K–
Kanopi – Stainless Steel Canopies & Accessories
Claimed Business
K–
Kanopi – Stainless Steel Canopies & Accessories
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNC
Naalin C
1 reviews | Active since Jan 2020
4 Jan 2025, 08:05
Kanopi - Lost deposit and still waiting since 2021
Paid my deposit for a canopy in 2021 and to date, I am still waiting for further feedback and date when the canopy will be fitted/received. Francois Schutte came across as a very trusting man with solid Christian values and made promises that everyone will receive their canopy but nothing transpired. I am led to believe that others received theirs but mine has been outstanding since 2021 and no feedback on the R10K deposit that was paid. I even went as far as requesting my deposit to be returned but nothing forthcoming. I have even tried communication via cellphone, social media, etc. but all has gone on deaf ears. I have not given up on trying to get my deposit back but to have someone who preaches so well and make empty promises, but is such a **** and ***** is totally wrong and ungodly. I will still continue fighting for my canopy and deposit to be returned. My advice to everyone is to please stay away from this company or any company that is associated with Francois Schutte and his team.
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Naalin C
1 reviews | Active since Jan 2020
4 Jan 2025, 08:05
Kanopi - Lost deposit and still waiting since 2021
Paid my deposit for a canopy in 2021 and to date, I am still waiting for further feedback and date when the canopy will be fitted/received. Francois Schutte came across as a very trusting man with solid Christian values and made promises that everyone will receive their canopy but nothing transpired. I am led to believe that others received theirs but mine has been outstanding since 2021 and no feedback on the R10K deposit that was paid. I even went as far as requesting my deposit to be returned but nothing forthcoming. I have even tried communication via cellphone, social media, etc. but all has gone on deaf ears. I have not given up on trying to get my deposit back but to have someone who preaches so well and make empty promises, but is such a **** and ***** is totally wrong and ungodly. I will still continue fighting for my canopy and deposit to be returned. My advice to everyone is to please stay away from this company or any company that is associated with Francois Schutte and his team.
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Replies (0)WP
Willem P
1 reviews | Active since Jan 2020
3 Nov 2023, 06:51
Kanopi came through after all, Well done!
I was one of the people who paid a deposit and thought my money was gone. since I left a bad review, it should be fitting to also express my gratitude now. I was contacted and told that my canopy is ready and they asked me if I would like the canopy or for them to sell it on my behalf. so glad I took the canopy. IT LOOK FANTASTIC ON MY HILUX!!
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Willem P
1 reviews | Active since Jan 2020
3 Nov 2023, 06:51
Kanopi came through after all, Well done!
I was one of the people who paid a deposit and thought my money was gone. since I left a bad review, it should be fitting to also express my gratitude now. I was contacted and told that my canopy is ready and they asked me if I would like the canopy or for them to sell it on my behalf. so glad I took the canopy. IT LOOK FANTASTIC ON MY HILUX!!
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Replies (0)BN
Bertie N
1 reviews | Active since Jan 2020
3 Nov 2023, 06:37
Congratulations on sorting your Problems out
These Guys did what no one thought possible. they did not just lie down and close the business, They stepped up and sorted out all of the outstanding orders and no one lost any money. Thank you for doing the right thing
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Bertie N
1 reviews | Active since Jan 2020
3 Nov 2023, 06:37
Congratulations on sorting your Problems out
These Guys did what no one thought possible. they did not just lie down and close the business, They stepped up and sorted out all of the outstanding orders and no one lost any money. Thank you for doing the right thing
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Replies (0)MS
Michael S
1 reviews | Active since Jan 2020
11 Aug 2023, 06:42
TUSK EXPLORER CANOPIES - SHOCKING SERVICE DELIVERY
Worst service, empty promises, substandard product. Canopy is NOT waterproof. They (Francois and Pieter from TUSK EXPLORER) don't answer messages, emails or phone calls, but funny enough they immediately answer the phone if you call them from another number just to end the call as soon as I said my name. SHOCKING CUSTOMER SERVICE!!!!!! After 2 attempts (substandard canopies) from Tusk explorer they promised another replacement canopy (that waterproof without scratches and other problems), however they keep missing delivery dates since May 2023 and now they are just ignoring my calls and messages.
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Michael S
1 reviews | Active since Jan 2020
11 Aug 2023, 06:42
TUSK EXPLORER CANOPIES - SHOCKING SERVICE DELIVERY
Worst service, empty promises, substandard product. Canopy is NOT waterproof. They (Francois and Pieter from TUSK EXPLORER) don't answer messages, emails or phone calls, but funny enough they immediately answer the phone if you call them from another number just to end the call as soon as I said my name. SHOCKING CUSTOMER SERVICE!!!!!! After 2 attempts (substandard canopies) from Tusk explorer they promised another replacement canopy (that waterproof without scratches and other problems), however they keep missing delivery dates since May 2023 and now they are just ignoring my calls and messages.
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Replies (0)MS
Michael S
1 reviews | Active since Jan 2020
7 Jun 2023, 08:50
TUSK EXPLORER / Kanopi BAD SERVICE
Tusk Explorer / Kanopi I initially purchased the canopy on November 24, 2022, paying an urgent fee to receive it by December 15, 2022. However, the canopy that arrived was clearly scratched and had bent doors. After consulting with Francois at Tusk, the canopy was replaced after three months. Francois (the owner as he told me) even offered a free roof table as compensation, but this never materialized. However, the new canopy were even worse. Whenever it rains, even slightly, the inside of the canopy becomes saturated with water. Both side panels are leaking at the door hinges, and even the sliding windows are letting water in. In fact, the welding joints are also causing leaks. I have already spoken to Pieter (Francois's partner at TUSK) on multiple occasions and sent video footage of the leaking canopy. While he agreed to replace it again, he requested a month to build a new one. However, it has now been over a month and still no canopy. I struggled to get hold of TUSK as they were not responding to my messages or answered my calls or emails. The funny thing is that they answered their phone when I phoned them from another number, only to end the call immediately after they heard it was me who is phoning. They only came back to me after I wrote a review on social media. They offered to repair my canopy, but I declined as I paid for a NEW canopy. Still waiting for an outcome.........
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Michael S
1 reviews | Active since Jan 2020
7 Jun 2023, 08:50
TUSK EXPLORER / Kanopi BAD SERVICE
Tusk Explorer / Kanopi I initially purchased the canopy on November 24, 2022, paying an urgent fee to receive it by December 15, 2022. However, the canopy that arrived was clearly scratched and had bent doors. After consulting with Francois at Tusk, the canopy was replaced after three months. Francois (the owner as he told me) even offered a free roof table as compensation, but this never materialized. However, the new canopy were even worse. Whenever it rains, even slightly, the inside of the canopy becomes saturated with water. Both side panels are leaking at the door hinges, and even the sliding windows are letting water in. In fact, the welding joints are also causing leaks. I have already spoken to Pieter (Francois's partner at TUSK) on multiple occasions and sent video footage of the leaking canopy. While he agreed to replace it again, he requested a month to build a new one. However, it has now been over a month and still no canopy. I struggled to get hold of TUSK as they were not responding to my messages or answered my calls or emails. The funny thing is that they answered their phone when I phoned them from another number, only to end the call immediately after they heard it was me who is phoning. They only came back to me after I wrote a review on social media. They offered to repair my canopy, but I declined as I paid for a NEW canopy. Still waiting for an outcome.........
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Replies (0)MS
Michael S
1 reviews | Active since Jan 2020
5 Jun 2023, 17:01
Tusk explorer / Kanopi. Don't trust.
Wees versigtig vir die manne!!!!! Tusk Explorer Ek sien daar is heelwat mense wat kla. As ek 1 ou kan help om nie dieselfde fout te maak es ek nie het die post gehelp. Ek sukkel nou al 6 maande om n canopy uit Francois en Pieter te kry waar die water nie instroom nie en die side panels nie gebuig is nie, dit is nadat hul n "urgent fee" ook eis. Sal fotos en videos aanstuur op versoek. Ek het al my kommunikasie met Francois en Pieter ook as bewys. Hul delete my kommentaar op Facebook en antwoord geen boodskap of oproep nie. Snaaks genoeg antwoord Pieter dadelik as ek van n ander nommer af bel, net om die foon food te druk as hul hoor dit is ek wat bel. Indien jy reeds bestel het toets maar eers die canopy self voor jy betaal. Ongelukkig het ek hul reeds betaal. Francois se reply aan my nadat ek hom vra dat ons tot n vergelyk kan kom en dat dit buite my aard is om myself tot sosiale media te wend: "Dit is buite my aard om mense te help wat my probeer seer maak. Ek sal doen wat ****raktueel verwag word." So terloops hy het ook baie te sê oor die mense wat op Hello Peter kla oor sy besigheid.
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Michael S
1 reviews | Active since Jan 2020
5 Jun 2023, 17:01
Tusk explorer / Kanopi. Don't trust.
Wees versigtig vir die manne!!!!! Tusk Explorer Ek sien daar is heelwat mense wat kla. As ek 1 ou kan help om nie dieselfde fout te maak es ek nie het die post gehelp. Ek sukkel nou al 6 maande om n canopy uit Francois en Pieter te kry waar die water nie instroom nie en die side panels nie gebuig is nie, dit is nadat hul n "urgent fee" ook eis. Sal fotos en videos aanstuur op versoek. Ek het al my kommunikasie met Francois en Pieter ook as bewys. Hul delete my kommentaar op Facebook en antwoord geen boodskap of oproep nie. Snaaks genoeg antwoord Pieter dadelik as ek van n ander nommer af bel, net om die foon food te druk as hul hoor dit is ek wat bel. Indien jy reeds bestel het toets maar eers die canopy self voor jy betaal. Ongelukkig het ek hul reeds betaal. Francois se reply aan my nadat ek hom vra dat ons tot n vergelyk kan kom en dat dit buite my aard is om myself tot sosiale media te wend: "Dit is buite my aard om mense te help wat my probeer seer maak. Ek sal doen wat ****raktueel verwag word." So terloops hy het ook baie te sê oor die mense wat op Hello Peter kla oor sy besigheid.
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Replies (0)AS
Arnel S
1 reviews | Active since Jan 2020
30 Mar 2023, 05:41
Kanopi / Tusk Explorer - Quality and Bad Service
I bought a canopy in Feb 23 - R25 900. The workmanship and quality of the canopy is substandard. Been contacting them - Chris/Francois and the owner and they just been ignoring my messages. I asked for return of canopy and full refund - its been over a week now - they read my messages but ignore. Their service and attitudes are also not great - definitely not being treated like a customer. The company changed their name from Kanopi to Tusk Explorer. I thought I was getting a quality made canopy and had promises from Francois that they will replace the windows that had damage on from manufacturing and trying to put in bars - I did not ask him to put it in writing as we agreed verbally - now I am stuck with a sub-standard canopy with lots of bad issues, leaking when it rains.
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Arnel S
1 reviews | Active since Jan 2020
30 Mar 2023, 05:41
Kanopi / Tusk Explorer - Quality and Bad Service
I bought a canopy in Feb 23 - R25 900. The workmanship and quality of the canopy is substandard. Been contacting them - Chris/Francois and the owner and they just been ignoring my messages. I asked for return of canopy and full refund - its been over a week now - they read my messages but ignore. Their service and attitudes are also not great - definitely not being treated like a customer. The company changed their name from Kanopi to Tusk Explorer. I thought I was getting a quality made canopy and had promises from Francois that they will replace the windows that had damage on from manufacturing and trying to put in bars - I did not ask him to put it in writing as we agreed verbally - now I am stuck with a sub-standard canopy with lots of bad issues, leaking when it rains.
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Replies (0)JW
Jonathan W
1 reviews | Active since Jan 2020
18 Jul 2022, 17:36
Kanopi
Hi Guys, just want to find out if the Guys that complained on this forum about Kanopi got their money back or received their canopys?
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Jonathan W
1 reviews | Active since Jan 2020
18 Jul 2022, 17:36
Kanopi
Hi Guys, just want to find out if the Guys that complained on this forum about Kanopi got their money back or received their canopys?
0
Replies (0)