dinged the car with their door, are you guys able to fix that? I assume you'd be in the best position to do so and match the paint and so on.<br /> <br /> In terms of timeframes, we're going to be in PE from midday on October 13th, until October 17th. We can drop the Inifiniti on the Thursday and then hire a car, and collect it again on the Monday (unless you think you'll be done sooner than that). Let me know if that suits. Thanks!</p> <p> </p> <p>George Skorbinski responded on 3 October 16 7:16 AM, advising, and I quote:</p> <p> </p> <p>"I will see that all the relevant parts are available to complete the service the same day. Body repairs however will require more time. Dings and polishing can be arranged and completed the same day but if the vehicle needs to be sprayed it will be difficult to give a time frame until the actual inspection has been done. As for the InTouch we will have to load a TR with NSA and request information on this issue. If updates are available we can also attend to this the same day. I have requested our parts department to quote on the plastic panel. Once this info is sent through I will check for availability and be in contact."</p> <p> </p> <p>From: George Skorbinski ********** />Date: Mon, 03 Oct 2016 at 7:16 AM<br />Subject: RE: Infiniti Q50S Service<br />To: Riccardo Spagni ********** <p> </p> <p>Morning Ricardo,</p> <p> </p> <p>Trust you are well.</p> <p> </p> <p>I will see that all the relevant parts are available to complete the service the same day. Body repairs however will require more time. Dings and polishing can be arranged and completed the same day but if the vehicle needs to be sprayed it will be difficult to give a time frame until the actual inspection has been done.</p> <p> </p> <p>As for the InTouch we will have to load a TR with NSA and request information on this issue. If updates are available we can also attend to this the same day.</p> <p> </p> <p>I have requested our parts department to quote on the plastic panel. Once this info is sent through I will check for availability and be in contact.</p> <p> </p> <p>Trust you will find the above in order.</p> <p> </p> <p>No word from anyone from Infiniti every since this email was sent.</p> <p> </p> <p>Other issues that have surfaced recently:</p> <p> </p> <p>1. Right wheel is making a slight knocking noise</p> <p>2. The locking mechanism makes a drilling sound everytime you lock the vehicle</p> <p> </p> <p>Expectations.</p> <p> </p> <p>1. All issue's to be resolved with this car at Infiniti's expense</p> <p>2. Apology letter from the DP</p>
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Anonymous
1 reviews | Active since Jan 2020
23 May 2017, 10:17
Terrible Service
<p>I had a flat battery on an Infiniti FX30d which needed to be boosted, the battery being in the boot it meant I could not open due to no power.</p> <p>I called your support line ********** 771, to find no help at all, because the incompetent staff member Conrad Pierterse did not know what to do, did not even have the wisdom to call anybody for assistance. Instead he offered to tow the car to a service where it could only be attended the next day. The more I told him a tow is not needed but to manually open the boot was what was needed or any other way to boost the battery would have been welcomed.</p> <p>Conrad was only interested in towing the car, of course that meant more money for him to claim for the tow. You as your service provider contracted to you, you need to assess the knowledge level as it is pathetic. I was terrebly inconvenienced over such a simple matter, the are highly technical stuff that may need a high level intervention, not for a simple thing such as manually opening a boot from inside the car.</p> <p>An ex employee of yours Ruban Govender who I bought two cars from you through him, who is currently in New Zealand was extremely helpful, I called him at 9 in the even which meant it was still 5am for him, he got up answer the call and guided me accordingly. Which is what that incompetent idiot Conrad should have done, than insisting on towing the car.</p> <p>Conrad and his company are seriuosly ompromising your brand, you need to evaluate their knowledge and expectise they are supposed to have.</p> <p>I am extremely annoyed about my experince with him and his mickey mouse service. My advise to you is to hire a seperate tow service company not a technician who specializes on towing.</p>
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Anonymous
1 reviews | Active since Jan 2020
23 May 2017, 10:17
Terrible Service
<p>I had a flat battery on an Infiniti FX30d which needed to be boosted, the battery being in the boot it meant I could not open due to no power.</p> <p>I called your support line ********** 771, to find no help at all, because the incompetent staff member Conrad Pierterse did not know what to do, did not even have the wisdom to call anybody for assistance. Instead he offered to tow the car to a service where it could only be attended the next day. The more I told him a tow is not needed but to manually open the boot was what was needed or any other way to boost the battery would have been welcomed.</p> <p>Conrad was only interested in towing the car, of course that meant more money for him to claim for the tow. You as your service provider contracted to you, you need to assess the knowledge level as it is pathetic. I was terrebly inconvenienced over such a simple matter, the are highly technical stuff that may need a high level intervention, not for a simple thing such as manually opening a boot from inside the car.</p> <p>An ex employee of yours Ruban Govender who I bought two cars from you through him, who is currently in New Zealand was extremely helpful, I called him at 9 in the even which meant it was still 5am for him, he got up answer the call and guided me accordingly. Which is what that incompetent idiot Conrad should have done, than insisting on towing the car.</p> <p>Conrad and his company are seriuosly ompromising your brand, you need to evaluate their knowledge and expectise they are supposed to have.</p> <p>I am extremely annoyed about my experince with him and his mickey mouse service. My advise to you is to hire a seperate tow service company not a technician who specializes on towing.</p>
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Charles C
1 reviews | Active since Jan 2020
13 Jun 2016, 05:11
Awesome service at Infiniti Hatfield
<p>I wrote an email to Angelique Van Deventer on 10th of June to enquire information on the Q50.</p> <p>She forward it to Infiniti HQ, and then Linde Black called me and enquire about the query that I have. </p> <p>She suggests that I must book my car in for a check up - which Angelique took my information and book the vehicle in. </p> <p><span style="font-family: 'Avenir W01';">In the meantime - Linde organised me another vehicle which I can drive to work (50KM away from branch) - which is something other manufacturer wont really do. </span></p> <p> </p> <p>I am very impressed with the custom service Linde and Angelique has provided.</p> <p>Keep it up with the kind service you provide - I know you have a lot of customer who blames the service advisor for anything and everything. But keep it up. </p>
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Charles C
1 reviews | Active since Jan 2020
13 Jun 2016, 05:11
Awesome service at Infiniti Hatfield
<p>I wrote an email to Angelique Van Deventer on 10th of June to enquire information on the Q50.</p> <p>She forward it to Infiniti HQ, and then Linde Black called me and enquire about the query that I have. </p> <p>She suggests that I must book my car in for a check up - which Angelique took my information and book the vehicle in. </p> <p><span style="font-family: 'Avenir W01';">In the meantime - Linde organised me another vehicle which I can drive to work (50KM away from branch) - which is something other manufacturer wont really do. </span></p> <p> </p> <p>I am very impressed with the custom service Linde and Angelique has provided.</p> <p>Keep it up with the kind service you provide - I know you have a lot of customer who blames the service advisor for anything and everything. But keep it up. </p>
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Janine M
1 reviews | Active since Jan 2020
10 Feb 2015, 06:19
Terrible Customer Service from Infiniti Motors
Purchased a second hand vehicle from this company. When asking for things to be fixed I got a bad attitude about buying a second hand car and taking it as is. There was hidden damage on the car and I have been waiting 5 months for my spare key which is supposed to be standard when purchasing a car. When contacting the manager and sales person I get ignored and no response to emails or any sort of communication with regards to what the progress is. On top of that the cars previous registration also got registered incorrectly on my name. The fines for the previous owner is now being sent to me. This is horrible service and I am totally disgusted at the sales represesntative and management of this branch.
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Janine M
1 reviews | Active since Jan 2020
10 Feb 2015, 06:19
Terrible Customer Service from Infiniti Motors
Purchased a second hand vehicle from this company. When asking for things to be fixed I got a bad attitude about buying a second hand car and taking it as is. There was hidden damage on the car and I have been waiting 5 months for my spare key which is supposed to be standard when purchasing a car. When contacting the manager and sales person I get ignored and no response to emails or any sort of communication with regards to what the progress is. On top of that the cars previous registration also got registered incorrectly on my name. The fines for the previous owner is now being sent to me. This is horrible service and I am totally disgusted at the sales represesntative and management of this branch.
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