Bad service

Used this supplier for 20 years. Gave him considerable business with no competing quotes. Allowed work to be done under incompetent supervisor (since fired). Another time, in 2018 didn't show up to do work, client had bought all materials, had to rush to find another company to do the work, Kaynice ignored messages for months. Gave him another chance in 2021, larger job. Did the job but left the bulk of the work to be done under bad supervision/have the owner supervise, lack of communication from the boss, did not do final site inspection, was rude/yelled at client, subsequently agreed in writing to fix issues (three of five new doors not closing, trapdoor not closing), did not show up/respond to messages.