We bought a watercooler system from IQ Intelligent Solution December 2023 and still haven't recieved it

We bought a watercooler system from IQ Intelligent Solution December 2023 and still haven't recieved it. Everytime I speak to Nadene she keeps on promissing that they are recieving new stock the next week, she'll get back to me. And never does. Then she'll ignore my messages. Horrible service and complete lies😡😡