Kandua
Verified Business
AI Review Summary
Based on recent customer reviews, Kandua receives overwhelmingly positive feedback from service providers on its platform, who praise seamless communication, prompt payments, and professional incident management. The insurance claims process is highlighted as smooth and well-coordinated, with helpful consultants like Zanele earning specific praise. Several pros credit Kandua with significantly growing their businesses. However, a recurring negative theme involves concerns about inadequate vetting of professionals, with some end-customers reporting fraudulent contractors, unfinished work, and difficulties obtaining refunds, pointing to accountability gaps in provider screening.
Performance(last 12 months):
0Trustindex Rating
#5Ranked In Home Services
33h 58mReply Time
100 NPSVery Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 90 hours 44 min
TrustIndex
0
Ranking
#5
in Home Services
Avg Reply
33h 58m
NPS Score
100
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 90 hours 44 min
Review Distribution
4.6|22 Reviews
May '25 - Apr '26
5(90.5%)
4(4.8%)
3(0%)
2(0%)
1(4.8%)
5(90.5%)
4(4.8%)
3(0%)
2(0%)
1(4.8%)
Frequently Asked Questions About Kandua
Based on recent customer reviews, Kandua receives overwhelmingly positive feedback from service providers on its platform, who praise seamless communication, prompt payments, and professional incident management. The insurance claims process is highlighted as smooth and well-coordinated, with helpful consultants like Zanele earning specific praise. Several pros credit Kandua with significantly growing their businesses. However, a recurring negative theme involves concerns about inadequate vetting of professionals, with some end-customers reporting fraudulent contractors, unfinished work, and difficulties obtaining refunds, pointing to accountability gaps in provider screening.
Kandua has a TrustIndex of 0 out of 10 on Hellopeter, based on 22 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 90 hours 44 min. Hellopeter has tracked Kandua across 416 total reviews. How is the TrustIndex calculated? →
Recent reviews (22)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceT
Tshegofatso
1 reviews | Active since Jan 2020
4 Mar 2026, 08:06
Sis Rose, thank you for your unwavering support and for standing up for us as our JM
Sis Rose, thank you for your unwavering support and for standing up for us as our JM. You truly carried the spear for the team. As A2Z Team and personally as Asanda, I am forever grateful for walking this journey with me. May you keep shining
Helpful (0)
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Tshegofatso
1 reviews | Active since Jan 2020
4 Mar 2026, 08:06
Sis Rose, thank you for your unwavering support and for standing up for us as our JM
Sis Rose, thank you for your unwavering support and for standing up for us as our JM. You truly carried the spear for the team. As A2Z Team and personally as Asanda, I am forever grateful for walking this journey with me. May you keep shining
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Replies (0)PR
PS
Pierre S
1 reviews | Active since Jan 2020
26 Feb 2026, 08:30
Title: Reliable and Efficient – Great experience as a Kandua Pro We at Handy Hubby have partnered with Kandua for some time now, specifically handling their insurance claim repairs
Title: Reliable and Efficient – Great experience as a Kandua Pro We at Handy Hubby have partnered with Kandua for some time now, specifically handling their insurance claim repairs. It is a pleasure to work with a platform that values professionalism as much as we do. The claims process is seamless, and their staff is proactive with follow-ups to ensure everything is on track. Payment is always prompt, which is rare in this industry. If you are a service provider looking for a reliable partner, Kandua is definitely the way to go. 10/10 service!
Helpful (0)
|Replies (0)PS
Pierre S
1 reviews | Active since Jan 2020
26 Feb 2026, 08:30
Title: Reliable and Efficient – Great experience as a Kandua Pro We at Handy Hubby have partnered with Kandua for some time now, specifically handling their insurance claim repairs
Title: Reliable and Efficient – Great experience as a Kandua Pro We at Handy Hubby have partnered with Kandua for some time now, specifically handling their insurance claim repairs. It is a pleasure to work with a platform that values professionalism as much as we do. The claims process is seamless, and their staff is proactive with follow-ups to ensure everything is on track. Payment is always prompt, which is rare in this industry. If you are a service provider looking for a reliable partner, Kandua is definitely the way to go. 10/10 service!
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Tshegofatso
1 reviews | Active since Jan 2020
25 Feb 2026, 06:26
Efficient and easy to communicate with, the team is highly professional and always ensures that, as a service provider, you have all the necessary information and details to deliver five-star customer service to their clients
Efficient and easy to communicate with, the team is highly professional and always ensures that, as a service provider, you have all the necessary information and details to deliver five-star customer service to their clients. Communication is seamless — often via WhatsApp — and within seconds you receive everything you need, whether it’s the correct address or an alternative contact number. I still remember receiving my first claim; the support was unmatched, from contacting the client and updating the app to final execution. The process was smooth and well-coordinated throughout.
Helpful (0)
|Replies (0)T
Tshegofatso
1 reviews | Active since Jan 2020
25 Feb 2026, 06:26
Efficient and easy to communicate with, the team is highly professional and always ensures that, as a service provider, you have all the necessary information and details to deliver five-star customer service to their clients
Efficient and easy to communicate with, the team is highly professional and always ensures that, as a service provider, you have all the necessary information and details to deliver five-star customer service to their clients. Communication is seamless — often via WhatsApp — and within seconds you receive everything you need, whether it’s the correct address or an alternative contact number. I still remember receiving my first claim; the support was unmatched, from contacting the client and updating the app to final execution. The process was smooth and well-coordinated throughout.
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Replies (0)