Kembirch Medical

Report on Billing Issues and Unjust Charges at Kembirch Medical Center

This report outlines the ongoing issues and concerns related to the billing practices and charges experienced at Kembirch Medical Center over the past year. Despite the relatively small amount involved, the principle and manner of these charges have raised significant concerns about the center's business practices. For over a year, I have been repeatedly contacted by Kembirch Medical Center regarding a small outstanding payment. While the amount in question is minor, the persistent and aggressive nature of these communications is troubling and unprofessional. During my visits to the doctor's consultation room, I have been charged for basic medical supplies such as linen savers, gloves, and cotton wool. Historically, I have never been required to pay for these items during a consultation. This raises the question of whether patients are now expected to bring these supplies themselves for future appointments. I was charged an exorbitant amount for a blood test, which I was assured would be covered within my medical aid benefits. This discrepancy between the promised coverage and the actual charge is both unexpected and unacceptable. Such miscommunication or misrepresentation of costs is a serious issue that needs to be addressed. I was billed for a repeat prescription that I never received. Despite being promised this service, it was not provided, yet I was still charged. This is not only misleading but also constitutes an unjust financial burden on the patient.