Returns

I am Nwabisa, on the 31st of March 2026 I came to your store to purchase and gift for my pastors daughter. I tried purchasing with my bank card and the transaction didn't go through, I ran to the ATM to get the cash I that came back to but the R1799 ADDIDA Campus gray. The colour. The mother of child refused to accept the gift.

After I left the parcel, I managed to get the parcel back now I wish to return it. But and the funny thing is I was looking for the receipt and remembered no I didn't get the receipt upon purchase.

Because I keep my receipt and the receipt of the withdrawal of the R1799 is in the bag.

My ID number was taken for rewards card. And the receipt is registered with rewards card.

Now I am at the Canal Walk mall with Manager that is rude refusing to give me my refund telling me about a gift card.

I don't want the card, I brought the stuff cash and I want my cash or my my deposit back Into my account.

I am being told by the manager of the Canal Walk store by the name of Jade I believe i was given and receipt and he is telling me he doesn't have the live footage in the store to check.

I want my money, this is my hard earned money no one is going to tell me to about the gift card I paid cash not by card.

And this R1799 talking about. I do not wish to purchase anything at any TFG store right now.

Kindly deal with your stuff and provide a swift response.

Regards,

Nwabisa