IR
Instratin Realty
Verified Business
IR
Instratin Realty
Verified Business
10 Reviews (last 12 months)
Responds in 878 hours 4 min
AI Review Summary
Based on recent customer reviews, Instratin Realty receives overwhelmingly negative feedback across multiple properties. The most persistent complaint involves significant delays and failures in returning tenant deposits, with the finance department and specific staff members cited as unresponsive. Tenants also report recurring utility disruptions, including electricity and water cut-offs, allegedly caused by the company failing to pay municipalities despite collecting rent and utility payments from tenants. Communication is described as extremely poor, with unanswered calls, ignored emails, and unresolved maintenance tickets. Former tenants also report continued billing after vacating properties.
Performance(last 12 months):
0Trustindex Rating
#5Ranked In Real Estate
878 hours 4 minutesAverage Time To Reply
-100 NPSRecommended: Unlikely
Replied to 40% of negative reviews
Typically takes less than 878 hours 4 min to reply
TrustIndex
0
Score
Ranking
#5
in Real Estate
Avg Reply
878 hours 4 minutes
NPS Score
-100
Recommended: Unlikely
Replied to 40% of negative reviews
Typically takes less than 878 hours 4 min to reply
Review Distribution
1|10 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Instratin Realty
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTM
J
Jessica
1 reviews | Active since Jan 2020
27 Oct 2025, 11:34
Beyond poor service from instratin realty!!!
Worst company ever. They have been withholding my deposit for the past two months . Whenever I call there's never a direct answer regarding my query. The person in charge of the deposit issue (Ben Khanye) never answers calls or emails. Safe yourself and don't ever live at any residence by these people. Complete ****.
Helpful (0)
|Replies (0)J
Jessica
1 reviews | Active since Jan 2020
27 Oct 2025, 11:34
Beyond poor service from instratin realty!!!
Worst company ever. They have been withholding my deposit for the past two months . Whenever I call there's never a direct answer regarding my query. The person in charge of the deposit issue (Ben Khanye) never answers calls or emails. Safe yourself and don't ever live at any residence by these people. Complete ****.
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Replies (0)TK
TN K
1 reviews | Active since Jan 2020
18 Aug 2025, 22:17
INSTRATIN REALTY - STAY AT ONE OF THEIR PROPERTIES AT YOUR OWN RISK (ACACIA PLACE SECURITY ESTATE IN WITBANK)
I have stayed at ACACIA PLACE SECURITY ESTATE owned by INSTRATIN REALTY located in WITBANK DUVHA PARK for a more than a year and the service has been back, they over charge tenants on Electricity and Water. I finally moved out of the complex end of June and they have not refunded my deposit. A guy called BEN promised to pay after 21 working days, it went past 21 working days and they did not pay. He committed on a new date which is 8 August and even went on to lie and said my refund has been processed but that was all a lie because nothing has reflected up to date. I really do no recommend staying in this complex, these people are ****mers and they owe municipality lots of money and they use the use the tenant's monies to settle they their debts. Now they ignore my emails and they don't answer my calls.
Helpful (0)
|Replies (0)TK
TN K
1 reviews | Active since Jan 2020
18 Aug 2025, 22:17
INSTRATIN REALTY - STAY AT ONE OF THEIR PROPERTIES AT YOUR OWN RISK (ACACIA PLACE SECURITY ESTATE IN WITBANK)
I have stayed at ACACIA PLACE SECURITY ESTATE owned by INSTRATIN REALTY located in WITBANK DUVHA PARK for a more than a year and the service has been back, they over charge tenants on Electricity and Water. I finally moved out of the complex end of June and they have not refunded my deposit. A guy called BEN promised to pay after 21 working days, it went past 21 working days and they did not pay. He committed on a new date which is 8 August and even went on to lie and said my refund has been processed but that was all a lie because nothing has reflected up to date. I really do no recommend staying in this complex, these people are ****mers and they owe municipality lots of money and they use the use the tenant's monies to settle they their debts. Now they ignore my emails and they don't answer my calls.
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Replies (0)TM
EM
Eunice M
1 reviews | Active since Jan 2020
6 Jun 2025, 05:37
Maintenance
It have been almost 6 months without warm water in the unit.I am in Matlosana Gardens and I have already sent in two tickets about this and even called with no help.Protea Meters is increasing warm water tariffs and when I called explaining that I am already paying double for the electricity because I have no warm water so I have to use the stove to warm the water for everything up and it is winter.No help or any communication had been sent to me and it has been a long time. I am paying rent every month with no problem,it is unfair to be left unattended like this in a complex where they even knock at ur door when your rent is short of only R40.
Helpful (0)
|Replies (0)EM
Eunice M
1 reviews | Active since Jan 2020
6 Jun 2025, 05:37
Maintenance
It have been almost 6 months without warm water in the unit.I am in Matlosana Gardens and I have already sent in two tickets about this and even called with no help.Protea Meters is increasing warm water tariffs and when I called explaining that I am already paying double for the electricity because I have no warm water so I have to use the stove to warm the water for everything up and it is winter.No help or any communication had been sent to me and it has been a long time. I am paying rent every month with no problem,it is unfair to be left unattended like this in a complex where they even knock at ur door when your rent is short of only R40.
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Replies (0)BL
Bonsicles L
1 reviews | Active since Jan 2020
29 May 2025, 12:18
Instratin Realty
Firstly, if I could, I'd give this low class company a minus one because their service is the worst. Instratin Realty does not consider their tenants feelings whatsoever. As a previous tenant, I encounted lots of problems with them and they always take their time first before they can assist their tenants. I moved out of one of their properties in February 2025 and we're currently in May 2025, I still have not received back my deposit of R2 960.00. I sent several emails to finance alerting them how urgent I need to get back my deposit because I need to pay my tuition fees since it's exam season but no one has taken this into consideration. I only received a response once to tell me to sent through my proof of banking details. That was their only communication to me. Instratin Realty must be closed down because they do not understand the work PROFESSIONALISM. They are only quick to respond whenever someone is looking for an apartment. I am disgusted and defeated at this point. I wish someone can help me honestly :(
Helpful (0)
|Replies (0)BL
Bonsicles L
1 reviews | Active since Jan 2020
29 May 2025, 12:18
Instratin Realty
Firstly, if I could, I'd give this low class company a minus one because their service is the worst. Instratin Realty does not consider their tenants feelings whatsoever. As a previous tenant, I encounted lots of problems with them and they always take their time first before they can assist their tenants. I moved out of one of their properties in February 2025 and we're currently in May 2025, I still have not received back my deposit of R2 960.00. I sent several emails to finance alerting them how urgent I need to get back my deposit because I need to pay my tuition fees since it's exam season but no one has taken this into consideration. I only received a response once to tell me to sent through my proof of banking details. That was their only communication to me. Instratin Realty must be closed down because they do not understand the work PROFESSIONALISM. They are only quick to respond whenever someone is looking for an apartment. I am disgusted and defeated at this point. I wish someone can help me honestly :(
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Replies (0)PM
Puse M
1 reviews | Active since Jan 2020
28 May 2025, 08:06
No water and Electricity at Carnival Gardens phase 2 since 23 May 25
We are without water and electricity since 23 May 2025,no communication or anything for Carnival Gardens Phase 2,apparently Instratin is owing the municipality yet we pay for our own water and electricity. This is a violation of basic human rights and the owners need to be held accountable
Helpful (0)
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Puse M
1 reviews | Active since Jan 2020
28 May 2025, 08:06
No water and Electricity at Carnival Gardens phase 2 since 23 May 25
We are without water and electricity since 23 May 2025,no communication or anything for Carnival Gardens Phase 2,apparently Instratin is owing the municipality yet we pay for our own water and electricity. This is a violation of basic human rights and the owners need to be held accountable
0
Replies (0)LN
Lungelwa N
1 reviews | Active since Jan 2020
13 Apr 2025, 18:28
Bad support system
Bunch of illiterate 🫥
Helpful (0)
|Replies (0)LN
Lungelwa N
1 reviews | Active since Jan 2020
13 Apr 2025, 18:28
Bad support system
Bunch of illiterate 🫥
0
Replies (0)