i-Switch Prepaid Metering (Pty) Ltd

Based on recent customer reviews, i-Switch Prepaid Metering (Pty) Ltd receives a sharply divided customer experience. Customers consistently praise individual agents such as Lee-Shane, Lee-Ann, Nathanie, Yaseen and Samson for prompt, patient and after-hours assistance via WhatsApp and email. However, a recurring theme is frustration with billing accuracy, where customers report unexplained negative balances, sudden lump-sum deductions and meters allegedly not reading for extended periods. Complaints also highlight slow ticket resolution, perceived high charges, app reliability issues and difficulty reaching support on weekends and holidays.

i-Switch Prepaid Metering (Pty) Ltd has a TrustIndex of 5.2 out of 10 on Hellopeter, based on 29 reviews in the last 12 months. They reply to 70% of negative reviews, typically within .