JS
Jeep Sandton
Unclaimed Business
JS
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Jeep Sandton
Jeep Sandton has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Jeep Sandton across 4 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKV
Karen V
1 reviews | Active since Jan 2020
26 Jun 2025, 11:40
Dishonest and Unsafe Service – Jeep Sandton (SMH Group)
Our experience with Jeep Sandton has been both frustrating and alarming. On May 30th, our Jeep Gladiator broke down due to battery issues. We managed to jump-start it and brought it to the dealership. My husband was assured we’d receive updates – none came. I had to follow up repeatedly just to speak to our service advisor, Armand. When I finally reached him, I was told we were “lucky” the issue was just the batteries, which were supposedly replaced and ready by Friday afternoon. I was promised an Uber to collect the vehicle (as part of their service), but again had to follow up when no transport arrived. Once at the dealership, I was told the car was “safe to drive” and that “we would never give a car back that wasn’t.” The next morning, the vehicle didn’t start. On Monday, Armand called and admitted he had been dishonest—they had not replaced the batteries, only trickle-charged them. He said he withheld the truth because we had urgently needed the car. I explained that had they been honest, I could have made alternate plans without the last-minute panic and disruption. I gave a failing score on the follow-up review call and was told a service manager would contact me—no one has. No invoice or report was ever sent, and despite my husband also completing the online questionnaire, there has been zero follow-up. This experience reflects extremely poorly on Jeep Sandton and the SMH Group. The service was dishonest, unsafe, and deeply unprofessional. Why ask for feedback if you ignore it? We love our Jeep Gladiator, but we do not trust the service team responsible for its care.
Helpful (0)
|Replies (0)KV
Karen V
1 reviews | Active since Jan 2020
26 Jun 2025, 11:40
Dishonest and Unsafe Service – Jeep Sandton (SMH Group)
Our experience with Jeep Sandton has been both frustrating and alarming. On May 30th, our Jeep Gladiator broke down due to battery issues. We managed to jump-start it and brought it to the dealership. My husband was assured we’d receive updates – none came. I had to follow up repeatedly just to speak to our service advisor, Armand. When I finally reached him, I was told we were “lucky” the issue was just the batteries, which were supposedly replaced and ready by Friday afternoon. I was promised an Uber to collect the vehicle (as part of their service), but again had to follow up when no transport arrived. Once at the dealership, I was told the car was “safe to drive” and that “we would never give a car back that wasn’t.” The next morning, the vehicle didn’t start. On Monday, Armand called and admitted he had been dishonest—they had not replaced the batteries, only trickle-charged them. He said he withheld the truth because we had urgently needed the car. I explained that had they been honest, I could have made alternate plans without the last-minute panic and disruption. I gave a failing score on the follow-up review call and was told a service manager would contact me—no one has. No invoice or report was ever sent, and despite my husband also completing the online questionnaire, there has been zero follow-up. This experience reflects extremely poorly on Jeep Sandton and the SMH Group. The service was dishonest, unsafe, and deeply unprofessional. Why ask for feedback if you ignore it? We love our Jeep Gladiator, but we do not trust the service team responsible for its care.
0
Replies (0)NM
Nketi M
1 reviews | Active since Jan 2020
7 Mar 2024, 04:51
Very poor customer service ,rude staff, overpriced service hours
Very poor customer service, rude staff, and overpriced service hours The Customer Service is very poor 1. I received SMS confirming my car service day and time, stated at 07h00 on Saturday but they opening at 08h00. I was there 06h55 the security opened the gate for me for my safety. 2. Saturday trading hours is 08h00 to 12h00 (4hrs) but they charged me 5hrs SERVICE and the where done within 3hrs. 3. That Saturday i was struggling to get Uber ride to pickup my car, the guy was busy calling me and was very rude the tone of his voice and he hang down the phone on me when i called him back. 4. This was my 3rd time using their SERVICES I always paid 2.5 hours for SERVICE. 5. I picked up my car on 04 Monday I waited for 45 minutes for the service guys to bring my car. 6. The white guy that came after me to pickup his car was charged 1.5-hours for SERVICE and they brought his car within 15-minutes. 7. I was charged 5hrs but Saturday trading hours are from 08h00 to 12h00 (4hrs) that was the first time as i said it was my 3rd time using their services.
Helpful (0)
|Replies (0)NM
Nketi M
1 reviews | Active since Jan 2020
7 Mar 2024, 04:51
Very poor customer service ,rude staff, overpriced service hours
Very poor customer service, rude staff, and overpriced service hours The Customer Service is very poor 1. I received SMS confirming my car service day and time, stated at 07h00 on Saturday but they opening at 08h00. I was there 06h55 the security opened the gate for me for my safety. 2. Saturday trading hours is 08h00 to 12h00 (4hrs) but they charged me 5hrs SERVICE and the where done within 3hrs. 3. That Saturday i was struggling to get Uber ride to pickup my car, the guy was busy calling me and was very rude the tone of his voice and he hang down the phone on me when i called him back. 4. This was my 3rd time using their SERVICES I always paid 2.5 hours for SERVICE. 5. I picked up my car on 04 Monday I waited for 45 minutes for the service guys to bring my car. 6. The white guy that came after me to pickup his car was charged 1.5-hours for SERVICE and they brought his car within 15-minutes. 7. I was charged 5hrs but Saturday trading hours are from 08h00 to 12h00 (4hrs) that was the first time as i said it was my 3rd time using their services.
0
Replies (0)KP
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