I
iSwitch
Unclaimed Business
I
iSwitch
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, i-Switch Prepaid Metering (Pty) Ltd receives strong praise for individual staff members, particularly Nathanie Chellan, Lee-Shane Titus, Lee-Ann, and Harold, who are consistently highlighted for prompt, professional, and after-hours assistance. However, a significant portion of negative feedback centres on billing errors, unexplained high charges, lump-sum deductions from meter reading failures, and prolonged electricity disconnections while disputes remain unresolved. Customers also express frustration with the app's reliability, lack of transparency in consumption data, and the perceived high cost of fixed daily charges.
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
Frequently Asked Questions About iSwitch
Based on recent customer reviews, i-Switch Prepaid Metering (Pty) Ltd receives strong praise for individual staff members, particularly Nathanie Chellan, Lee-Shane Titus, Lee-Ann, and Harold, who are consistently highlighted for prompt, professional, and after-hours assistance. However, a significant portion of negative feedback centres on billing errors, unexplained high charges, lump-sum deductions from meter reading failures, and prolonged electricity disconnections while disputes remain unresolved. Customers also express frustration with the app's reliability, lack of transparency in consumption data, and the perceived high cost of fixed daily charges.
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMD
Michiel D
1 reviews | Active since Jan 2020
20 Feb 2025, 20:38
Don't use this company!!
Can I just say, DO NOT USE THIS COMPANY. There website does not work when you need to buy water. There is always an issue to log in and buy water!!!! I have been struggling for 3 days just to buy water on their website!! The most USELESS website ever!!!
Helpful (0)
|Replies (0)MD
Michiel D
1 reviews | Active since Jan 2020
20 Feb 2025, 20:38
Don't use this company!!
Can I just say, DO NOT USE THIS COMPANY. There website does not work when you need to buy water. There is always an issue to log in and buy water!!!! I have been struggling for 3 days just to buy water on their website!! The most USELESS website ever!!!
0
Replies (0)HM
Happiness M
1 reviews | Active since Jan 2020
18 Feb 2025, 13:30
Worst thing to happen to my home
Ever since Iswitch, I’ve never been able to enjoy the luxury that is electricity. You pay ridiculous amounts like R700+ just get 20 units out of it, which is the most ridiculous thing I’ve ever experienced in my life and I’m just ready to move out of this place because we’re being taken advantage of.
Helpful (0)
|Replies (0)HM
Happiness M
1 reviews | Active since Jan 2020
18 Feb 2025, 13:30
Worst thing to happen to my home
Ever since Iswitch, I’ve never been able to enjoy the luxury that is electricity. You pay ridiculous amounts like R700+ just get 20 units out of it, which is the most ridiculous thing I’ve ever experienced in my life and I’m just ready to move out of this place because we’re being taken advantage of.
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Replies (0)JM
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Monica M
1 reviews | Active since Jan 2020
11 Dec 2024, 16:10
Service
Today I had questions with my water and electricity prepaid I called iswitch and spoke to Nathanie Chellan she explained to me about the services fees charged when buy prepaid electricity and water she was very clear and forthcoming with information I understood everything..thank you very much for excellent service keep it up really appreciated
Helpful (0)
|Replies (0)MM
Monica M
1 reviews | Active since Jan 2020
11 Dec 2024, 16:10
Service
Today I had questions with my water and electricity prepaid I called iswitch and spoke to Nathanie Chellan she explained to me about the services fees charged when buy prepaid electricity and water she was very clear and forthcoming with information I understood everything..thank you very much for excellent service keep it up really appreciated
0
Replies (0)LH
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Mpho N
1 reviews | Active since Jan 2020
5 Dec 2024, 08:58
Horrible service providers, no transparency!
Horrible service! At our Estate we use ISwitch to purchase electricity, and they have recently started billing water and sewage charges once a month. This means when you load electricity, the amount would first be allocated to the previous month's water and sewage charges. Just between yesterday and today I have loaded R600 and my balance is R0.87 yet the sewage and water charges add up to R382.10. I will never stay in an Estate that uses iSwitch. I moved from spending R1500 monthly on electricity and water to now spending about R2000 since this implemetation.
Helpful (0)
|Replies (0)MN
Mpho N
1 reviews | Active since Jan 2020
5 Dec 2024, 08:58
Horrible service providers, no transparency!
Horrible service! At our Estate we use ISwitch to purchase electricity, and they have recently started billing water and sewage charges once a month. This means when you load electricity, the amount would first be allocated to the previous month's water and sewage charges. Just between yesterday and today I have loaded R600 and my balance is R0.87 yet the sewage and water charges add up to R382.10. I will never stay in an Estate that uses iSwitch. I moved from spending R1500 monthly on electricity and water to now spending about R2000 since this implemetation.
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Replies (0)