Istore South Africa
1.5|2,361 reviews
DG
Direshan G
1 reviews | Active since Member
12 May 2026, 19:03
3rd iPad Pro failure - iStore misrepresenting CPA law lam on my third iPad Pro M4 replacement, and l am facing a fourth hardware failure
3rd iPad Pro failure - iStore misrepresenting CPA law lam on my third iPad Pro M4 replacement, and l am facing a fourth hardware failure. Every unit provided by Store Mall of Africa has suffered from recurring hardware defects (Service Refs: MA106543, MA109231, MA112115). Instead of a permanent resolution, Team Leader Matthew H. is attempting to force a fourth M4 unit on me. He is misrepresenting the CPA by claiming my rights expired after 90 days (Section 56(3)). He is ignoring Section 56(2), which provides a 6-month statutory warranty from the date of delivery (31 Jan 2026). As an engineer, l deal in data. Three failures prove the remedy is ineffective. I have formally rejected another M4 and demand a model transition (M5) or an upliftment authority for a refund. I am escalating this to the CGSO. IStore is choosing internal "service strategies" over SA Law.
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Direshan G's updateReviewer Update
14 May 2026, 10:51UPDATE [14 May 2026]: Following a final deadlock with Core Group (iStore) management regarding the recurring hardware failures of my 3rd iPad Pro M4 unit, I have formally escalated this dispute to the Consumer Goods and Services Ombud (CGSO).
The matter is now being mediated under CGSO Case Reference: 202605-0189203.
I have rejected the supplier’s offer of a 4th device via "like-for-like" replacement of a demonstrably non-durable model. I am now seeking a formal resolution under Section 56 of the CPA via the Ombudsman’s office.
The matter is now being mediated under CGSO Case Reference: 202605-0189203.
I have rejected the supplier’s offer of a 4th device via "like-for-like" replacement of a demonstrably non-durable model. I am now seeking a formal resolution under Section 56 of the CPA via the Ombudsman’s office.
DG
Direshan G's update14 May 2026, 10:51
Reviewer Update
UPDATE [14 May 2026]: Following a final deadlock with Core Group (iStore) management regarding the recurring hardware failures of my 3rd iPad Pro M4 unit, I have formally escalated this dispute to the Consumer Goods and Services Ombud (CGSO).
The matter is now being mediated under CGSO Case Reference: 202605-0189203.
I have rejected the supplier’s offer of a 4th device via "like-for-like" replacement of a demonstrably non-durable model. I am now seeking a formal resolution under Section 56 of the CPA via the Ombudsman’s office.
The matter is now being mediated under CGSO Case Reference: 202605-0189203.
I have rejected the supplier’s offer of a 4th device via "like-for-like" replacement of a demonstrably non-durable model. I am now seeking a formal resolution under Section 56 of the CPA via the Ombudsman’s office.