Ongoing Negligence, Delays & Unresolved Issues at Inn8 / Stanlib

I am lodging this complaint to highlight the ongoing service failures, negligence, and unacceptable delays my client and I have experienced with Inn8/Stanlib.

On 29 October, we initiated a withdrawal on behalf of my client. As of today, more than a month later, the matter is still unresolved.

I have had to call Inn8 four times in one day just to get an update. Despite repeated promises of call-backs, none were received. During my fourth call (Reference 303672), I was informed that a system fault had occurred and that Inn8 only app**** for the required tax directive 36 days after the withdrawal process began. This delay was entirely due to their internal system failure, not ours.

Clients should not be subjected to this level of inefficiency. The lack of accountability and communication has become a recurring issue.

I have advised my client to document any financial losses or damages suffered during this period, as these may be taken up at the relevant tribunal. No client should bear losses caused by administrative negligence.

This is not an isolated incident.

I have been waiting 79 days for Inn8 to follow up regarding the migration of my book—still no contact.

I previously raised concerns about negligence and dishonest practices within the Inn8 group. While acknowledgement was given and solutions were promised, 45 days later none of these commitments have been honoured.

To add to this, several of my client transfers have remained outstanding for nearly 10 months.

The repeated delays, lack of communication, and failure to resolve basic operational matters have made it extremely difficult to continue defending or recommending this platform to clients.

I am sharing this publicly so other clients and advisers are aware of the challenges faced, and so that Inn8/Stanlib may finally address these ongoing issues with the seriousness they deserve.