IL
Itaga Luxury Private Game Lodge
Unclaimed Business
IL
Itaga Luxury Private Game Lodge
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
6 Dec 2021, 10:45
***EXTREMELY RUDE, DISHONEST, SUB-STANDARD SERVICE FROM LYNETTE VAN SCHALKWYK***
***EXTREMELY RUDE, DISHONEST, SUB-STANDARD SERVICE FROM LYNETTE VAN SCHALKWYK*** 1. Upon arrival, the accommodation keys were idiotically left in the kitchen but the front door was locked. We had to pry open the doors (without damaging them) to get the keys. 2. On a 6-plate stove, only 2 plates worked. Using 2 plates to cook 3 meals a day for 13 people is ridiculous. 3. Oven did not work at all. 4. Fridge was not cleaned and had dark brown, wet grime in it. 5. Jacuzzi did not work at all. 6. 1 room had hot water on one day and randomly had no hot water on another day; whilst all other rooms consistently had hot water. 7. We paid a refundable deposit of R2000 and expected the refund 7 days later (as per Lynette's policy). 14 days later, we still did not receive our money. 8. Calls and messages to Lynette went unanswered until we warned her of laying charges against her for keeping our deposit. 9. Her excuse for the delay in paying me was that she had no connectivity, yet she has been chatting to myself and another guest over Whatsapp. What an idiotic human. 10. All the above complaints were raised with Lynette, during and after our stay, with ZERO response or resolution from Lynette. In response to confronting her about my outstanding deposit and the issues we experienced, I (being the customer) was told by Lynette that my "behaviour is childlike" and that I should "relax". Lynette, you should be as far away from customers as possible. Your attitude and conduct is sub-human.
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Anonymous
1 reviews | Active since Jan 2020
6 Dec 2021, 10:45
***EXTREMELY RUDE, DISHONEST, SUB-STANDARD SERVICE FROM LYNETTE VAN SCHALKWYK***
***EXTREMELY RUDE, DISHONEST, SUB-STANDARD SERVICE FROM LYNETTE VAN SCHALKWYK*** 1. Upon arrival, the accommodation keys were idiotically left in the kitchen but the front door was locked. We had to pry open the doors (without damaging them) to get the keys. 2. On a 6-plate stove, only 2 plates worked. Using 2 plates to cook 3 meals a day for 13 people is ridiculous. 3. Oven did not work at all. 4. Fridge was not cleaned and had dark brown, wet grime in it. 5. Jacuzzi did not work at all. 6. 1 room had hot water on one day and randomly had no hot water on another day; whilst all other rooms consistently had hot water. 7. We paid a refundable deposit of R2000 and expected the refund 7 days later (as per Lynette's policy). 14 days later, we still did not receive our money. 8. Calls and messages to Lynette went unanswered until we warned her of laying charges against her for keeping our deposit. 9. Her excuse for the delay in paying me was that she had no connectivity, yet she has been chatting to myself and another guest over Whatsapp. What an idiotic human. 10. All the above complaints were raised with Lynette, during and after our stay, with ZERO response or resolution from Lynette. In response to confronting her about my outstanding deposit and the issues we experienced, I (being the customer) was told by Lynette that my "behaviour is childlike" and that I should "relax". Lynette, you should be as far away from customers as possible. Your attitude and conduct is sub-human.
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Replies (0)RM
Refilwe M
1 reviews | Active since Jan 2020
13 Jun 2021, 14:03
Itaga lodge poor customer service
The place was beautiful and clean. We were happy when we got there. Only to find the stove is not working, one drawer was broken. We could not cook. The owner still has not paid our breakage fee, it’s 14 days now. When we send enquiries about the refund, she does not respond. She is denying that the drawer was broken. We agreed that she takes the money for the drawer and refund the balance. We are still waiting. Not sure if it’s a matter of race or poor customer service.
Helpful (0)
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Refilwe M
1 reviews | Active since Jan 2020
13 Jun 2021, 14:03
Itaga lodge poor customer service
The place was beautiful and clean. We were happy when we got there. Only to find the stove is not working, one drawer was broken. We could not cook. The owner still has not paid our breakage fee, it’s 14 days now. When we send enquiries about the refund, she does not respond. She is denying that the drawer was broken. We agreed that she takes the money for the drawer and refund the balance. We are still waiting. Not sure if it’s a matter of race or poor customer service.
0
Replies (0)HG
Hannes G
1 reviews | Active since Jan 2020
4 May 2020, 13:30
Excellent help from Itaga Lodge
Even after being shafted for R16000.00 by Matingwe Lodge and Hotel.com in lockdown period, Itaga Lodge and Bookings.com gave us a voucher for a year, no questions asked as they understood the effects of covert-19 lockdown. A great thankyou to Anneli Reyneke at Itaga Lodge for your prompt and great help.
Helpful (0)
|Replies (0)HG
Hannes G
1 reviews | Active since Jan 2020
4 May 2020, 13:30
Excellent help from Itaga Lodge
Even after being shafted for R16000.00 by Matingwe Lodge and Hotel.com in lockdown period, Itaga Lodge and Bookings.com gave us a voucher for a year, no questions asked as they understood the effects of covert-19 lockdown. A great thankyou to Anneli Reyneke at Itaga Lodge for your prompt and great help.
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