JustMoney
Verified Business
JustMoney
Verified Business
60 Reviews (last 12 months)
Responds in 36 hours 25 min
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, JustMoney delivers strong interpersonal service through its coaches and consultants, with customers frequently naming individual staff members for their professionalism, patience, and genuine care. The platform is praised for being user-friendly and for providing helpful credit score education. However, recurring concerns around inaccurate credit profile data and delayed email responses surface among dissatisfied customers, highlighting areas for improvement in Communication & Responsiveness (2.8) and Trust, Transparency & Compliance.
Top Strengths:
- •Customer Service & Professional Guidance: Customers consistently praise named consultants like Yanga, Sinenjongo, Connie V, and Abdul for exceptional patience, professionalism, and compassion. Staff are frequently described as going above and beyond, earning heartfelt gratitude.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#21Ranked In Loans & Credit
36h 25mReply Time
35 NPSLikely
Replied to 86% of negative reviews
Reply time on negative reviews: 60 hours 49 min
TrustIndex
0
Ranking
#21
in Loans & Credit
Avg Reply
36h 25m
NPS Score
35
Recommended: Likely
Replied to 86% of negative reviews
Reply time on negative reviews: 60 hours 49 min
Review Distribution
4.6|60 Reviews
Jun '25 - May '26
5(86.4%)
4(1.7%)
3(0%)
2(3.4%)
1(8.5%)
5(86.4%)
4(1.7%)
3(0%)
2(3.4%)
1(8.5%)
Recent reviews (60)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceS
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Nosithembelo
1 reviews | Active since Jan 2020
5 Mar 2026, 08:35
Very glad with the service I received yesterday from Sintle,who was very professional and also bubbly
Very glad with the service I received yesterday from Sintle,who was very professional and also bubbly. From the first call interaction he promised to help me and he delivered. Great service I had.SEND
Helpful (0)
|Replies (0)N
Nosithembelo
1 reviews | Active since Jan 2020
5 Mar 2026, 08:35
Very glad with the service I received yesterday from Sintle,who was very professional and also bubbly
Very glad with the service I received yesterday from Sintle,who was very professional and also bubbly. From the first call interaction he promised to help me and he delivered. Great service I had.SEND
0
Replies (0)M
ZJ
Zwelibanzi J
1 reviews | Active since Jan 2020
26 Feb 2026, 06:54
Happy Camper
great experience and insight provided by consultant, very happy with general experience with JustMoney, so far so good. Thank you allowing me this opportunity to share my experience.
Helpful (0)
|Replies (0)ZJ
Zwelibanzi J
1 reviews | Active since Jan 2020
26 Feb 2026, 06:54
Happy Camper
great experience and insight provided by consultant, very happy with general experience with JustMoney, so far so good. Thank you allowing me this opportunity to share my experience.
0
Replies (0)N
M
Marc
1 reviews | Active since Jan 2020
6 Feb 2026, 11:48
Customer support non existent
When you contact them via email, there is a delay on the first response. When you provide them with details, then they take more than 8 days to respond and ofcourse they still havent. Previously, before the namechange of the company, i had to call numerous times to update details. Tickets were logged and lost. Really want to get away from this company.
Helpful (0)
|Replies (0)M
Marc
1 reviews | Active since Jan 2020
6 Feb 2026, 11:48
Customer support non existent
When you contact them via email, there is a delay on the first response. When you provide them with details, then they take more than 8 days to respond and ofcourse they still havent. Previously, before the namechange of the company, i had to call numerous times to update details. Tickets were logged and lost. Really want to get away from this company.
0
Replies (0)