Disappointment

I recently engaged with iVisa wishing to obtain an Australian Visa for my planned visit in December, anticipating a seamless transparent engagement. Well I started this journey in June 2025, and their AI system kept requesting to log on and complete my application which I duly did. The requested was repeatedly for bank statements which I assumed would be based on income/deposits into my account that reflect capacity. I do not leave money in my account I use money as we all know cash becomes worth less over time. As I run with an overdraft which I use to the hilt their system does not see that there are sufficient funds available to ensure I have sufficient funds to spend whilst in the country, although I am staying with family and have no accommodation expenses all my expenses will be for birding, entertainment and meals only. After wishing to obtain a refund due to non performance and being informed that there is no refund after 3 months, so I persisted and to my joy I received an appointment for the 17th November and got supp**** what I believed to be all the documents necessary for the visit, only to find out the essential document the s257A (s40) was missing and without this document the application cannot go forward. Blood pressure through the roof, I got home and emailed a manager directly at iVisa and had the documents emailed through to me that afternoon, but too late to return for processing. Having to reschedule for Friday 21st. They have only caused me stress and anxiety, Unfortunately AI systems currently do not replace the human factor and being based I am not sure where the time difference results in a message stating their available time in LA, Buenos Aires etc. When raising a question on their Chat you are told to wait for a consultant and then the chat gets terminated as you have to wait to long and a time out is imposed without chatting to anyone. Really a dismal performance.