KV
Katanga Valet Parking
Unclaimed Business
KV
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDA
Deon A
1 reviews | Active since Jan 2020
18 Dec 2021, 12:55
Katanga Valet Parking - CT Airport
I will never recommend this company to anybody .I’ve parked my vehicle for the first time with them (09/12/2021) . To be honest I should have declined their free car wash. I traveled a gravel road the day before and my vehicle was really full of dust and mud. Upon arrival back at the airport I noticed lots of swirl scratches to the bodywork but did not take too much notice because it was late the evening. The morning however I noticed the mud / dust was either not washed off with a high pressure cleaner but rather with a bucket of water and dirty rags, even the sills was still full of dust and mud. Their dirty rags really damaged the paintwork with swirl marks all over the body. I will definitely have to take the car for a full body buff to maybe fix the fine scratch marks. I've emailed their office twice with foto's and was eventually put through an operational manager called Zelda. She was arrogant and still defended her staff's actions after sending them the pictures....She kept on telling me they used a water-less wash system which was surely not good enough for the purpose. Why didn't they call me or just left everything as it was. Never never again ! there are other service providers who provided excellent service in the past.
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Deon A
1 reviews | Active since Jan 2020
18 Dec 2021, 12:55
Katanga Valet Parking - CT Airport
I will never recommend this company to anybody .I’ve parked my vehicle for the first time with them (09/12/2021) . To be honest I should have declined their free car wash. I traveled a gravel road the day before and my vehicle was really full of dust and mud. Upon arrival back at the airport I noticed lots of swirl scratches to the bodywork but did not take too much notice because it was late the evening. The morning however I noticed the mud / dust was either not washed off with a high pressure cleaner but rather with a bucket of water and dirty rags, even the sills was still full of dust and mud. Their dirty rags really damaged the paintwork with swirl marks all over the body. I will definitely have to take the car for a full body buff to maybe fix the fine scratch marks. I've emailed their office twice with foto's and was eventually put through an operational manager called Zelda. She was arrogant and still defended her staff's actions after sending them the pictures....She kept on telling me they used a water-less wash system which was surely not good enough for the purpose. Why didn't they call me or just left everything as it was. Never never again ! there are other service providers who provided excellent service in the past.
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Colleen C
1 reviews | Active since Jan 2020
6 Nov 2021, 12:59
Katanga Parking Service P4 & P5 Cape Town International Airport
Katanga Parking Service at the Cape Town International Airport. I do believe that this parking service does not comply with the consumer protection act 68 of 2008. I needed to park for 12 hours at the airport and was told that I should park at the Long Stay parkin if my parking was to exceed a couple of hours, the direction of the long stay parking, was given to me as the carpark on the RHS of the entry road. This is where I entered at around 4 am in the morning. On my return from JHB on the same day I was charged R915 for my 12 hour parking. I drew this to the attention of a kind Katanga assistants attention, her name was Lauren. She encouraged me to keep my parking ticket which contained the evidence of duration of stay and the amount paid of R915-00, she kindly gave me an email address and suggested that I scan in the ticket and inform the Katanga Parking Management of the error, she then offered to allow me to exit the parking garage upon exit by buzzing her and not using my ticket, as I need to retain that as evidence of my stay. This morning I called Katanga Parking Management and informed them of the error of purchase and that I had been charged in excess for the service which had been provided to me. I could provided evidence of this owing to my receipt and the time stamp on the parking ticket. Mr Jason Prince who assisted me, admitted that people often call with this same complaint. It made sense, as the road signage is not clearly marked. The road sign leading up to the parking reads: LOND STAY PARKING P5 and SHADED PARKING P4. Once you enter P5 before the ticket boom, there is no slipway on the road to backtrack. Katanga Parking Services definition of Long Stay parking is apparently 0-5 days at a flat rate of R915-00. Yet I was informed that anything over 3 hours, it would be best to park in Long Stay, I would therefore assume that since I was parked in Long Stay, the parking ticket machine would calculate my hours of parking and and charge me according to the hours used. Mr Jason Prince was not helpful and directed me to the same email address for my complaint, namely: care@katanga.co.za When I asked him for a contact name, so that I could address the email to a person, he refused to offer me a contact name. I asked him for his surname, her responded by telling me his surname was Prince. I then said sorry I missed your first name earlier, would you also tell me what your first name was? He responded sarcastically, by saying, my first name IS Jason. He had a disrespectful and sarcastic tone of voice and I did not appreciate being treated with a sense of disdain. I wish for the green road signs to correctly reflect the parking, namely: P5 LONG STAY > 4 day AND P4 ONE DAY PARKING (Not shown as Shaded parking). I can go to Woolworths a ask for a credit on a magazine, which was bought twice for my father, by both my sister and I. They assess our receipts, the record of evidence, and the reimburse us. Katanga's staff namely: Lauren is understanding of the error made and is helpful in her assistance, yet the Katanga Parking Service contact person Mr Jason Prince, is sarcastic and obnoxious, not being sympathetic, even though clear evidence was presented to him. Wayfinding and signage, especially adjacent to roads, require a slipway, especially if the road leading into the entrance only has one way lanes. I can mention several shopping center's and other roadway entrances, where a slipway is standard practice. Once you have a car or two waiting behind you, it is impossible to reverse. Reversing back into a one way lane would also be illegal. I am happy to pay R200 for my 12 hour parking, yet the remaining R715-00 needs to be reimbursed to me, on evidence of my time stamped parking stub. The road signage needs to be corrected and a slipway, needs to be created. On placing this complaint at the airport, there was a gentleman behind me with the exact same complaint. He went to the Long Stay parking, as he was away for 2 days and on payment, he was charged the 5 day R915-00 rate. The way that the long stay is advertised is highly deceptive.
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Colleen C
1 reviews | Active since Jan 2020
6 Nov 2021, 12:59
Katanga Parking Service P4 & P5 Cape Town International Airport
Katanga Parking Service at the Cape Town International Airport. I do believe that this parking service does not comply with the consumer protection act 68 of 2008. I needed to park for 12 hours at the airport and was told that I should park at the Long Stay parkin if my parking was to exceed a couple of hours, the direction of the long stay parking, was given to me as the carpark on the RHS of the entry road. This is where I entered at around 4 am in the morning. On my return from JHB on the same day I was charged R915 for my 12 hour parking. I drew this to the attention of a kind Katanga assistants attention, her name was Lauren. She encouraged me to keep my parking ticket which contained the evidence of duration of stay and the amount paid of R915-00, she kindly gave me an email address and suggested that I scan in the ticket and inform the Katanga Parking Management of the error, she then offered to allow me to exit the parking garage upon exit by buzzing her and not using my ticket, as I need to retain that as evidence of my stay. This morning I called Katanga Parking Management and informed them of the error of purchase and that I had been charged in excess for the service which had been provided to me. I could provided evidence of this owing to my receipt and the time stamp on the parking ticket. Mr Jason Prince who assisted me, admitted that people often call with this same complaint. It made sense, as the road signage is not clearly marked. The road sign leading up to the parking reads: LOND STAY PARKING P5 and SHADED PARKING P4. Once you enter P5 before the ticket boom, there is no slipway on the road to backtrack. Katanga Parking Services definition of Long Stay parking is apparently 0-5 days at a flat rate of R915-00. Yet I was informed that anything over 3 hours, it would be best to park in Long Stay, I would therefore assume that since I was parked in Long Stay, the parking ticket machine would calculate my hours of parking and and charge me according to the hours used. Mr Jason Prince was not helpful and directed me to the same email address for my complaint, namely: care@katanga.co.za When I asked him for a contact name, so that I could address the email to a person, he refused to offer me a contact name. I asked him for his surname, her responded by telling me his surname was Prince. I then said sorry I missed your first name earlier, would you also tell me what your first name was? He responded sarcastically, by saying, my first name IS Jason. He had a disrespectful and sarcastic tone of voice and I did not appreciate being treated with a sense of disdain. I wish for the green road signs to correctly reflect the parking, namely: P5 LONG STAY > 4 day AND P4 ONE DAY PARKING (Not shown as Shaded parking). I can go to Woolworths a ask for a credit on a magazine, which was bought twice for my father, by both my sister and I. They assess our receipts, the record of evidence, and the reimburse us. Katanga's staff namely: Lauren is understanding of the error made and is helpful in her assistance, yet the Katanga Parking Service contact person Mr Jason Prince, is sarcastic and obnoxious, not being sympathetic, even though clear evidence was presented to him. Wayfinding and signage, especially adjacent to roads, require a slipway, especially if the road leading into the entrance only has one way lanes. I can mention several shopping center's and other roadway entrances, where a slipway is standard practice. Once you have a car or two waiting behind you, it is impossible to reverse. Reversing back into a one way lane would also be illegal. I am happy to pay R200 for my 12 hour parking, yet the remaining R715-00 needs to be reimbursed to me, on evidence of my time stamped parking stub. The road signage needs to be corrected and a slipway, needs to be created. On placing this complaint at the airport, there was a gentleman behind me with the exact same complaint. He went to the Long Stay parking, as he was away for 2 days and on payment, he was charged the 5 day R915-00 rate. The way that the long stay is advertised is highly deceptive.
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MthethO N
1 reviews | Active since Jan 2020
25 Nov 2019, 10:57
Rude and bad customer service from the teller on shift
I would like to complain about the rude woman who was on shift, that I made a payment to at 21:20 on Friday the 22nd of November. After dropping off my wife at the airport, I went to the shaded parking where I normally pay with my credit card and found that none of the machines accepted my cards and they were all retained by the machine. I rang the bell and spoke to a woman who said that they would send someone. I waited for 15 minutes to no avail. I decide to walk to their office which was on the other side of the airport and paid with the same card I used before. My Tax Invoive number is H1 N0:0 Entry Time: 11/22/19 20:25 Exit Time: 21:20 Parking Duration: 35 When she was busy with the payment I could see that she was struggling with linking the payment to the parking ticket. Eventually she gave me the receipt and I went on my way. When I got to the gate the parking ticket didn't work when I inserted it and kept telling me that it was the wrong type of card. I rang the bell to inform the in which time she said "Kanti yintoni ingxaki yakho kunini usimele, uyaqala kanti wena ukuza e-airport tata ndini", That basically mean *** is your problem, why are you bothering us, is this the fiirst time you come you the airport? I told her to repeat the exact words she said, she must have noticed that I was angry. She mumbled something, told me to insert the ticket, clicked somethind and the boom opened and I left. In my opinion, she shoou not work directly with customers with such a rude attitude. I hope they will be contacted and thet she'll be dealt with. Katanga Valet Parking Address: Cape Town International Airport, Ground Floor, Parkade 2, Central Boulevard, Matroosfontein, Cape Town, 7490 Phone: 021 936 3600
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MthethO N
1 reviews | Active since Jan 2020
25 Nov 2019, 10:57
Rude and bad customer service from the teller on shift
I would like to complain about the rude woman who was on shift, that I made a payment to at 21:20 on Friday the 22nd of November. After dropping off my wife at the airport, I went to the shaded parking where I normally pay with my credit card and found that none of the machines accepted my cards and they were all retained by the machine. I rang the bell and spoke to a woman who said that they would send someone. I waited for 15 minutes to no avail. I decide to walk to their office which was on the other side of the airport and paid with the same card I used before. My Tax Invoive number is H1 N0:0 Entry Time: 11/22/19 20:25 Exit Time: 21:20 Parking Duration: 35 When she was busy with the payment I could see that she was struggling with linking the payment to the parking ticket. Eventually she gave me the receipt and I went on my way. When I got to the gate the parking ticket didn't work when I inserted it and kept telling me that it was the wrong type of card. I rang the bell to inform the in which time she said "Kanti yintoni ingxaki yakho kunini usimele, uyaqala kanti wena ukuza e-airport tata ndini", That basically mean *** is your problem, why are you bothering us, is this the fiirst time you come you the airport? I told her to repeat the exact words she said, she must have noticed that I was angry. She mumbled something, told me to insert the ticket, clicked somethind and the boom opened and I left. In my opinion, she shoou not work directly with customers with such a rude attitude. I hope they will be contacted and thet she'll be dealt with. Katanga Valet Parking Address: Cape Town International Airport, Ground Floor, Parkade 2, Central Boulevard, Matroosfontein, Cape Town, 7490 Phone: 021 936 3600
0
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Siyanda M
1 reviews | Active since Jan 2020
28 Nov 2017, 18:12
Horrible experince while i had a parking at Cape Town International Airport
I would like to express my horrible experience with this company so called Katanga Parking Services base is Cape town international Airport. For some reason I have misplaced my debit card to make payment on the machine parking machine. when I got to my car I cant find any cent to make payment. I looked at the machine how much I should pay to get out and to realise its R40. I then dialled the help button to get assistance. I was answered by a lady who I explained my situation and referred me to her supervisor, what an arrogant person, with a stinking attitude. She made it clear that she wont help me until I go back to the airport police station and make an affidavit and telling me its the process. Bear one thing in mind im working in the morning at its late im running around like a fool at the airport and security already asking me cause I look suspicious. To make the story short. I went to the police station and the police official helped me said I should get a certain form to the company then she can help me. on my way to Katanga office saw two staff members with Katanga uniform though I should ask if they can help with the form. Only to realise when the lay replied its the same voice that just game me an attitude of the intercom. She started again telling if I think im special and requested her to give e to someone senior and the guy next her by the name Quiton Williams said im the parking manger. He stated that I heard the entire conversation and I was behind the lady when were insulting her. I asked him if he is going to help me or not and he then said the same thing the lady told to go and make affidavit, when I tried to respond he then told me he wont even bother if I don't het him this affidavit. All I wanted to tell him that I have been there already and they asked me to provide them the form. I ran out of patience and screamed at him and said will you listen to me for once. Explained that I have been to the police already and they asked for a form from you to fill. He then said im lying through my teeth. after few minutes of arguments and exchanging words, he finally followed me to the police station to confirm if I did come there clear he still believed that I was lying through my teeth. The officer told him yes, he only started believing me then. He then left me behind after realising that the police got the message wrong. Mr Williams said out of the blue because of my attitude he is not going to help me, I should pay for that R40 parking I owe them. I was shocked and he said if I don't believe I can take his business card and call whoever I think cause he is the manager there. In my life never felt so humiliated and embarrassed. i decided to let this go and went to the police station and asked them if not one is interested in giving me R40 for my wrist watch worth R4000. That's how low i had to go that particular day. A very humble and nice police officer by the name Xolela Sihlwayi said i heard the entire thing. He then proceeded went to his pocket and look at his wallet and said come follow me. He went to the ATM and draw R50 and gave it to. He said R50 wont make him broke over a day.
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Siyanda M
1 reviews | Active since Jan 2020
28 Nov 2017, 18:12
Horrible experince while i had a parking at Cape Town International Airport
I would like to express my horrible experience with this company so called Katanga Parking Services base is Cape town international Airport. For some reason I have misplaced my debit card to make payment on the machine parking machine. when I got to my car I cant find any cent to make payment. I looked at the machine how much I should pay to get out and to realise its R40. I then dialled the help button to get assistance. I was answered by a lady who I explained my situation and referred me to her supervisor, what an arrogant person, with a stinking attitude. She made it clear that she wont help me until I go back to the airport police station and make an affidavit and telling me its the process. Bear one thing in mind im working in the morning at its late im running around like a fool at the airport and security already asking me cause I look suspicious. To make the story short. I went to the police station and the police official helped me said I should get a certain form to the company then she can help me. on my way to Katanga office saw two staff members with Katanga uniform though I should ask if they can help with the form. Only to realise when the lay replied its the same voice that just game me an attitude of the intercom. She started again telling if I think im special and requested her to give e to someone senior and the guy next her by the name Quiton Williams said im the parking manger. He stated that I heard the entire conversation and I was behind the lady when were insulting her. I asked him if he is going to help me or not and he then said the same thing the lady told to go and make affidavit, when I tried to respond he then told me he wont even bother if I don't het him this affidavit. All I wanted to tell him that I have been there already and they asked me to provide them the form. I ran out of patience and screamed at him and said will you listen to me for once. Explained that I have been to the police already and they asked for a form from you to fill. He then said im lying through my teeth. after few minutes of arguments and exchanging words, he finally followed me to the police station to confirm if I did come there clear he still believed that I was lying through my teeth. The officer told him yes, he only started believing me then. He then left me behind after realising that the police got the message wrong. Mr Williams said out of the blue because of my attitude he is not going to help me, I should pay for that R40 parking I owe them. I was shocked and he said if I don't believe I can take his business card and call whoever I think cause he is the manager there. In my life never felt so humiliated and embarrassed. i decided to let this go and went to the police station and asked them if not one is interested in giving me R40 for my wrist watch worth R4000. That's how low i had to go that particular day. A very humble and nice police officer by the name Xolela Sihlwayi said i heard the entire thing. He then proceeded went to his pocket and look at his wallet and said come follow me. He went to the ATM and draw R50 and gave it to. He said R50 wont make him broke over a day.
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Sarel L
1 reviews | Active since Jan 2020
1 Feb 2017, 06:59
Bad service
<p>Lady answering the phone was so rude, </p> <p> </p> <p>I just wanted a quote and they are making fun of me! </p> <p> </p> <p>Low life trash working there</p> <p> </p> <p>I don't even want to leave my car there anymore! </p>
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Sarel L
1 reviews | Active since Jan 2020
1 Feb 2017, 06:59
Bad service
<p>Lady answering the phone was so rude, </p> <p> </p> <p>I just wanted a quote and they are making fun of me! </p> <p> </p> <p>Low life trash working there</p> <p> </p> <p>I don't even want to leave my car there anymore! </p>
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Anonymous
1 reviews | Active since Jan 2020
9 Jan 2017, 14:18
Katanga valet parking
<p>Katanga valet parking at Cape Town International airport. I parked my car there early Decemeber, but upon return NONE of their card machines were working. I had to schlepp miles to find a cash machine, draw almost R1000, and put that into their machine before I could leave. That was bad enough, but when I wrote to them to complain, on 12th decemeber, their care team"said that theyw ould investigate and get back to me within 24 hours. That was more than 3 weeks ago, So is it not a Care-less team?</p>
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Anonymous
1 reviews | Active since Jan 2020
9 Jan 2017, 14:18
Katanga valet parking
<p>Katanga valet parking at Cape Town International airport. I parked my car there early Decemeber, but upon return NONE of their card machines were working. I had to schlepp miles to find a cash machine, draw almost R1000, and put that into their machine before I could leave. That was bad enough, but when I wrote to them to complain, on 12th decemeber, their care team"said that theyw ould investigate and get back to me within 24 hours. That was more than 3 weeks ago, So is it not a Care-less team?</p>
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Jeanette M
1 reviews | Active since Jan 2020
20 Dec 2016, 13:07
Quick and efficient
<p>Katanga gave me quick responses and were so efficient in answering all my questions. They even offered me information that was outside their scope and would not bring in any money to them. Even though I was not able to make use of their services, I would recommend them due to the service I received.</p>
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Jeanette M
1 reviews | Active since Jan 2020
20 Dec 2016, 13:07
Quick and efficient
<p>Katanga gave me quick responses and were so efficient in answering all my questions. They even offered me information that was outside their scope and would not bring in any money to them. Even though I was not able to make use of their services, I would recommend them due to the service I received.</p>
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Phila M
1 reviews | Active since Jan 2020
16 Nov 2016, 04:38
Car damaged at Katanga Valet Parking in Cape Town and they are not taking responsibility.
<p>I am utterly disgusted and disappointed to say the least at the treatment I am getting from Katanga regarding an incident which occurred on the 4th of October where my car was damaged. I have been following up and was even told at once by one of the manager that he was looking at the footage and would get back to me to this day nobody has even bothered to get back to me. I was abroad for a month and just got back and even then nobody contacted me. Whenever I call I am being sent around and told smebody would get back to me, one also wonders whether the way they deal with cases is based on an individual's racial profile which I certainly hope is not the case. </p>
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Phila M
1 reviews | Active since Jan 2020
16 Nov 2016, 04:38
Car damaged at Katanga Valet Parking in Cape Town and they are not taking responsibility.
<p>I am utterly disgusted and disappointed to say the least at the treatment I am getting from Katanga regarding an incident which occurred on the 4th of October where my car was damaged. I have been following up and was even told at once by one of the manager that he was looking at the footage and would get back to me to this day nobody has even bothered to get back to me. I was abroad for a month and just got back and even then nobody contacted me. Whenever I call I am being sent around and told smebody would get back to me, one also wonders whether the way they deal with cases is based on an individual's racial profile which I certainly hope is not the case. </p>
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