IK
Italian Kitchen
Unclaimed Business
IK
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencemW
marlyse W
1 reviews | Active since Jan 2020
29 May 2023, 12:20
Bad Service
We visited this place on Friday 26th May, we arrived and was taken to our seats, we waited for almost 20 minutes when we realized we are not being served! A family walks in after us and they get asked for their order and glasses were placed on their table, why were we ignored?? I got up, complained to the manager and all he asked was where were we sitting!🤬 and I just stormed out, this is not a good impression on your place. Terrible delivery service
Helpful (0)
|Replies (0)mW
marlyse W
1 reviews | Active since Jan 2020
29 May 2023, 12:20
Bad Service
We visited this place on Friday 26th May, we arrived and was taken to our seats, we waited for almost 20 minutes when we realized we are not being served! A family walks in after us and they get asked for their order and glasses were placed on their table, why were we ignored?? I got up, complained to the manager and all he asked was where were we sitting!🤬 and I just stormed out, this is not a good impression on your place. Terrible delivery service
0
Replies (0)NG
Nerosha G
1 reviews | Active since Jan 2020
27 Apr 2023, 14:24
Terribly poor service at Marco’s in umhlanga
Found hair in my food. I asked for the bill and they charged me full price for the meal. The waiter said they couldn’t find the manager. Waited 15-20 minutes but apparently he/she couldn’t be found. So I paid the bill and left. I blame the manager for the poor service. Will not be eating there again.
Helpful (0)
|Replies (0)NG
Nerosha G
1 reviews | Active since Jan 2020
27 Apr 2023, 14:24
Terribly poor service at Marco’s in umhlanga
Found hair in my food. I asked for the bill and they charged me full price for the meal. The waiter said they couldn’t find the manager. Waited 15-20 minutes but apparently he/she couldn’t be found. So I paid the bill and left. I blame the manager for the poor service. Will not be eating there again.
0
Replies (0)TM
Thulani M
1 reviews | Active since Jan 2020
26 Feb 2023, 18:05
Italian Kitchen disaster!
Waited 10mins to get attended to at the entrance. Offered drinks they didn’t have and had to fetch it in the next restaurant. Charging plugs are dirty. Straw for my partner looks like it was chewed on by rats! Dirty floor. This is in Emperors Palace
Helpful (0)
|Replies (0)TM
Thulani M
1 reviews | Active since Jan 2020
26 Feb 2023, 18:05
Italian Kitchen disaster!
Waited 10mins to get attended to at the entrance. Offered drinks they didn’t have and had to fetch it in the next restaurant. Charging plugs are dirty. Straw for my partner looks like it was chewed on by rats! Dirty floor. This is in Emperors Palace
0
Replies (0)YP
Yaaseen P
1 reviews | Active since Jan 2020
6 Dec 2022, 08:12
Back to dining in the old days
My wife and I got a voucher for Italian Kitchen and thought it would be a nice new place to try out. As we get in and sit down we ask if we can change to another table and we indicate where. The waiter who initially helped us in said she was leaving but that she would get the table cleaned up and ask another waiter to escort us there. We wait and nothing happens. The waiter who was supposed to take over and help us decided to wait for other people and seat them. We then ask another waiter he claims he is busy but will be there right now. 10 minutes later and he is not back. Eventually , after all of this , we finally get our drinks order taken by another waiter, Emma, who only came because that guy took so long. We ask if we can go to the table we have been waiting for and she tells us yes we can, they'll clean it now. As the other waiter (the one who was initially supposed to clean the table for us) starts to clean the table, my wife and I get up to move. He tells us no this isn't for you it's for other two guests who want to sit there . These two came after us. We sit and wait and that same couple gets their coffee before we even get water. Another table got served by this same waiter 4 times before we got served once and said table also arrived after us. The only time he decided to take our order was when we got up. The only difference between our table and the other two tables who came after us is that my wife and I are young POC and the other tables were old white couples. Out of the four groups in the main seating area. Two were groups of colour including myself. The two of us got checked on and served twice in the twenty minute wait. The other two tables, who both came after us, got seen to at least 7 times. I honestly never want to see Italian Kitchen again or that disgrace of a waiter. I'll just burn our gift voucher because no-one deserves to go there. Nothings changed I guess.
Helpful (0)
|Replies (0)YP
Yaaseen P
1 reviews | Active since Jan 2020
6 Dec 2022, 08:12
Back to dining in the old days
My wife and I got a voucher for Italian Kitchen and thought it would be a nice new place to try out. As we get in and sit down we ask if we can change to another table and we indicate where. The waiter who initially helped us in said she was leaving but that she would get the table cleaned up and ask another waiter to escort us there. We wait and nothing happens. The waiter who was supposed to take over and help us decided to wait for other people and seat them. We then ask another waiter he claims he is busy but will be there right now. 10 minutes later and he is not back. Eventually , after all of this , we finally get our drinks order taken by another waiter, Emma, who only came because that guy took so long. We ask if we can go to the table we have been waiting for and she tells us yes we can, they'll clean it now. As the other waiter (the one who was initially supposed to clean the table for us) starts to clean the table, my wife and I get up to move. He tells us no this isn't for you it's for other two guests who want to sit there . These two came after us. We sit and wait and that same couple gets their coffee before we even get water. Another table got served by this same waiter 4 times before we got served once and said table also arrived after us. The only time he decided to take our order was when we got up. The only difference between our table and the other two tables who came after us is that my wife and I are young POC and the other tables were old white couples. Out of the four groups in the main seating area. Two were groups of colour including myself. The two of us got checked on and served twice in the twenty minute wait. The other two tables, who both came after us, got seen to at least 7 times. I honestly never want to see Italian Kitchen again or that disgrace of a waiter. I'll just burn our gift voucher because no-one deserves to go there. Nothings changed I guess.
0
Replies (0)NA
PB
Paoul B
1 reviews | Active since Jan 2020
16 Dec 2021, 14:43
Absolutely exquisite
The food can only be praised. Four of us ordered different items and tasted each other’s and everything was delicious and perfectly prepared. Portion sizes were generous and very good value for money. The service was good considering how busy they were. My no. 1 spot in Jhb so far.
Helpful (0)
|Replies (0)PB
Paoul B
1 reviews | Active since Jan 2020
16 Dec 2021, 14:43
Absolutely exquisite
The food can only be praised. Four of us ordered different items and tasted each other’s and everything was delicious and perfectly prepared. Portion sizes were generous and very good value for money. The service was good considering how busy they were. My no. 1 spot in Jhb so far.
0
Replies (0)MM
Matsidiso M
1 reviews | Active since Jan 2020
10 Dec 2021, 06:58
EATalian is a really cosy place
The walls are filled with vintage art and the restaurant makes the effort to make you feel that you have stepped into a foreign space filled with light and aroma and Italian authenticity. Although I had not eaten at the EATalian, I did order a pot of tea and a cappachino. Unfortunately the coffee was brewed at an extremely high heat which burnt the coffee and made it very strong. So much that I didn't finish it. I look forward to trying the food soon.
Helpful (0)
|Replies (0)MM
Matsidiso M
1 reviews | Active since Jan 2020
10 Dec 2021, 06:58
EATalian is a really cosy place
The walls are filled with vintage art and the restaurant makes the effort to make you feel that you have stepped into a foreign space filled with light and aroma and Italian authenticity. Although I had not eaten at the EATalian, I did order a pot of tea and a cappachino. Unfortunately the coffee was brewed at an extremely high heat which burnt the coffee and made it very strong. So much that I didn't finish it. I look forward to trying the food soon.
0
Replies (0)