Refuse finalising outside interior

Cecile Lu**** of Interior Design Krugersdorp qoute for repairs and replacement of outdide interior agter many calls from october to get hold if this lady and promise that it just wait for drposito payment for stuff to get release. You dont get hold of her for discussions when customer gets frustraded due to bad attitude and bad service and lack of telephonic communication this lafy refuse to finalise quotation even after paying the deposito or communicate how long still it will take