BAD SERVICE AND IGNORING CUSTOMERS

I requested to have a new date for a extraction for April cause the lady that controls Whatsapp said the doctor is on leave and stuf I messaged them recently again Monday 15th April to enquire about a new date requesting to have a mold done for a full set of teeth top section and the lady was so attitude on Whatsapp saying oh didn't Mitchell's Plain see u my agreement was that I was gonna go to mplain but then I worked heavy hours which lead me to never get to it I eventually went back to the Whatsapp number requesting for availability she ignores the Whatsapp messages while I see her online hole time and going off I wanted to request a new date to pull and put in the temporary dentures as for I urgently needed it same with communication from the dentist people they claim stuf on my medical aid tell me items is free but claims are put in on my medical aid without my knowledge or communication from them which makes it seem like they don't communicate to they're customers which is bad .... In future the don't have a proper number on Google to call to enquire only they can call u which is bad especially for complains so here is one .... Bad service