KS
Kaalvoot shoes
Unclaimed Business
KS
Performance(last 12 months):
#53Ranked In Retail
0 NPSUnlikely
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceB
MM
Marianka M
1 reviews | Active since Jan 2020
7 Oct 2024, 07:32
Pathetic customer service
I do not recommend ordering from Kaalfoot. I followed the measurement guidelines on their website carefully, but the shoes I received were 2.5 cm too big. I have tried reaching out to Michele about 10 times regarding this issue, but she only responds with the same copy-and-paste standard email, which shows a clear lack of concern for customer service. She doesn't seem to take the time to actually read and address her clients' frustrations. I logged a return on the 1st of October and paid the return fee of R85, but as of today, 7th of October, the shoes haven't even been picked up. Yet, she continues to send me the same standard response, asking me to log a return again. At this rate, I can't even imagine how long it would take to receive the correct size. The customer service experience has been very disappointing, and I won't be ordering from Kaalfoot again.
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Marianka M
1 reviews | Active since Jan 2020
7 Oct 2024, 07:32
Pathetic customer service
I do not recommend ordering from Kaalfoot. I followed the measurement guidelines on their website carefully, but the shoes I received were 2.5 cm too big. I have tried reaching out to Michele about 10 times regarding this issue, but she only responds with the same copy-and-paste standard email, which shows a clear lack of concern for customer service. She doesn't seem to take the time to actually read and address her clients' frustrations. I logged a return on the 1st of October and paid the return fee of R85, but as of today, 7th of October, the shoes haven't even been picked up. Yet, she continues to send me the same standard response, asking me to log a return again. At this rate, I can't even imagine how long it would take to receive the correct size. The customer service experience has been very disappointing, and I won't be ordering from Kaalfoot again.
0
Replies (0)MP
PS
Patricia S
1 reviews | Active since Jan 2020
4 Mar 2024, 18:54
Kaalfoot shoes
INCREDIBLE product! Delivered sooner than expected. i will be taking my order to New Zealand for my 5 grandchildren. They are going to be super excited!
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Patricia S
1 reviews | Active since Jan 2020
4 Mar 2024, 18:54
Kaalfoot shoes
INCREDIBLE product! Delivered sooner than expected. i will be taking my order to New Zealand for my 5 grandchildren. They are going to be super excited!
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Replies (0)JR
MD
Madelein D
1 reviews | Active since Jan 2020
6 Dec 2023, 12:31
First and last order
Not impressed with Kaalfoot at all. We bought 3 pairs from them, husbands shoes does not fit at all the way it should and we are not happy with it. It feels way to loose and the sole is floating aroundĀ asĀ he walks. We requested for the shoes to be returned and now we are liable to pay for courier to send it back. First time ever I see a company charge a customer for courier fees when the customer is not at all happy with the product.
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Madelein D
1 reviews | Active since Jan 2020
6 Dec 2023, 12:31
First and last order
Not impressed with Kaalfoot at all. We bought 3 pairs from them, husbands shoes does not fit at all the way it should and we are not happy with it. It feels way to loose and the sole is floating aroundĀ asĀ he walks. We requested for the shoes to be returned and now we are liable to pay for courier to send it back. First time ever I see a company charge a customer for courier fees when the customer is not at all happy with the product.
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Replies (0)PS
Peter S
1 reviews | Active since Jan 2020
28 Nov 2023, 10:43
Do NOT waste ypur TIME,,,,,
Do NOT waste your time shopping there, drive all the way from Sandton, to be told there is a FAMILY shopping at the moment can I wait? I am ONE PERSON,,, preferencial treatment for CERTAIN (members) lets just say, not as if I was going to waste their time, were were going to by 35 beach towels and 35 pairs of shoes as Christmas gifts,,, DO NOT SHOP HERE!!!!!!! only for CERTAIN FAMILIES!!!!!!!!
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Peter S
1 reviews | Active since Jan 2020
28 Nov 2023, 10:43
Do NOT waste ypur TIME,,,,,
Do NOT waste your time shopping there, drive all the way from Sandton, to be told there is a FAMILY shopping at the moment can I wait? I am ONE PERSON,,, preferencial treatment for CERTAIN (members) lets just say, not as if I was going to waste their time, were were going to by 35 beach towels and 35 pairs of shoes as Christmas gifts,,, DO NOT SHOP HERE!!!!!!! only for CERTAIN FAMILIES!!!!!!!!
0
Replies (0)SS
Simone S
1 reviews | Active since Jan 2020
30 Jul 2020, 13:09
Excellent service and great product!
Such a pleasure to do business with this company. My initial question was answered immediately and I received my order within 48 hours. The shoes are sooo comfortable and fit perfectly.
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