Mr maleka area manager

I would like like to lay a complaint against our consultant Mr masilo, ever since he brought the Point of sale he never came back to our shop, when ever we have a problem and now one of our customer broke the till screen and now it's not working, we have an emergency I tried to call him several times but he keeps on saying he's coming but he has not, and he's very rude to me and he said he doesn't care whether I report him or not, please assist in this regard. We have an emergency and we urgently need assistance. Mokwalakwala bar longe