KF
Kempster Ford
Unclaimed Business
KF
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJJ
Johann J
1 reviews | Active since Jan 2020
23 Jan 2023, 19:43
Very bad service!
Very poor service from F&I, salesperson and management. They are quick to sell a vehicle but doesn't go tje contract trough with you and if you need help they take their time to help doesn't answer the calls or whats app. I want to cancel the deal but no assistance.
Helpful (0)
|Replies (0)JJ
Johann J
1 reviews | Active since Jan 2020
23 Jan 2023, 19:43
Very bad service!
Very poor service from F&I, salesperson and management. They are quick to sell a vehicle but doesn't go tje contract trough with you and if you need help they take their time to help doesn't answer the calls or whats app. I want to cancel the deal but no assistance.
0
Replies (0)RR
Rohini R
1 reviews | Active since Jan 2020
17 Jun 2022, 11:00
Battery being Swopped / Replaced by Dealership
Please be cautious with second hand vehicle purchasing from Ford. I purchase a ford vehicle in 2021 from the Kempster Ford in Umgeni and discovered that they had swopped / replaced the original battery with a battery that had an expiry label for 2017. When I queried this, they did provide me with any assistance. In addition, they did not even have the courtesy to call me to discuss this.
Helpful (0)
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Rohini R
1 reviews | Active since Jan 2020
17 Jun 2022, 11:00
Battery being Swopped / Replaced by Dealership
Please be cautious with second hand vehicle purchasing from Ford. I purchase a ford vehicle in 2021 from the Kempster Ford in Umgeni and discovered that they had swopped / replaced the original battery with a battery that had an expiry label for 2017. When I queried this, they did provide me with any assistance. In addition, they did not even have the courtesy to call me to discuss this.
0
Replies (0)MM
Manshil M
1 reviews | Active since Jan 2020
11 Dec 2020, 15:58
Poor quality vehicles on sale, shoddy workshop that carries out life-threatening repairs, substandard after-sales customer service
Take your business elsewhere if you can, or risk compromising your safety, and wasting much time and money. From the point of advertising the demo vehicle (as a gift for my father) in January 2020 CMH Kempster Ford Umgeni displayed their incredulous ineptitude at every possible juncture: false advertising, selling vehicles with visible and serious concealed defects, being unable to carry out basic administrative requirements related to a sale, substandard workshop operations including poor repair quality, and little willingness to offer quality and effective after-sales service. • False advertising: advertising a vehicle at approx. 5000km on the odometer, vs. it actually having done close to 14 000km • Visible, fixable defects: The vehicle had bodywork damages on collection, that the dealership refused to attend to • Inability to carry out basic administrative requirements: despite paying all required fees, and following all instructions, the vehicle’s registration was never done. • Concealed defects with consequential catastrophic mechanical consequences: not even 2 days of driving the vehicle, the temperature gauge was found to be inoperable. Ford was informed immediately- this happened to be on a Friday. My father was instructed to drive the vehicle to Ford for assessment on the upcoming Monday. During the course of that weekend, a stray cat somehow made its way into the engine compartment, and the consequent damage resulted in coolant loss, and engine overheating. This first became apparent when the vehicle completely stalled, after which my father immediately contacted Ford and had the vehicle towed for assessment. • Substandard workshop operations: The workshop felt that the entire engine required replacing, and didn’t think any portion fell within the warranty. The initial repair estimate was close to R120k. After much delay on the insurance’s side, they ruled my father was responsible for causing the damage to the vehicle because he allegedly stated he continued driving it after the engine temperature-warning lamp went on (this was subsequently disproven). • On requesting the workshop manager’s assistance to get information to assist with the insurance case we got no assistance. This same workshop manager subsequently was fired or resigned without warning, and afterwards this became an excuse for being further unable to assist us because of “new management”. The workshop subsequently disposed of all supposed parts that were removed without consulting us first- making it impossible to validate certain pre-existing issues or that they were actually replaced. • Shockingly poor quality repairs: Whilst taking on the insurer through the Ombudsman, I elected to pay for the repair in cash. We finally collected the vehicle in October when I used it drive my father’s belongings as we were relocating him to live with us in Cape Town. Less than a day on the road, I broke down in a deserted road in rural Eastern Cape. Several hours later, at the nearest Ford workshop, it turns out that a small clip was missing from the fuel pipe, causing a full tank of diesel to spray out. The formal assessment of that independent Ford workshop was that this could only have happened due to negligence of CMH Kempster Ford Umgeni. Negligence which could have potentially cost me my life, but- no thanks to Kempster Ford- in the end only resulted in me losing precious hours and needing to pay for the repair and fuel out of my pocket • Questionable vehicle service standards: we requested the vehicle to get its 15 000 km service whilst in the workshop. On receiving the vehicle, there was no record of this on the service book. Thereafter, their only remedy was to send something on email anyone could doctor…still no stamp in the service book. • Poor after-sales service: I would say that whilst it wouldn’t have solved the major problems, better service from their staff might have made a small difference. Nonetheless, they are inefficient, unresponsive and surly. The person installed to facilitate this was the salesperson we initially dealt with, even after we questioned why a salesperson should manage the repair and other subsequent issues. On actually pressing this person for accountability and answers, I was basically told it wasn’t his job. The Dealer Principal first claimed ignorance on the issues, then promised to return with feedback several times with no further word. On pursuing this through the Customer Relations Manager, we get cursory feedback on some issues, no engagement on the more serious ones, and then are completely ignored. In the end Kempster Ford eventually ensured the vehicle registration was completed (itself not a seamless endeavor), and finally got reimbursed for the cost of the fuel pipe repair and lost fuel, as well as the traffic fine…they have demonstrated all they are willing to do is the less than the bare minimum. I’m sure they might have some satisfied clients, but I would contend this is more coincidence than as a result of running a quality operation.
Helpful (0)
|Replies (0)MM
Manshil M
1 reviews | Active since Jan 2020
11 Dec 2020, 15:58
Poor quality vehicles on sale, shoddy workshop that carries out life-threatening repairs, substandard after-sales customer service
Take your business elsewhere if you can, or risk compromising your safety, and wasting much time and money. From the point of advertising the demo vehicle (as a gift for my father) in January 2020 CMH Kempster Ford Umgeni displayed their incredulous ineptitude at every possible juncture: false advertising, selling vehicles with visible and serious concealed defects, being unable to carry out basic administrative requirements related to a sale, substandard workshop operations including poor repair quality, and little willingness to offer quality and effective after-sales service. • False advertising: advertising a vehicle at approx. 5000km on the odometer, vs. it actually having done close to 14 000km • Visible, fixable defects: The vehicle had bodywork damages on collection, that the dealership refused to attend to • Inability to carry out basic administrative requirements: despite paying all required fees, and following all instructions, the vehicle’s registration was never done. • Concealed defects with consequential catastrophic mechanical consequences: not even 2 days of driving the vehicle, the temperature gauge was found to be inoperable. Ford was informed immediately- this happened to be on a Friday. My father was instructed to drive the vehicle to Ford for assessment on the upcoming Monday. During the course of that weekend, a stray cat somehow made its way into the engine compartment, and the consequent damage resulted in coolant loss, and engine overheating. This first became apparent when the vehicle completely stalled, after which my father immediately contacted Ford and had the vehicle towed for assessment. • Substandard workshop operations: The workshop felt that the entire engine required replacing, and didn’t think any portion fell within the warranty. The initial repair estimate was close to R120k. After much delay on the insurance’s side, they ruled my father was responsible for causing the damage to the vehicle because he allegedly stated he continued driving it after the engine temperature-warning lamp went on (this was subsequently disproven). • On requesting the workshop manager’s assistance to get information to assist with the insurance case we got no assistance. This same workshop manager subsequently was fired or resigned without warning, and afterwards this became an excuse for being further unable to assist us because of “new management”. The workshop subsequently disposed of all supposed parts that were removed without consulting us first- making it impossible to validate certain pre-existing issues or that they were actually replaced. • Shockingly poor quality repairs: Whilst taking on the insurer through the Ombudsman, I elected to pay for the repair in cash. We finally collected the vehicle in October when I used it drive my father’s belongings as we were relocating him to live with us in Cape Town. Less than a day on the road, I broke down in a deserted road in rural Eastern Cape. Several hours later, at the nearest Ford workshop, it turns out that a small clip was missing from the fuel pipe, causing a full tank of diesel to spray out. The formal assessment of that independent Ford workshop was that this could only have happened due to negligence of CMH Kempster Ford Umgeni. Negligence which could have potentially cost me my life, but- no thanks to Kempster Ford- in the end only resulted in me losing precious hours and needing to pay for the repair and fuel out of my pocket • Questionable vehicle service standards: we requested the vehicle to get its 15 000 km service whilst in the workshop. On receiving the vehicle, there was no record of this on the service book. Thereafter, their only remedy was to send something on email anyone could doctor…still no stamp in the service book. • Poor after-sales service: I would say that whilst it wouldn’t have solved the major problems, better service from their staff might have made a small difference. Nonetheless, they are inefficient, unresponsive and surly. The person installed to facilitate this was the salesperson we initially dealt with, even after we questioned why a salesperson should manage the repair and other subsequent issues. On actually pressing this person for accountability and answers, I was basically told it wasn’t his job. The Dealer Principal first claimed ignorance on the issues, then promised to return with feedback several times with no further word. On pursuing this through the Customer Relations Manager, we get cursory feedback on some issues, no engagement on the more serious ones, and then are completely ignored. In the end Kempster Ford eventually ensured the vehicle registration was completed (itself not a seamless endeavor), and finally got reimbursed for the cost of the fuel pipe repair and lost fuel, as well as the traffic fine…they have demonstrated all they are willing to do is the less than the bare minimum. I’m sure they might have some satisfied clients, but I would contend this is more coincidence than as a result of running a quality operation.
0
Replies (0)TR
Thato R
1 reviews | Active since Jan 2020
19 Nov 2020, 10:52
Worset After sales service
Everything went well until the car was purchased. The after sales service is terrible. I have had the car for 2 days I'm already ready to take it back. I'm starting to think that this dealer is just looking to make money and has no interest in what the customer thinks or feels. Probably the worst service I have had from such a reputable dealer. The finance lady had all the time for us when we were buying the car.
Helpful (0)
|Replies (0)TR
Thato R
1 reviews | Active since Jan 2020
19 Nov 2020, 10:52
Worset After sales service
Everything went well until the car was purchased. The after sales service is terrible. I have had the car for 2 days I'm already ready to take it back. I'm starting to think that this dealer is just looking to make money and has no interest in what the customer thinks or feels. Probably the worst service I have had from such a reputable dealer. The finance lady had all the time for us when we were buying the car.
0
Replies (0)CH
Chris H
1 reviews | Active since Jan 2020
31 Oct 2019, 09:47
NO MORE FORDS FOR US
Sure they helped me when I had a breakdown......when all other Ford dealerships waved me off, due to full workshops. They just never repaired my brakes,instead they performed a Recall/bulletin that was outstanding. Halfway home the caliper failed and I was stranded..... they could not care less!!! They kept insisting that my warranty was void, but refused to see that THEY HAVE NOT DONE THEIR JOB OF REPAIRING MY VEHICLE . They simply said I must get it to them, and that it was safe to drive it to Pretoria using ONLY MY HANDBRAKE. Till today I have not heard anything from them again.....UTTERLY PATHETIC!!!!
Helpful (0)
|Replies (0)CH
Chris H
1 reviews | Active since Jan 2020
31 Oct 2019, 09:47
NO MORE FORDS FOR US
Sure they helped me when I had a breakdown......when all other Ford dealerships waved me off, due to full workshops. They just never repaired my brakes,instead they performed a Recall/bulletin that was outstanding. Halfway home the caliper failed and I was stranded..... they could not care less!!! They kept insisting that my warranty was void, but refused to see that THEY HAVE NOT DONE THEIR JOB OF REPAIRING MY VEHICLE . They simply said I must get it to them, and that it was safe to drive it to Pretoria using ONLY MY HANDBRAKE. Till today I have not heard anything from them again.....UTTERLY PATHETIC!!!!
0
Replies (0)DB
Donna B
1 reviews | Active since Jan 2020
14 Oct 2019, 14:34
FHM Ford Gezina branch. Terrible service. Empty promises.
Gezina branch. Tumi and manager **** (yes its true...) TERRIBLE SERVICE AND EMPTY PROMISES AFTER THE DEAL WAS DONE... Surprise surprise. Its been 3 weeks. Still waiting for the promises. And bad attitude. Will never deal with them again.
Helpful (0)
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Donna B
1 reviews | Active since Jan 2020
14 Oct 2019, 14:34
FHM Ford Gezina branch. Terrible service. Empty promises.
Gezina branch. Tumi and manager **** (yes its true...) TERRIBLE SERVICE AND EMPTY PROMISES AFTER THE DEAL WAS DONE... Surprise surprise. Its been 3 weeks. Still waiting for the promises. And bad attitude. Will never deal with them again.
0
Replies (0)DP
Duncan P
1 reviews | Active since Jan 2020
3 Sept 2019, 08:20
Ford Trade in Policy appauling
I purchased a New Ford Wildtrack in October 2018 from Ford Hill Street in Randburg. I traded my Isuzu bakkie in and Idid this so that i did not have to go through the pain of selling the vehicle privately and having come backs. The garage did not offer me a great price but I accepted it to eliminate the after sales issues. I received a call from the sales person at Ford asking me about the service records? I have given them the service book, the vehicle was in good condition but it was 19 years old. I said your second hand dealer had inspected the vehicle and taken it for a drive ? I could not believe this and i said to them that they have to be joking, they could not find the service book? I started to get E Toll accounts for the vehicle I had traded in and i called Ford and they said they would sort it out, Ihad to send them a copy of the account. I chased this up for weeks afterwards to get them to pay as i received more accounts and this now included more fees from E Toll. I had to spend time going to Ford on Hill street to ask what was going on. They promised to sort it out. I went back again after getting the 3rd Account and the amount due was R 722- I again went to the garage and insisted they pay the account while I was there and that they take the vehicle off my name. They paid it and again promised to take it off my name. Someone was still driving my old vehicle in March 2019 on my name and Ford had not changed the vehicle registration. I thought that trading it in for R 10,000 less than i could have sold it privately for was going to make it easier for me, well that was not the case. I eventually got them to remove it off my name in late March 2019 I sent the dealer principal an e mail saying that the issue was not acceptable and for all my efforts i wanted a new set of mats for my Ford or something after all my iussues. They simply just ignored my e mails. Basically could not care that i was an unhappy client. I called Ford head office on the 19th August and they said they would investigate and come back to me and gave me a reference, well as you can guess i am still waiting for anything from Ford in response. They said that the dealerships are all independant and they have no say over them. So where does that leave when it comes to consumer protection? we are again out on a limb. So always make sure that you notify The Traffic department if you trade a car in at Ford, they like to just drive the vehicles and rack up e toll accounts for which you have to fight to get paid.
Helpful (0)
|Replies (0)DP
Duncan P
1 reviews | Active since Jan 2020
3 Sept 2019, 08:20
Ford Trade in Policy appauling
I purchased a New Ford Wildtrack in October 2018 from Ford Hill Street in Randburg. I traded my Isuzu bakkie in and Idid this so that i did not have to go through the pain of selling the vehicle privately and having come backs. The garage did not offer me a great price but I accepted it to eliminate the after sales issues. I received a call from the sales person at Ford asking me about the service records? I have given them the service book, the vehicle was in good condition but it was 19 years old. I said your second hand dealer had inspected the vehicle and taken it for a drive ? I could not believe this and i said to them that they have to be joking, they could not find the service book? I started to get E Toll accounts for the vehicle I had traded in and i called Ford and they said they would sort it out, Ihad to send them a copy of the account. I chased this up for weeks afterwards to get them to pay as i received more accounts and this now included more fees from E Toll. I had to spend time going to Ford on Hill street to ask what was going on. They promised to sort it out. I went back again after getting the 3rd Account and the amount due was R 722- I again went to the garage and insisted they pay the account while I was there and that they take the vehicle off my name. They paid it and again promised to take it off my name. Someone was still driving my old vehicle in March 2019 on my name and Ford had not changed the vehicle registration. I thought that trading it in for R 10,000 less than i could have sold it privately for was going to make it easier for me, well that was not the case. I eventually got them to remove it off my name in late March 2019 I sent the dealer principal an e mail saying that the issue was not acceptable and for all my efforts i wanted a new set of mats for my Ford or something after all my iussues. They simply just ignored my e mails. Basically could not care that i was an unhappy client. I called Ford head office on the 19th August and they said they would investigate and come back to me and gave me a reference, well as you can guess i am still waiting for anything from Ford in response. They said that the dealerships are all independant and they have no say over them. So where does that leave when it comes to consumer protection? we are again out on a limb. So always make sure that you notify The Traffic department if you trade a car in at Ford, they like to just drive the vehicles and rack up e toll accounts for which you have to fight to get paid.
0
Replies (0)