Ketla

Ketla Gas Braai - the internal components and grid rust too easily

I have complained three times to Ketla about the rust on the funnels and grid, and internal frame of my Ketla Gas braai. I purchased the braai on 17 March 2017 and had a great braaing experience. The rust started to appear towards the end of last year and I got a Weber braai cover to possibly help. Despite having the braai under my roof and under the cover and careful washing the rust is getting to the point that I cant use it. Another cheap brand oven braai stands outside since 2013 - with no rust on any components anywhere. This is not acceptable. Given the third complaint on the Ketla Contact us web page, and two emails to ********** and two calls to the listed 087 number - I still have had response. This is all very unfortunate as my actual braaing experience with the Ketla Gas braai has overall been very good. However - The poor backup service and rusting parts have let the this expensive Ketla brand down. I now resort to Hello Peter to tell others about my bad experience with rust on the internal components and service. I have requested that Ketla replace the rusted components, or give me a new braai. At the least respond to my emails and ensure the expensive Ketla Gas Braai has longer lasting components. For these reasons I cannot recommend a Ketla Gas Braai as sold by Game, Makro, Builders Warehouse to anybody.