IP
Ithuba Protection Services
Unclaimed Business
IP
Ithuba Protection Services
Unclaimed Business
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Review Distribution
2|4 Reviews
Jun '25 - May '26
5(25%)
4(0%)
3(0%)
2(0%)
1(75%)
5(25%)
4(0%)
3(0%)
2(0%)
1(75%)
Frequently Asked Questions About Ithuba Protection Services
Ithuba Protection Services has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Ithuba Protection Services across 14 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceM
MICKEY
1 reviews | Active since Jan 2020
23 Feb 2026, 10:57
ormal Complaint - Failure to Respond to Alarm Event and Resulting Business Burglary on 21 February 2026.
Dear ITHUBA Protection Services Management, I am writing to formally lodge a complaint regarding the burglary that occurred at our business premises on 21 February 2026 while the alarm system was fully armed and under your monitoring service. According to your records, the building was armed at 17h54 on 20 February 2026. However, at 01h01 on 21 February 2026, there was a power failure registered on your system. We were informed that this event was visible on your monitoring platform, yet no report was made to us and no armed response was dispatched to investigate the cause of the power failure. The intruders gained forced entry through the kitchen door, which is fitted with a security tag, and proceeded to trip the main electricity switch on the DB box located in the kitchen. They then stole business assets to the value of approximately R250,000. We find it extremely concerning and unacceptable that: 1. The power failure signal at 01h01 was neither reported nor attended to. 2. No response team was dispatched to investigate the cause of the power interruption until we notified the company of the break-in on the 22 February 2026 at 14h00. 3. The monitoring of low battery and related alerts, as stipulated in our signed contract (copy attached), was not effectively acted upon. We have fully comp**** with all required security protocols on our part, including ensuring the alarm system was armed and that all security measures were in place. It is therefore deeply disappointing that the very service we contracted to safeguard our business failed at a critical moment. Your position that you are not liable for any compensation despite the failure to act on the 01h01 signal is unacceptable. The lack of response directly contributed to the extent of our losses. This email is copied to PSIRA and the Consumer Ombudsman for their awareness and further intervention, as we believe there has been a clear failure in service delivery and contractual obligations. We request a formal written response within 7 days from receipt of this email, outlining: • A full incident report from your monitoring centre • An explanation as to why the power failure signal was not actioned • Your reconsideration of compensation for the losses incurred We feel severely let down by a company entrusted with the responsibility of protecting our business from exactly this type of ******** activity. We look forward to your response.
Helpful (0)
|Replies (0)M
MICKEY
1 reviews | Active since Jan 2020
23 Feb 2026, 10:57
ormal Complaint - Failure to Respond to Alarm Event and Resulting Business Burglary on 21 February 2026.
Dear ITHUBA Protection Services Management, I am writing to formally lodge a complaint regarding the burglary that occurred at our business premises on 21 February 2026 while the alarm system was fully armed and under your monitoring service. According to your records, the building was armed at 17h54 on 20 February 2026. However, at 01h01 on 21 February 2026, there was a power failure registered on your system. We were informed that this event was visible on your monitoring platform, yet no report was made to us and no armed response was dispatched to investigate the cause of the power failure. The intruders gained forced entry through the kitchen door, which is fitted with a security tag, and proceeded to trip the main electricity switch on the DB box located in the kitchen. They then stole business assets to the value of approximately R250,000. We find it extremely concerning and unacceptable that: 1. The power failure signal at 01h01 was neither reported nor attended to. 2. No response team was dispatched to investigate the cause of the power interruption until we notified the company of the break-in on the 22 February 2026 at 14h00. 3. The monitoring of low battery and related alerts, as stipulated in our signed contract (copy attached), was not effectively acted upon. We have fully comp**** with all required security protocols on our part, including ensuring the alarm system was armed and that all security measures were in place. It is therefore deeply disappointing that the very service we contracted to safeguard our business failed at a critical moment. Your position that you are not liable for any compensation despite the failure to act on the 01h01 signal is unacceptable. The lack of response directly contributed to the extent of our losses. This email is copied to PSIRA and the Consumer Ombudsman for their awareness and further intervention, as we believe there has been a clear failure in service delivery and contractual obligations. We request a formal written response within 7 days from receipt of this email, outlining: • A full incident report from your monitoring centre • An explanation as to why the power failure signal was not actioned • Your reconsideration of compensation for the losses incurred We feel severely let down by a company entrusted with the responsibility of protecting our business from exactly this type of ******** activity. We look forward to your response.
0
Replies (0)SN
Sibahle N
1 reviews | Active since Jan 2020
1 Oct 2025, 20:53
*****sters
My account was debited by ithuba when service was no longer being provided by them. They did this without any information/email/call/text to explain why. They made me pay more than double my monthly fee. *******!!!
Helpful (0)
|Replies (0)SN
Sibahle N
1 reviews | Active since Jan 2020
1 Oct 2025, 20:53
*****sters
My account was debited by ithuba when service was no longer being provided by them. They did this without any information/email/call/text to explain why. They made me pay more than double my monthly fee. *******!!!
0
Replies (0)Z
JM
Jo Mitchell-Marais
1 reviews | Active since Jan 2020
24 Jun 2025, 08:52
Great service
Thank you to Alastair for assisting me in getting the signage sorted on our home wall on 6 June 2025. Such great service - everything he said would happen, happened on time, to schedule. Such a pleasure to deal with.
Helpful (0)
|Replies (0)JM
Jo Mitchell-Marais
1 reviews | Active since Jan 2020
24 Jun 2025, 08:52
Great service
Thank you to Alastair for assisting me in getting the signage sorted on our home wall on 6 June 2025. Such great service - everything he said would happen, happened on time, to schedule. Such a pleasure to deal with.
0
Replies (0)nS
ndumiso S
1 reviews | Active since Jan 2020
2 Oct 2024, 04:33
Mr
Good my name is ndumiso Godfrey sikhakhane I was working for this security company ithuba umsundu protection services from December 01/2023 until may 11 2024 I was working in the bank under area manager Mr Jackson makamu I was only get off day on Sunday one day I ask him to give me day only three day to sort out my this because during the week am at work hi said to me he didn't expect any one under him to study because we a work at the bank hi didn't give me the answer for what I ask when I was ask him can I go for those three days hi said to me do what you want I will bring someone who willing to work I go to rusternburg for appointment with sars first after that I lost my phone didn't go back to work because hi said I will be a spare when I come so I called my mother off my child to give them back uniform I ask someone I was staying with me to go to Mr cain ndebele to give him my uniform hi didn't when I ask him about uniform hi said he give mr makamu because Nedbank site is the one who operate there all my days with leave days are 16 day I called office to talk to HR to ask my payment he didn't know any think about it but he will talk to Mr makamu because I called Mr Jackson makamu but things didn't go well from may until now they don't want to give me my money but they received they're uniform I upscond any I give them they're property back but they don't want to give me my money when I called the office they ignoring my phone call thats why I need to hellopeter about this situation
Helpful (0)
|Replies (0)nS
ndumiso S
1 reviews | Active since Jan 2020
2 Oct 2024, 04:33
Mr
Good my name is ndumiso Godfrey sikhakhane I was working for this security company ithuba umsundu protection services from December 01/2023 until may 11 2024 I was working in the bank under area manager Mr Jackson makamu I was only get off day on Sunday one day I ask him to give me day only three day to sort out my this because during the week am at work hi said to me he didn't expect any one under him to study because we a work at the bank hi didn't give me the answer for what I ask when I was ask him can I go for those three days hi said to me do what you want I will bring someone who willing to work I go to rusternburg for appointment with sars first after that I lost my phone didn't go back to work because hi said I will be a spare when I come so I called my mother off my child to give them back uniform I ask someone I was staying with me to go to Mr cain ndebele to give him my uniform hi didn't when I ask him about uniform hi said he give mr makamu because Nedbank site is the one who operate there all my days with leave days are 16 day I called office to talk to HR to ask my payment he didn't know any think about it but he will talk to Mr makamu because I called Mr Jackson makamu but things didn't go well from may until now they don't want to give me my money but they received they're uniform I upscond any I give them they're property back but they don't want to give me my money when I called the office they ignoring my phone call thats why I need to hellopeter about this situation
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
2 Apr 2024, 13:20
Absolutely deplorable service.
If I could give zero stars for this company I would. Even one star is too generous. On the 1st of March 2024, this company double debited my account. I informed them of this error and asked them to please refund me my money. Up until this point I have been very civil with them. I have made numerous calls and even went to their offices in person. To date, I still don't have my refund which is money that I need. I will be canceling my contract with them and looking for an alternative security company. One that is competent.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
2 Apr 2024, 13:20
Absolutely deplorable service.
If I could give zero stars for this company I would. Even one star is too generous. On the 1st of March 2024, this company double debited my account. I informed them of this error and asked them to please refund me my money. Up until this point I have been very civil with them. I have made numerous calls and even went to their offices in person. To date, I still don't have my refund which is money that I need. I will be canceling my contract with them and looking for an alternative security company. One that is competent.
0
Replies (0)PK
Paul K
1 reviews | Active since Jan 2020
6 Feb 2024, 09:48
ITHUBA RROTECTION SERVICES *****
Ithuba Protection Services hijacked my stop order from National Protection and Fire (formerly Chubb). They have never contacted me, sent an invoice or even had the decency to introduce themselves. They are still deducting money for a home alarm that was cancelled last year, that they can't even monitor because they don't have a radio installed!! The business alarm has been triggered on 6 occasions at various times and days and they have yet to respond! This is blatant *****. I have had to cancel the stop order and the bank will reverse what payments they are able to. BEWARE PEOPLE.
Helpful (0)
|Replies (0)PK
Paul K
1 reviews | Active since Jan 2020
6 Feb 2024, 09:48
ITHUBA RROTECTION SERVICES *****
Ithuba Protection Services hijacked my stop order from National Protection and Fire (formerly Chubb). They have never contacted me, sent an invoice or even had the decency to introduce themselves. They are still deducting money for a home alarm that was cancelled last year, that they can't even monitor because they don't have a radio installed!! The business alarm has been triggered on 6 occasions at various times and days and they have yet to respond! This is blatant *****. I have had to cancel the stop order and the bank will reverse what payments they are able to. BEWARE PEOPLE.
0
Replies (0)TI
Thato I
1 reviews | Active since Jan 2020
19 Dec 2023, 10:43
Unprofessionalism( Mahikeng office )
I had a highly disappointing experience with this service provider. In September, I canceled my contract via email due to ongoing radio malfunctions and subpar service. Despite assurances from the Mahikeng office receptionist/admin officer Precious Mogapi, that their team would promptly remove the radio, I'm still waiting three months later. Attempts to reach their offices by phone have been futile, and a visit in person the start of December led to more lies about network issues. They have debited my account again this month, I'm prepared to take legal action for breaching our terminated contract. This has been the most frustrating encounter with a service provider in my life.
Helpful (0)
|Replies (0)TI
Thato I
1 reviews | Active since Jan 2020
19 Dec 2023, 10:43
Unprofessionalism( Mahikeng office )
I had a highly disappointing experience with this service provider. In September, I canceled my contract via email due to ongoing radio malfunctions and subpar service. Despite assurances from the Mahikeng office receptionist/admin officer Precious Mogapi, that their team would promptly remove the radio, I'm still waiting three months later. Attempts to reach their offices by phone have been futile, and a visit in person the start of December led to more lies about network issues. They have debited my account again this month, I'm prepared to take legal action for breaching our terminated contract. This has been the most frustrating encounter with a service provider in my life.
0
Replies (0)