i-Switch Prepaid Metering (Pty) Ltd
Verified Business
|3.7|38 Reviews (last 12 months)|Responds in 205h 18m
i-Switch Prepaid Metering (Pty) Ltd
Verified Business
|3.7
38 Reviews (last 12 months)
Responds in 205h 18m
AI Review Summary
Based on recent customer reviews, i-Switch Prepaid Metering (Pty) Ltd receives a sharply divided customer experience. Customers consistently praise individual agents such as Lee-Shane, Lee-Ann, Nathanie, Yaseen and Samson for prompt, patient and after-hours assistance via WhatsApp and email. However, a recurring theme is frustration with billing accuracy, where customers report unexplained negative balances, sudden lump-sum deductions and meters allegedly not reading for extended periods. Complaints also highlight slow ticket resolution, perceived high charges, app reliability issues and difficulty reaching support on weekends and holidays.
Performance(last 12 months):
Trustindex Rating
5.3Ranked In Utilities
#7Reply Time
205h 18mNPS Score
-43Unlikely
Replied to 64% of negative reviews
Reply time on negative reviews: 34h 7m
TrustIndex
5.3
Ranking
#7
in Utilities
Reply Time
205h 18m
NPS Score
-43
Recommended: Unlikely
Replied to 64% of negative reviews
Reply time on negative reviews: 34h 7m
Review Distribution
3.7|38 Reviews
Jul '25 - Jun '26
Recent reviews (38)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNS
Nonhlanhla S
1 reviews | Active since Jan 2020
25 May 2026, 14:08
I WANT MY UNITS BACK!!!
I-Switch is the worst to deal with, I am being taken advantage of unfairly Harold was there claiming to assist me and a week later still nothing. I-Switch has currently taken over in my complex. And in the transition, we were told we would get reimbursed the units showing in our old meters which I was in a very positive balance it could leave me 2months without buying any electricity. And yes, I did get reimbursed when the transition kicked off which I was happy about. A month in they seemed to be a problem with their installation and there was water damage. Which caused them to switch meters for our block in the transition I was not told or notified I just got a new meter and my old units were not accounted for as I was querying this, I was told they had already reimbursed me my old units, which is not true. The old meter just got changed without my knowledge and then they get to tell me that all my units got used up? when and how I don’t know, its not even justified and they just ****** me and they don’t care. No one is getting back to me, no one is helping me. Their consumption is even ridiculous I was not using more than 8 units in a day with my old meter right now it looks like I’m using 12 units and above daily. I’m constantly at work no one is home I leave early come back late I have gas stove, gas heater but with all this in place I-switch seems to be consuming far more than I use! I-SWITCH I WANT MY UNITS BACK!!!
Helpful (0)
|Replies (2)NS
Nonhlanhla S
1 reviews | Active since Jan 2020
25 May 2026, 14:08
I WANT MY UNITS BACK!!!
I-Switch is the worst to deal with, I am being taken advantage of unfairly Harold was there claiming to assist me and a week later still nothing. I-Switch has currently taken over in my complex. And in the transition, we were told we would get reimbursed the units showing in our old meters which I was in a very positive balance it could leave me 2months without buying any electricity. And yes, I did get reimbursed when the transition kicked off which I was happy about. A month in they seemed to be a problem with their installation and there was water damage. Which caused them to switch meters for our block in the transition I was not told or notified I just got a new meter and my old units were not accounted for as I was querying this, I was told they had already reimbursed me my old units, which is not true. The old meter just got changed without my knowledge and then they get to tell me that all my units got used up? when and how I don’t know, its not even justified and they just ****** me and they don’t care. No one is getting back to me, no one is helping me. Their consumption is even ridiculous I was not using more than 8 units in a day with my old meter right now it looks like I’m using 12 units and above daily. I’m constantly at work no one is home I leave early come back late I have gas stove, gas heater but with all this in place I-switch seems to be consuming far more than I use! I-SWITCH I WANT MY UNITS BACK!!!
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Lerato M
1 reviews | Active since Jan 2020
1 May 2026, 11:25
Bad service
Never buy electricity from them on a holiday or weekend they are a problem they never answer emails,calls even WhatsApp. I've been trying to process my electricity token since 09:00am now I'm out of electricity
Helpful (0)
|Replies (0)VdlP
Valeriette de la Pierre
1 reviews | Active since Jan 2020
13 Mar 2026, 18:33
Samson thanks a million for the assistance with sorting out the power and that on a Friday night at 8:30
Samson thanks a million for the assistance with sorting out the power and that on a Friday night at 8:30. Samson went beyond and above 🙏
Helpful (0)
|Replies (0)VdlP
Valeriette de la Pierre
1 reviews | Active since Jan 2020
13 Mar 2026, 18:33
Samson thanks a million for the assistance with sorting out the power and that on a Friday night at 8:30
Samson thanks a million for the assistance with sorting out the power and that on a Friday night at 8:30. Samson went beyond and above 🙏
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Replies (0)