KS
KFC springs mall
Unclaimed Business
KS
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Frequently Asked Questions About KFC springs mall
KFC springs mall has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked KFC springs mall across 7 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNT
Natasha T
1 reviews | Active since Jan 2020
29 May 2025, 12:25
Don't buy from KFC Springs Mall online
If I could I would have given KFC Springs Mall a minus 10!! This is the 2nd time that I experienced the same horrible service from them. You would think that after so many bad reviews management would have taken some action. They accept your order online stating they have located a driver for the delivery, just to wait 15 or 20 minutes later to send you a sms stating "your order could not be completed because they have no drivers!!! 😡 The 1st time the refunded me after 7 calls and many e~mails. This time same story if you contact them they just reply with a sms link asking to rate their service and the agent who assisted you!!! 😡 what agent??? What service?? So fed up with poor service delivery in this country and if you go to the store the get arrogant saying I must mail customer complaints division
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Natasha T
1 reviews | Active since Jan 2020
29 May 2025, 12:25
Don't buy from KFC Springs Mall online
If I could I would have given KFC Springs Mall a minus 10!! This is the 2nd time that I experienced the same horrible service from them. You would think that after so many bad reviews management would have taken some action. They accept your order online stating they have located a driver for the delivery, just to wait 15 or 20 minutes later to send you a sms stating "your order could not be completed because they have no drivers!!! 😡 The 1st time the refunded me after 7 calls and many e~mails. This time same story if you contact them they just reply with a sms link asking to rate their service and the agent who assisted you!!! 😡 what agent??? What service?? So fed up with poor service delivery in this country and if you go to the store the get arrogant saying I must mail customer complaints division
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Replies (0)JV
Johanele V
1 reviews | Active since Jan 2020
18 May 2025, 11:59
Dissapointed
Tried KFC *twice* now, thinking the first disaster might’ve just been a bad day. Oh, how wrong I was. **First visit:** We only ordered pops and 2 Krushers. Simple, right? Apparently not. We waited over **30 minutes** for that gourmet-level complexity. Only once we visibly showed we were annoyed did someone suddenly remember manners and say, *"We apologise for the long wait."* Oh, how thoughtful. **Second visit (because hope dies hard):** Ordered our food and watched in amazement as **17 other people** – yes, seventeen – got their meals before us. Some of their orders were even bigger than ours! Staff saw us getting upset (again), and their response? Another golden *"Sorry for the long wait,"* paired with a passive-aggressive coleslaw toss into the bag. What a treat! If you enjoy the thrill of being ignored, watching others eat before you, and receiving half-hearted apologies, I highly recommend this KFC branch. If you’re into fast food, though... maybe try somewhere that understands the *fast* part.
Helpful (0)
|Replies (0)JV
Johanele V
1 reviews | Active since Jan 2020
18 May 2025, 11:59
Dissapointed
Tried KFC *twice* now, thinking the first disaster might’ve just been a bad day. Oh, how wrong I was. **First visit:** We only ordered pops and 2 Krushers. Simple, right? Apparently not. We waited over **30 minutes** for that gourmet-level complexity. Only once we visibly showed we were annoyed did someone suddenly remember manners and say, *"We apologise for the long wait."* Oh, how thoughtful. **Second visit (because hope dies hard):** Ordered our food and watched in amazement as **17 other people** – yes, seventeen – got their meals before us. Some of their orders were even bigger than ours! Staff saw us getting upset (again), and their response? Another golden *"Sorry for the long wait,"* paired with a passive-aggressive coleslaw toss into the bag. What a treat! If you enjoy the thrill of being ignored, watching others eat before you, and receiving half-hearted apologies, I highly recommend this KFC branch. If you’re into fast food, though... maybe try somewhere that understands the *fast* part.
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Replies (0)ZM
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Natasha T
1 reviews | Active since Jan 2020
3 Feb 2025, 04:40
Do not order ONLINE they ***** your money
Placed an online order with KFC Springs Mall on January 15th, I received a sms stating that they received my order with order number. Received a 2nd sms stating "oh no the chicken didn't cross the road and they had to cancel my order with order number, received a 3rd sms stating your refund order number has been initiated and it may take 7 to 14 working days to reflect depending on bank" up till now "Feb 3rd" I have received no refund I have e~mailed them and nobody even bother to reply, I will never again place a online order or even buy from any KFC ever again, and believe me when I say I am telling all my friends & family about the experience I have had with KFC.
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Natasha T
1 reviews | Active since Jan 2020
3 Feb 2025, 04:40
Do not order ONLINE they ***** your money
Placed an online order with KFC Springs Mall on January 15th, I received a sms stating that they received my order with order number. Received a 2nd sms stating "oh no the chicken didn't cross the road and they had to cancel my order with order number, received a 3rd sms stating your refund order number has been initiated and it may take 7 to 14 working days to reflect depending on bank" up till now "Feb 3rd" I have received no refund I have e~mailed them and nobody even bother to reply, I will never again place a online order or even buy from any KFC ever again, and believe me when I say I am telling all my friends & family about the experience I have had with KFC.
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Replies (0)AA
Anonymous A
1 reviews | Active since Jan 2020
20 Aug 2024, 21:30
Bad very bad service and unprofessional
Worst experience ever eveyday when you go there at 19:00 they don't have meat. Every morning they serve rotten chicken. I'm not happy with their services. This occurred to me 5 times. They don't have chicken and dunked wings every day after 17:00
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Anonymous A
1 reviews | Active since Jan 2020
20 Aug 2024, 21:30
Bad very bad service and unprofessional
Worst experience ever eveyday when you go there at 19:00 they don't have meat. Every morning they serve rotten chicken. I'm not happy with their services. This occurred to me 5 times. They don't have chicken and dunked wings every day after 17:00
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Replies (0)NM
Ntombane M
1 reviews | Active since Jan 2020
27 Apr 2024, 20:10
****med by kfc springs mall
I ordered food online and the store accepted my order and took money and hour before closes by the time I got to store to collect 20 minutes after placing order they wouldn't let us in and said it's closed they closed an hour ago but they still In store and accepted order and online says they still open and demanded money they said Cape Town will give you not them... Hi, thanks for ordering for Q-SKIP! You are collecting In-store. Please collect your order (111577) from KFC SPRINGS MALL ,19 Jan Smuts Rd, Selection Park, Springs, 1559,springs at 2024/04/27, 21:19:45.
Helpful (0)
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Ntombane M
1 reviews | Active since Jan 2020
27 Apr 2024, 20:10
****med by kfc springs mall
I ordered food online and the store accepted my order and took money and hour before closes by the time I got to store to collect 20 minutes after placing order they wouldn't let us in and said it's closed they closed an hour ago but they still In store and accepted order and online says they still open and demanded money they said Cape Town will give you not them... Hi, thanks for ordering for Q-SKIP! You are collecting In-store. Please collect your order (111577) from KFC SPRINGS MALL ,19 Jan Smuts Rd, Selection Park, Springs, 1559,springs at 2024/04/27, 21:19:45.
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