I
Irepair
Unclaimed Business
I
Irepair
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Electronics & Technology
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceFL
Frik L
1 reviews | Active since Jan 2020
27 Jul 2023, 14:46
iRepair Pavilion Durban - very poor service and rude treatment.
Replaced an iPhone screen which then did not function properly and cracked (probably wasn't sated correctly) - it was not dropped. Owner/manager was not interested in assisting even though there was a record of taking it back within the first week and again later. Each time we were made out to be the culprits etc. Enough said - will definitely think twice before using them.
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Frik L
1 reviews | Active since Jan 2020
27 Jul 2023, 14:46
iRepair Pavilion Durban - very poor service and rude treatment.
Replaced an iPhone screen which then did not function properly and cracked (probably wasn't sated correctly) - it was not dropped. Owner/manager was not interested in assisting even though there was a record of taking it back within the first week and again later. Each time we were made out to be the culprits etc. Enough said - will definitely think twice before using them.
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Smangele S
1 reviews | Active since Jan 2020
24 Nov 2022, 08:15
Shocking service. Never again!
This is absolutely crazy. I dropped my phone there a couple of months ago. I then when to pick it up and they couldn’t find my phone. I came back the following weekend only to find out the phone wouldn’t switch on. A couple of minutes later the phone turned on. I then got promised my phone would be couriered to me on Monday. Today is Thursday!! I got a hold of them after several attempts. My phone had to be couriered to me because of the lack of service. This is unbelievably bad service!! I am never sending any device there.
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Smangele S
1 reviews | Active since Jan 2020
24 Nov 2022, 08:15
Shocking service. Never again!
This is absolutely crazy. I dropped my phone there a couple of months ago. I then when to pick it up and they couldn’t find my phone. I came back the following weekend only to find out the phone wouldn’t switch on. A couple of minutes later the phone turned on. I then got promised my phone would be couriered to me on Monday. Today is Thursday!! I got a hold of them after several attempts. My phone had to be couriered to me because of the lack of service. This is unbelievably bad service!! I am never sending any device there.
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Zama M
1 reviews | Active since Jan 2020
8 Jul 2021, 08:58
IRepair Pavilion
IRepair Pavilion has got to be the worst at customer service. They replaced my MacBook’s motherboard for R5500. I collected the laptop and it’s still not working. No response to their emails, telephone not going through. If need be, find an alternative
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Zama M
1 reviews | Active since Jan 2020
8 Jul 2021, 08:58
IRepair Pavilion
IRepair Pavilion has got to be the worst at customer service. They replaced my MacBook’s motherboard for R5500. I collected the laptop and it’s still not working. No response to their emails, telephone not going through. If need be, find an alternative
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Paul S
1 reviews | Active since Jan 2020
27 May 2021, 08:44
iRepair Pavilion - Incompetence or Fraudulent ???
iRepair Pavilion Ticket numbers: PAV-2399 – iPhone 6S PAV-2400 – iPhone 6G • I dropped off 2 x iPhones on 11 December 2019 at the Pavilion Kiosk. • My children had entered the codes in incorrectly too many times and devices were locked. • 27 February 2020 I walked-in to the kiosk to get feedback on the status of the repair. Where I was told that they were unable to unlock the devices and that iRepair would need to take the devices through to Apple iStore to assist. They stated that iStore would not accept these without the original boxes to prove ownership. • I dropped off the 2 x Boxes at the kiosk around 6th March 2020. • Covid and lockdown then came into existence and I was unable to follow up. • 24 June 2020 I contacted iRepair and requested feedback or I would collect the 2 x phones and boxes. • After no response I visited the kiosk again and was told that one of the handsets and boxes was missing and they would contact me once located. • After numerous emails, I received response 23 September 2020 that they were unable to locate the one handset and that both boxes were also now missing. They said that they would replace the missing handset; but I was to give them a week to resolve. • On 09 October iRepair contacted me to say that the replacement phone was under final diagnostics, but the boxes were untraceable meaning that my other handset would be unable to be repaired at the iStore. • 01 December 2020 iRepair contacted me to say that the phones were ready for collection (1 replacement (working) and 1 locked phone; both without boxes). • My family contracted Covid and we had to isolate therefore were unable to collect. • On 22 December 2020 I notified iRepair that this was the reason why I did not collect; but I was now able to. • On 26 December 2020 iRepair contacted me to say that it would be easier if they rather paid me for the 2 x devices. I researched this on the iStore for the price of a reconditioned iPhone 6 and this was R3,200 for each phone which I notified iRepair of on 24th February 2021. • Since then, the I have contacted iRepair on numerous occasions and have had no response. Either gross incompetence or fraudulent behaviour but after 18 months I don’t have phones, don’t have reimbur*****t and don’t know where I stand…
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Paul S
1 reviews | Active since Jan 2020
27 May 2021, 08:44
iRepair Pavilion - Incompetence or Fraudulent ???
iRepair Pavilion Ticket numbers: PAV-2399 – iPhone 6S PAV-2400 – iPhone 6G • I dropped off 2 x iPhones on 11 December 2019 at the Pavilion Kiosk. • My children had entered the codes in incorrectly too many times and devices were locked. • 27 February 2020 I walked-in to the kiosk to get feedback on the status of the repair. Where I was told that they were unable to unlock the devices and that iRepair would need to take the devices through to Apple iStore to assist. They stated that iStore would not accept these without the original boxes to prove ownership. • I dropped off the 2 x Boxes at the kiosk around 6th March 2020. • Covid and lockdown then came into existence and I was unable to follow up. • 24 June 2020 I contacted iRepair and requested feedback or I would collect the 2 x phones and boxes. • After no response I visited the kiosk again and was told that one of the handsets and boxes was missing and they would contact me once located. • After numerous emails, I received response 23 September 2020 that they were unable to locate the one handset and that both boxes were also now missing. They said that they would replace the missing handset; but I was to give them a week to resolve. • On 09 October iRepair contacted me to say that the replacement phone was under final diagnostics, but the boxes were untraceable meaning that my other handset would be unable to be repaired at the iStore. • 01 December 2020 iRepair contacted me to say that the phones were ready for collection (1 replacement (working) and 1 locked phone; both without boxes). • My family contracted Covid and we had to isolate therefore were unable to collect. • On 22 December 2020 I notified iRepair that this was the reason why I did not collect; but I was now able to. • On 26 December 2020 iRepair contacted me to say that it would be easier if they rather paid me for the 2 x devices. I researched this on the iStore for the price of a reconditioned iPhone 6 and this was R3,200 for each phone which I notified iRepair of on 24th February 2021. • Since then, the I have contacted iRepair on numerous occasions and have had no response. Either gross incompetence or fraudulent behaviour but after 18 months I don’t have phones, don’t have reimbur*****t and don’t know where I stand…
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Athenkosi M
1 reviews | Active since Jan 2020
18 May 2021, 18:54
Mr
Good evening I hope this finds you well. This is to express our gratitude with the high level of customer service we received from Emily. We came in on Sunday to repair a phone, the way she was kind and friendly towards us and other clients was amazing. She was professional, fast and very knowledgeable about her work. She deserves 5 stars. Keep up the good work guys.
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Athenkosi M
1 reviews | Active since Jan 2020
18 May 2021, 18:54
Mr
Good evening I hope this finds you well. This is to express our gratitude with the high level of customer service we received from Emily. We came in on Sunday to repair a phone, the way she was kind and friendly towards us and other clients was amazing. She was professional, fast and very knowledgeable about her work. She deserves 5 stars. Keep up the good work guys.
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Adila C
1 reviews | Active since Jan 2020
12 Jan 2020, 11:46
Excellent service.
I would like to thank Irepair in Pavillion for fixing my phone before the estimated time. They have the best service. There was a gentleman that assisted me on Friday 10 Jan, I didn’t get he’s name. But Thank you Sir.
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Adila C
1 reviews | Active since Jan 2020
12 Jan 2020, 11:46
Excellent service.
I would like to thank Irepair in Pavillion for fixing my phone before the estimated time. They have the best service. There was a gentleman that assisted me on Friday 10 Jan, I didn’t get he’s name. But Thank you Sir.
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Yanga R
1 reviews | Active since Jan 2020
16 Sept 2019, 16:02
Sub-Standard Spares
iRepiar Pavallion: They replaced my screen for iPhone 7 in May 2019, 3 months later their screen is cracking inside. Their technician said it is because of the pressure and I must pay again for them to replace the screen again. He couldn't tell me the cause of the pressure.
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Yanga R
1 reviews | Active since Jan 2020
16 Sept 2019, 16:02
Sub-Standard Spares
iRepiar Pavallion: They replaced my screen for iPhone 7 in May 2019, 3 months later their screen is cracking inside. Their technician said it is because of the pressure and I must pay again for them to replace the screen again. He couldn't tell me the cause of the pressure.
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