IF
Infussion Financial Services
Claimed Business
IF
Infussion Financial Services
Claimed Business
8 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
#69Ranked In Financial Services
13h 58mReply Time
0 NPSUnlikely
Replied to 63% of negative reviews
Reply time on negative reviews: 13 hours 58 min
Ranking
#69
in Financial Services
Avg Reply
13h 58m
NPS Score
0
Recommended: Unlikely
Replied to 63% of negative reviews
Reply time on negative reviews: 13 hours 58 min
Review Distribution
1|8 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
Masea M
1 reviews | Active since Jan 2020
18 Feb 2026, 09:15
Please Assist urgently
I received a call from infusion financial service stating that since I have been over charged they can decrease my instalment to the amount of R8000.00 and I agreed and signed the documents and the following day,the phoned me stating that they can decrease it to the amount of R7000.00 and I went to the bank to cancel the 1st one for R8000.00 and and requested them to cancel the process hence my husband is denying me to continue with them and I have been approved for the amount of R195000.00 at Directaxis and when trying to settle my credit card ,I was told that it has been placed under dept review and I stopped them to continue, And Directaxis promised to pay my Revolving loan,credit card,game account, Rsc account. Truworths and identity but when I check with them ,they did not manage to pay hence account is under dept review.please assist in order to be cancelled as I have to repay Directaxis back
Helpful (0)
|Replies (0)MM
Masea M
1 reviews | Active since Jan 2020
18 Feb 2026, 09:15
Please Assist urgently
I received a call from infusion financial service stating that since I have been over charged they can decrease my instalment to the amount of R8000.00 and I agreed and signed the documents and the following day,the phoned me stating that they can decrease it to the amount of R7000.00 and I went to the bank to cancel the 1st one for R8000.00 and and requested them to cancel the process hence my husband is denying me to continue with them and I have been approved for the amount of R195000.00 at Directaxis and when trying to settle my credit card ,I was told that it has been placed under dept review and I stopped them to continue, And Directaxis promised to pay my Revolving loan,credit card,game account, Rsc account. Truworths and identity but when I check with them ,they did not manage to pay hence account is under dept review.please assist in order to be cancelled as I have to repay Directaxis back
0
Replies (0)AM
Alutha M
1 reviews | Active since Jan 2020
31 Jul 2025, 06:11
Funeral policy claim.
Hello Peter I desperately need your help as I’ve tried my utmost best to be lenient towards a matter that required rapid assistance with this company . I took out a policy with this company through work (Concentrix) one of the members I have covered unfortunately passed away last month (the member is my brother my mothers first born ) an unnatural death ,I addressed it they requested documentation I then sent out everything they requested,but it now seems they’re looking for every way possible to avoid paying out this is after I have told them I’ve already buried my brother things took a turn , went on to explain how ridiculously I am in debt because of the funeral expenses as I had no other policy besides it , until today’s date they keep telling me o need to provide them with a pathology report advised that the detective handling this case told me that they called and she explained what a possible lengthy process could take so they should process the claim .. please help me it’s now the end of the month I’m due to pay up all the monies I’ve borrowed during that time but I’m stuck because of them .
Helpful (0)
|Replies (0)AM
Alutha M
1 reviews | Active since Jan 2020
31 Jul 2025, 06:11
Funeral policy claim.
Hello Peter I desperately need your help as I’ve tried my utmost best to be lenient towards a matter that required rapid assistance with this company . I took out a policy with this company through work (Concentrix) one of the members I have covered unfortunately passed away last month (the member is my brother my mothers first born ) an unnatural death ,I addressed it they requested documentation I then sent out everything they requested,but it now seems they’re looking for every way possible to avoid paying out this is after I have told them I’ve already buried my brother things took a turn , went on to explain how ridiculously I am in debt because of the funeral expenses as I had no other policy besides it , until today’s date they keep telling me o need to provide them with a pathology report advised that the detective handling this case told me that they called and she explained what a possible lengthy process could take so they should process the claim .. please help me it’s now the end of the month I’m due to pay up all the monies I’ve borrowed during that time but I’m stuck because of them .
0
Replies (0)VJvR
Vicky Janse van Rensburg
1 reviews | Active since Jan 2020
28 Jul 2025, 07:55
Does Infusion Financial Services still operate?
No Contract Numbers. Is this Company still Operating? There is a Debit Order from my late mother's account but there is no way to verify what this is for as there is no valid contact numbers to be found? Can this be part of the R99 debit order ****s?
Helpful (0)
|Replies (0)VJvR
Vicky Janse van Rensburg
1 reviews | Active since Jan 2020
28 Jul 2025, 07:55
Does Infusion Financial Services still operate?
No Contract Numbers. Is this Company still Operating? There is a Debit Order from my late mother's account but there is no way to verify what this is for as there is no valid contact numbers to be found? Can this be part of the R99 debit order ****s?
0
Replies (0)LP
Loyiso P
1 reviews | Active since Jan 2020
25 Jun 2025, 10:51
What is this Infussion
I do not know this company and have never heard of it. They suddenly send me messages to pay arrears I don't know what arrears I need to nor aware of any credit I took. Called the contact centre and when asked for my ID I refused, they hung now I'm seeing the reviews and wondering how they obtain people's information. This needs a further action and must involve FSCA
Helpful (0)
|Replies (0)LP
Loyiso P
1 reviews | Active since Jan 2020
25 Jun 2025, 10:51
What is this Infussion
I do not know this company and have never heard of it. They suddenly send me messages to pay arrears I don't know what arrears I need to nor aware of any credit I took. Called the contact centre and when asked for my ID I refused, they hung now I'm seeing the reviews and wondering how they obtain people's information. This needs a further action and must involve FSCA
0
Replies (0)BR
BOITUMELO R
1 reviews | Active since Jan 2020
14 May 2025, 10:23
Warning: Infussion Financial Services' Deceptive Practices Targeting Vulnerable Clients
I'm writing this review on behalf of my mother, who recently had a distressing experience with Infussion Financial Services. As an elderly woman, she was taken advantage of by their misleading practices and poor customer service. After signing up for debt review services, my mother quickly realized that she wasn't fully informed about the disadvantages. When she tried to cancel, she was met with resistance and told she needed to pay R10,000. The representative, Luvuyo, was unhelpful and seemed more interested in retaining my mother as a client than providing quality service. On top of that she did not sign any contract with them yet they keep debiting her account every month. What's even more concerning is that Infussion Financial Services involved a third party without my mother's consent or knowledge. This raises serious concerns about their business practices and respect for client confidentiality. As my mother's advocate, I'm appalled by Infussion Financial Services' treatment of her. Their actions demonstrate a clear disregard for vulnerable clients, and it's imperative that others are aware of their practices. Advice to others: - Be cautious when dealing with financial services companies - Research the company's reputation and reviews - Be aware of potential ****s targeting elderly or vulnerable individuals Recommendation: If you're looking for financial services, consider companies that prioritize transparency, customer satisfaction, and respect for all clients. There are better options available that won't take advantage of your trust or vulnerability.
Helpful (0)
|Replies (0)BR
BOITUMELO R
1 reviews | Active since Jan 2020
14 May 2025, 10:23
Warning: Infussion Financial Services' Deceptive Practices Targeting Vulnerable Clients
I'm writing this review on behalf of my mother, who recently had a distressing experience with Infussion Financial Services. As an elderly woman, she was taken advantage of by their misleading practices and poor customer service. After signing up for debt review services, my mother quickly realized that she wasn't fully informed about the disadvantages. When she tried to cancel, she was met with resistance and told she needed to pay R10,000. The representative, Luvuyo, was unhelpful and seemed more interested in retaining my mother as a client than providing quality service. On top of that she did not sign any contract with them yet they keep debiting her account every month. What's even more concerning is that Infussion Financial Services involved a third party without my mother's consent or knowledge. This raises serious concerns about their business practices and respect for client confidentiality. As my mother's advocate, I'm appalled by Infussion Financial Services' treatment of her. Their actions demonstrate a clear disregard for vulnerable clients, and it's imperative that others are aware of their practices. Advice to others: - Be cautious when dealing with financial services companies - Research the company's reputation and reviews - Be aware of potential ****s targeting elderly or vulnerable individuals Recommendation: If you're looking for financial services, consider companies that prioritize transparency, customer satisfaction, and respect for all clients. There are better options available that won't take advantage of your trust or vulnerability.
0
Replies (0)BR
BOITUMELO R
1 reviews | Active since Jan 2020
14 May 2025, 10:15
Warning: Infussion Financial Services' Deceptive Practices Targeting Vulnerable Clients
I'm writing this review on behalf of my mother, who recently had a distressing experience with Infussion Financial Services. As an elderly woman, she was taken advantage of by their misleading practices and poor customer service. After signing up for debt review services, my mother quickly realized that she wasn't fully informed about the disadvantages. When she tried to cancel, she was met with resistance and told she needed to pay R10,000. The representative, Luvuyo, was unhelpful and seemed more interested in retaining my mother as a client than providing quality service. What's even more concerning is that Infussion Financial Services involved a third party without my mother's consent or knowledge. This raises serious concerns about their business practices and respect for client confidentiality. As my mother's advocate, I'm appalled by Infussion Financial Services' treatment of her. Their actions demonstrate a clear disregard for vulnerable clients, and it's imperative that others are aware of their practices. Advice to others: - Be cautious when dealing with financial services companies - Carefully review contracts before signing - Research the company's reputation and reviews - Be aware of potential ****s targeting elderly or vulnerable individuals Recommendation: If you're looking for financial services, consider companies that prioritize transparency, customer satisfaction, and respect for all clients. There are better options available that won't take advantage of your trust or vulnerability.
Helpful (0)
|Replies (0)BR
BOITUMELO R
1 reviews | Active since Jan 2020
14 May 2025, 10:15
Warning: Infussion Financial Services' Deceptive Practices Targeting Vulnerable Clients
I'm writing this review on behalf of my mother, who recently had a distressing experience with Infussion Financial Services. As an elderly woman, she was taken advantage of by their misleading practices and poor customer service. After signing up for debt review services, my mother quickly realized that she wasn't fully informed about the disadvantages. When she tried to cancel, she was met with resistance and told she needed to pay R10,000. The representative, Luvuyo, was unhelpful and seemed more interested in retaining my mother as a client than providing quality service. What's even more concerning is that Infussion Financial Services involved a third party without my mother's consent or knowledge. This raises serious concerns about their business practices and respect for client confidentiality. As my mother's advocate, I'm appalled by Infussion Financial Services' treatment of her. Their actions demonstrate a clear disregard for vulnerable clients, and it's imperative that others are aware of their practices. Advice to others: - Be cautious when dealing with financial services companies - Carefully review contracts before signing - Research the company's reputation and reviews - Be aware of potential ****s targeting elderly or vulnerable individuals Recommendation: If you're looking for financial services, consider companies that prioritize transparency, customer satisfaction, and respect for all clients. There are better options available that won't take advantage of your trust or vulnerability.
0
Replies (0)BR
BOITUMELO R
1 reviews | Active since Jan 2020
14 May 2025, 10:04
Avoid Infussion Financial Services - Poor Customer Service, Misleading Practices, and Taking Advantage of Vulnerable Clients
I'm extremely disappointed and frustrated with Infussion Financial Services. As an elderly woman, I felt taken advantage of by their misleading practices and poor customer service. After signing up for their debt review services, I quickly realized that they omitted crucial information about the disadvantages of debt review. When I tried to cancel their services within a few days of signing up, they refused, citing that I needed to pay R10,000 to cancel, as mentioned by their representative Luvuyo. This demand felt like ******ion, and I'm appalled that they're taking advantage of me because of my age. It's unacceptable that they're preying on vulnerable individuals like myself who may not be as fami**** with financial jargon or may be more trusting. To make matters worse, they've been ignoring my emails and hardly answering my calls. Their customer service is abysmal, and it's clear that they're more interested in holding onto clients than providing quality service. I want to cancel their policy and have my name removed from their debt review client list. However, they're making it incredibly difficult for me to do so. I urge others, especially seniors, to exercise extreme caution when dealing with Infussion Financial Services. Their practices seem designed to trap clients in contracts, rather than providing genuine assistance. Advice to others: Be wary of Infussion Financial Services and carefully review any contracts before signing. Don't fall victim to their misleading practices and poor customer service. If you're a senior or vulnerable individual, consider seeking advice from a trusted financial advisor or family member before making any decisions. Recommendation: Look for alternative financial services that prioritize transparency, customer satisfaction, and respect for all clients, regardless of age or vulnerability.
Helpful (0)
|Replies (0)BR
BOITUMELO R
1 reviews | Active since Jan 2020
14 May 2025, 10:04
Avoid Infussion Financial Services - Poor Customer Service, Misleading Practices, and Taking Advantage of Vulnerable Clients
I'm extremely disappointed and frustrated with Infussion Financial Services. As an elderly woman, I felt taken advantage of by their misleading practices and poor customer service. After signing up for their debt review services, I quickly realized that they omitted crucial information about the disadvantages of debt review. When I tried to cancel their services within a few days of signing up, they refused, citing that I needed to pay R10,000 to cancel, as mentioned by their representative Luvuyo. This demand felt like ******ion, and I'm appalled that they're taking advantage of me because of my age. It's unacceptable that they're preying on vulnerable individuals like myself who may not be as fami**** with financial jargon or may be more trusting. To make matters worse, they've been ignoring my emails and hardly answering my calls. Their customer service is abysmal, and it's clear that they're more interested in holding onto clients than providing quality service. I want to cancel their policy and have my name removed from their debt review client list. However, they're making it incredibly difficult for me to do so. I urge others, especially seniors, to exercise extreme caution when dealing with Infussion Financial Services. Their practices seem designed to trap clients in contracts, rather than providing genuine assistance. Advice to others: Be wary of Infussion Financial Services and carefully review any contracts before signing. Don't fall victim to their misleading practices and poor customer service. If you're a senior or vulnerable individual, consider seeking advice from a trusted financial advisor or family member before making any decisions. Recommendation: Look for alternative financial services that prioritize transparency, customer satisfaction, and respect for all clients, regardless of age or vulnerability.
0
Replies (0)lL
lesego L
1 reviews | Active since Jan 2020
11 May 2025, 16:56
****med by infusion financial
I got a call from an agent from this company, they some how got my details and they debited money without my permission, I feel like I was ****med I want my money back, am still waiting for my cancelation letter from these people
Helpful (0)
|Replies (0)lL
lesego L
1 reviews | Active since Jan 2020
11 May 2025, 16:56
****med by infusion financial
I got a call from an agent from this company, they some how got my details and they debited money without my permission, I feel like I was ****med I want my money back, am still waiting for my cancelation letter from these people
0
Replies (0)