KP
Key Pinetown
Unclaimed Business
KP
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
100
Recommended: Very Likely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Key Pinetown
Key Pinetown has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Key Pinetown across 26 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceS
Stacey
1 reviews | Active since Jan 2020
7 Feb 2026, 12:22
Service at Peugeot at Key Pinetown is lacking!
Worst experience ever! Zero customer service. If there were a facility to offer Zero stars, this dealership would be a front runner! A new Peugeot bakkie was purchased through Strini at Key Pinetown. The vehicle is on 2400km and was booked for a 3000km service. As the vehicle was 3months and two weeks old, we had to pay for the service...no problem. However, we contacted Strini on Thursday to report a faulty wiper and asked that this be attended to at the time of the Saturday service. He confirmed. Upon arrival we requested that the drainage holes on the cover they had installed be opened as they had covered the drainage holes. We then asked the receptionist call Strini. 15 minutes later we had to request again from a very unaccomodating and bothered receptionist. We were then directed to a locked entrance. When we returned to collect the vehicle we were informed that the wiper we had asked to have replaced had been "wpied" and we could call them if it didn't work. The vehicle was not cleaned and the drainage holes were still closed. Nothing we had requested had been attended to but met rather with a smirk and "well you can get Strini to come to you to sort out". The attitude of the staff was disgusting and the service absolutely below average. After sales service is non existent and your customer care is seriously lacking. Definitely would not recommend purchasing a vehicle or servicing a vehicle at this dealership.
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Stacey
1 reviews | Active since Jan 2020
7 Feb 2026, 12:22
Service at Peugeot at Key Pinetown is lacking!
Worst experience ever! Zero customer service. If there were a facility to offer Zero stars, this dealership would be a front runner! A new Peugeot bakkie was purchased through Strini at Key Pinetown. The vehicle is on 2400km and was booked for a 3000km service. As the vehicle was 3months and two weeks old, we had to pay for the service...no problem. However, we contacted Strini on Thursday to report a faulty wiper and asked that this be attended to at the time of the Saturday service. He confirmed. Upon arrival we requested that the drainage holes on the cover they had installed be opened as they had covered the drainage holes. We then asked the receptionist call Strini. 15 minutes later we had to request again from a very unaccomodating and bothered receptionist. We were then directed to a locked entrance. When we returned to collect the vehicle we were informed that the wiper we had asked to have replaced had been "wpied" and we could call them if it didn't work. The vehicle was not cleaned and the drainage holes were still closed. Nothing we had requested had been attended to but met rather with a smirk and "well you can get Strini to come to you to sort out". The attitude of the staff was disgusting and the service absolutely below average. After sales service is non existent and your customer care is seriously lacking. Definitely would not recommend purchasing a vehicle or servicing a vehicle at this dealership.
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Patrick K
1 reviews | Active since Jan 2020
26 May 2025, 15:54
Worst service ever!!!
Nearly 3 weeks that my vehicle has been with them for something I was told would take 3-4days as they had to order the part. Had to pay a R6500 deposit for part. After 10 days I eventually called and was told they would call me back with update. Call never happened. Called again following day and was told my vehicle is booked for repair the next day. Now nearly a week later I was forced to call again and again was told they'll call me back with feedback and again no call back. Never again will I deal with them
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Patrick K
1 reviews | Active since Jan 2020
26 May 2025, 15:54
Worst service ever!!!
Nearly 3 weeks that my vehicle has been with them for something I was told would take 3-4days as they had to order the part. Had to pay a R6500 deposit for part. After 10 days I eventually called and was told they would call me back with update. Call never happened. Called again following day and was told my vehicle is booked for repair the next day. Now nearly a week later I was forced to call again and again was told they'll call me back with feedback and again no call back. Never again will I deal with them
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Bheka N
1 reviews | Active since Jan 2020
3 Mar 2025, 16:43
Exceptional service
We would like to express our appreciation to Lindokuhle Mthembu (Salesman) and the entire team ,We recently bought our car,Opel corsa . We were updated all the way from start to finish. Communication was easy. I will definitely come back in the future as I'm a huge Opel fan.
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Bheka N
1 reviews | Active since Jan 2020
3 Mar 2025, 16:43
Exceptional service
We would like to express our appreciation to Lindokuhle Mthembu (Salesman) and the entire team ,We recently bought our car,Opel corsa . We were updated all the way from start to finish. Communication was easy. I will definitely come back in the future as I'm a huge Opel fan.
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Vusi M
1 reviews | Active since Jan 2020
13 Aug 2024, 09:09
Key Pinetown service department terrible service
Terrible service, took my Peugeot Landtrek to Key Pinetown in April 2024 for diagnosis as engine light was flashing. They kept the car for more than 4 days, they didn't update me on the status, to my suprise when I got there nothing was done, the manager Ricky gave me some shady story about awaiting response from France regarding possible causes, he told to me to take my car back and he would personally follow up on the matter and call me back which he never did. In August I took the car for service and reported the light again, they have kept the car now for 9 days still counting, they have not given me a courtesy car, they have not updated me on the status, the same manager Ricky is still not following up as per his promise, when I call reception to ask to ask to speak to the Dealer Principal the receptionist intentionally puts you through to a different person. If you want poor service,take your car there.
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Vusi M
1 reviews | Active since Jan 2020
13 Aug 2024, 09:09
Key Pinetown service department terrible service
Terrible service, took my Peugeot Landtrek to Key Pinetown in April 2024 for diagnosis as engine light was flashing. They kept the car for more than 4 days, they didn't update me on the status, to my suprise when I got there nothing was done, the manager Ricky gave me some shady story about awaiting response from France regarding possible causes, he told to me to take my car back and he would personally follow up on the matter and call me back which he never did. In August I took the car for service and reported the light again, they have kept the car now for 9 days still counting, they have not given me a courtesy car, they have not updated me on the status, the same manager Ricky is still not following up as per his promise, when I call reception to ask to ask to speak to the Dealer Principal the receptionist intentionally puts you through to a different person. If you want poor service,take your car there.
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Tim S
1 reviews | Active since Jan 2020
29 Feb 2024, 11:43
Never purchasing another Stellantis vehicle
I took my 2022 Opel Mokka 1.2GS Line in for a service on 26 Jan 2024. Around this time, I enquired about the brakes. Subsequently, the service advisor submitted a claim from my maintenance plan and it was approved on 12 Feb 2024. However, up to this day, I am still waiting for the fitment of my brakes. Apparently the parts are not available in South Africa, with no estimated date of arrival. I cannot even drive the car because it is unroadworthy without brakes. I called Stellantis customer care and they were not very helpful either. Who else can I speak to?
Helpful (0)
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Tim S
1 reviews | Active since Jan 2020
29 Feb 2024, 11:43
Never purchasing another Stellantis vehicle
I took my 2022 Opel Mokka 1.2GS Line in for a service on 26 Jan 2024. Around this time, I enquired about the brakes. Subsequently, the service advisor submitted a claim from my maintenance plan and it was approved on 12 Feb 2024. However, up to this day, I am still waiting for the fitment of my brakes. Apparently the parts are not available in South Africa, with no estimated date of arrival. I cannot even drive the car because it is unroadworthy without brakes. I called Stellantis customer care and they were not very helpful either. Who else can I speak to?
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Jenny A
1 reviews | Active since Jan 2020
11 Nov 2023, 05:21
Great service from Key Pinetown
The service we received from Key Pinetown was outstanding. Vellan, Sam and Keegan really helped us through the whole process, and accommodated us in every way they could. A special thank you to Vellan who went out of his way to assist us. Vellan really made a huge difference from day 1. 5-star Service.
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Jenny A
1 reviews | Active since Jan 2020
11 Nov 2023, 05:21
Great service from Key Pinetown
The service we received from Key Pinetown was outstanding. Vellan, Sam and Keegan really helped us through the whole process, and accommodated us in every way they could. A special thank you to Vellan who went out of his way to assist us. Vellan really made a huge difference from day 1. 5-star Service.
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Rudolph H
1 reviews | Active since Jan 2020
13 Oct 2023, 08:09
Key Pinetown removes and replace tyres with cheapest on the market after sales contract has been signed.
Beware when buying a demo or second hand vehicle from this dealership. Especially if you come from far and sign your contract to buy and finance without seeing the vehicle. They tend to advertise vehicles with a certain off road tyre fitted and and soon as you receive the vehicle they have replaced the tyres, with less than 34000kms done, with the cheapest asphalt only tyres you can buy in that size. Its very nice to buy a 4x4 vehicle and needing to replace the tyres within the first 2 months of having the vehicle just because the dealership replaced your all terrain tyres with asphalt only tyres without your consent or knowledge. Then they refuse to respond to any of your mails that you send and when thing the dealership the people in charge is never available. No wonder things like this happens at that dealership.
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Rudolph H
1 reviews | Active since Jan 2020
13 Oct 2023, 08:09
Key Pinetown removes and replace tyres with cheapest on the market after sales contract has been signed.
Beware when buying a demo or second hand vehicle from this dealership. Especially if you come from far and sign your contract to buy and finance without seeing the vehicle. They tend to advertise vehicles with a certain off road tyre fitted and and soon as you receive the vehicle they have replaced the tyres, with less than 34000kms done, with the cheapest asphalt only tyres you can buy in that size. Its very nice to buy a 4x4 vehicle and needing to replace the tyres within the first 2 months of having the vehicle just because the dealership replaced your all terrain tyres with asphalt only tyres without your consent or knowledge. Then they refuse to respond to any of your mails that you send and when thing the dealership the people in charge is never available. No wonder things like this happens at that dealership.
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