Based on recent customer reviews, Joy Furniture receives polarized feedback. Satisfied customers praise the stunning, high-quality furniture and unique designs, with sales consultant Gwen frequently highlighted for her friendly and helpful service. However, a significant number of customers report severe delivery delays, with orders taking many months beyond promised dates. Frustrated buyers cite a lack of communication, broken promises, and difficulty obtaining refunds. Concerns have also been raised about misleading marketing regarding product origins and below-standard quality for the price paid.
TrustIndex
0.0
Score
Ranking
#499
in Retail
NPS Score
-34
Recommended: Unlikely
May '25 - Apr '26
Recent reviews (21)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Mooiste meubels,mooiste showroom
Mooiste meubels,mooiste showroom. Kan trots wees!! Gaan kry jou meubels vir jou huis by die beste!
1 reviews | Active since Jan 2020
Mooiste meubels,mooiste showroom
Mooiste meubels,mooiste showroom. Kan trots wees!! Gaan kry jou meubels vir jou huis by die beste!
1 reviews | Active since Jan 2020
The team was patient, professional and went the extra mile to ensure I was satisfied
The team was patient, professional and went the extra mile to ensure I was satisfied. Delivery was smooth and furniture arrived in perfect condition.
1 reviews | Active since Jan 2020
The team was patient, professional and went the extra mile to ensure I was satisfied
The team was patient, professional and went the extra mile to ensure I was satisfied. Delivery was smooth and furniture arrived in perfect condition.
1 reviews | Active since Jan 2020
Outstanding service and quality
Ordering furniture from a great distance without ever having seen or touched it is something very special and requires a great deal of trust. On top of that came a very short delivery timeframe, which was an additional challenge, as otherwise we would have had to sleep on the floor when moving in. All in all, I was taken care of so perfectly by Gwen that every question was clarified through open dialogue, and all requirements regarding delivery time and quality were more than met. Gwen and the logistics team were exceptionally friendly, and in the end the furniture now shines with wonderful quality and an overwhelming design that elevates everything else in our rooms.
1 reviews | Active since Jan 2020
Outstanding service and quality
Ordering furniture from a great distance without ever having seen or touched it is something very special and requires a great deal of trust. On top of that came a very short delivery timeframe, which was an additional challenge, as otherwise we would have had to sleep on the floor when moving in. All in all, I was taken care of so perfectly by Gwen that every question was clarified through open dialogue, and all requirements regarding delivery time and quality were more than met. Gwen and the logistics team were exceptionally friendly, and in the end the furniture now shines with wonderful quality and an overwhelming design that elevates everything else in our rooms.