1 reviews | Active since Member
3rd iPad Pro failure - iStore misrepresenting CPA law lam on my third iPad Pro M4 replacement, and l am facing a fourth hardware failure. Every unit provided by Store Mall of Africa has suffered from recurring hardware defects (Service Refs: MA106543, MA109231, MA112115). Instead of a permanent resolution, Team Leader Matthew H. is attempting to force a fourth M4 unit on me. He is misrepresenting the CPA by claiming my rights expired after 90 days (Section 56(3)). He is ignoring Section 56(2), which provides a 6-month statutory warranty from the date of delivery (31 Jan 2026). As an engineer, l deal in data. Three failures prove the remedy is ineffective. I have formally rejected another M4 and demand a model transition (M5) or an upliftment authority for a refund. I am escalating this to the CGSO. IStore is choosing internal "service strategies" over SA Law.
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