50g moist beef slices with Chemical smell

I am emailed to complain about 50g moist beef slices I bought at harvest place last week Thursday. Batch- 76023001 best before- 06/07/2026. When I opened the package I couldn’t help but notice a pungent chemical smell, I couldn’t eat the biltong and the company has not rep**** to me, i sent email two days ago.